@@ -10,24 +10,24 @@ services, such as their stability or functional suitability.
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The meaning of ** Service** can be regarded from different perspectives.
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From an IT Service Management (ITSM) standpoint, such as the EOSC Service Management
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- System (SMS) process model, a service is devised as a means to "provide value
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+ System (SMS) process model, a ** Service ** is devised as a means to "provide value
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to the customer". The same goal is shared by the DevOps paradigm, but in this
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- case there is a more pragmatic vision the customer satisfaction is achieved
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- through the continuous delivery of quality-assured services , with a shorter
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+ case there is a more pragmatic vision that the customer satisfaction is achieved
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+ through the continuous delivery of quality-assured ** Services ** , with a shorter
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life cycle, as the final outcome of a comprehensive software development process.
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- The ITSM model has a broader focus. A service is an "intangible asset" that
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+ The ITSM model has a broader focus. A ** Service ** is an "intangible asset" that
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also includes additional activities such as customer engagement and support.
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Consequently, it is a much heavier process that might not be appropriate to
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- be applicable for all types of services . The DevOps model, on the other hand,
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+ be applicable for all types of ** Services ** . The DevOps model, on the other hand,
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narrows down the scope to meet the user expectations by acting exclusively on
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- the quality features of the service , which is seen as an aggregate of software
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+ the quality features of the ** Service ** , which is seen as an aggregate of software
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components in operation.
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## Purpose
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- This document provides an initial approach to Service Quality Assurance,
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- meant to be applied in the integration process of the services existing
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+ This document provides an initial approach to ** Service Quality Assurance** ,
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+ meant to be applied in the integration process of the ** Services ** existing
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under the EOSC-Synergy project, which eventually will be accessible as part
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of the EOSC offerings.
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@@ -37,29 +37,30 @@ conventions. To this end, the criteria herein compiled builds on the DevOps
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culture already established in the preceding Software Quality Assurance baseline
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document [ @url :https://digital.csic.es/handle/10261/160086 ] to outline the set
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of good practices that seek the usability and
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- reliability of services , and meet the user expectations in terms of functional
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+ reliability of ** Services ** , and meet the user expectations in terms of functional
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requirements.
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## Contextualization of a Service
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- As a result, a ** Service** , as conceived in this document, represent the following:
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+ As a result, a ** Service** , as conceived in this document, represents the following:
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- * Web service [ WS ] [ @url :https://techterms.com/definition/web_service ] :
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- * A web service is an application or data source that is accessible via
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+ * ** Web Service ** [ @url :https://techterms.com/definition/web_service ] :
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+ * A ** Web Service ** is an application or data source that is accessible via
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a standard web protocol (HTTP or HTTPS).
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- * Web services are designed to communicate with other programs,
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+ * ** Web Services ** are designed to communicate with other programs,
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rather than directly with users.
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- * Most web services provide an API, or a set of functions and commands,
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+ * Most ** Web Services ** provide an API, or a set of functions and commands,
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that can be used to access the data.
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- * Web application [ WApp ] [ @url :https://techterms.com/definition/web_application ] :
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- * A web application or "web app " is a software program that runs on a web server.
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- * Web apps must be accessed through a web browser.
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+ * ** Web Application ** [ @url :https://techterms.com/definition/web_application ] :
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+ * A ** Web Application ** or "Web App " is a software program that is delivered over
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+ the Internet and is accessed through a web browser.
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- * Platform or Service Composition [ Plat ]
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+ * ** Platform** or ** Service Composition**
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[ @url :https://csrc.nist.gov/glossary/term/Service_Composition ] :
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- * Aggregation of multiple small services into larger services.
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- * An integrated set of Web services, Web applications and software components.
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+ * Aggregation of multiple small services into larger services,
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+ according to a service-oriented (SOA) and/or microservices architecture.
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+ * An integrated set of ** Web Services** , ** Web Applications** and software components.
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Examples are: Web portals, Scientific portals and gateways, data repositories.
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