The sandbox was not found

[ytongshang]

I opened an e2b sandbox, successfully wrote a file, and set the timeout to one day. However, after a few minutes, when I tried to call the shell again, it returned an error saying the sandbox didn't exist. My account is a pro account. How can I fix this? I am using the Python SDK, and the error is e2b.exceptions.TimeoutException: The sandbox was not found: This error is likely due to sandbox timeout. You can modify the sandbox timeout by passing 'timeout' when starting the sandbox or calling '.set_timeout' on the sandbox with the desired timeout.

Note: The sandbox uses our custom template and the memory and CPU have been modified to 2 cores and 2 GB. This "sandbox not found" issue is not a consistent one; it happens sometimes but not always. The API service seems to be quite unstable. Is there a way to solve this?

[linear]

E2B-2980 The sandbox was not found

[jakubno]

Hi @ytongshang,

Are you using E2B Cloud or a self-hosted setup? If you’re on E2B Cloud, could you share the affected sandbox ID so I can check what happened. I would recommend using our support email for such cases.

Also, can you describe the issues you’re seeing with the API?

[ytongshang]

Hi,

Thanks for the quick reply. We are using E2B Cloud, and here are two affected sandbox IDs:

Sandbox ID: ievtilajra92y0ryeiwnz, Template: 0p2vvsdyywf6qwx90k4r

Sandbox ID: iwvbky7pxrd0frok0xzi8, Template: 0p2vvsdyywf6qwx90k4r

We've also been seeing issues with the Python SDK. Specifically, we've found that the timeout parameter in the Sandbox.create() method doesn't seem to work as intended; it appears we have to manually call sbx.set_timeout() afterward.

Additionally, we're finding that even with the set_timeout() method, the sandbox becomes unavailable after a short period. Here's a snippet of the code we're using:

# The timeout parameter in create is not working
sbx = Sandbox.create(
    template=self.e2b_template,
    timeout=3 * 60,
    allow_internet_access=True,
    request_timeout=600,
    api_key=self.api_key,
)

# The timeout in set_timeout is working
sbx.set_timeout(self.timeout)