|
| 1 | +zabbix_export: |
| 2 | + version: '6.0' |
| 3 | + media_types: |
| 4 | + - |
| 5 | + name: iTop |
| 6 | + type: WEBHOOK |
| 7 | + parameters: |
| 8 | + 0: |
| 9 | + name: alert_message |
| 10 | + value: '{ALERT.MESSAGE}' |
| 11 | + 1: |
| 12 | + name: alert_subject |
| 13 | + value: '{ALERT.SUBJECT}' |
| 14 | + 2: |
| 15 | + name: event_recovery_value |
| 16 | + value: '{EVENT.RECOVERY.VALUE}' |
| 17 | + 3: |
| 18 | + name: event_source |
| 19 | + value: '{EVENT.SOURCE}' |
| 20 | + 4: |
| 21 | + name: event_update_status |
| 22 | + value: '{EVENT.UPDATE.STATUS}' |
| 23 | + 5: |
| 24 | + name: event_value |
| 25 | + value: '{EVENT.VALUE}' |
| 26 | + 6: |
| 27 | + name: itop_api_version |
| 28 | + value: '1.3' |
| 29 | + 7: |
| 30 | + name: itop_class |
| 31 | + value: UserRequest |
| 32 | + 14: |
| 33 | + name: itop_comment |
| 34 | + value: 'Created by Zabbix action {ACTION.NAME}' |
| 35 | + 8: |
| 36 | + name: itop_id |
| 37 | + value: '{EVENT.TAGS.__zbx_itop_id}' |
| 38 | + 9: |
| 39 | + name: itop_log |
| 40 | + value: private_log |
| 41 | + 10: |
| 42 | + name: itop_organization_id |
| 43 | + value: '<PLACE ORGANIZATION ID>' |
| 44 | + 11: |
| 45 | + name: itop_password |
| 46 | + value: '<PLACE PASSWORD OR TOKEN>' |
| 47 | + 12: |
| 48 | + name: itop_url |
| 49 | + value: '<PLACE YOUR ITOP URL>' |
| 50 | + 13: |
| 51 | + name: itop_user |
| 52 | + value: '<PLACE LOGIN>' |
| 53 | + 15: |
| 54 | + name: itop_context |
| 55 | + value: '<PLACE CONTEXT for monitorng - for example demo_context>' |
| 56 | + 16: |
| 57 | + name: itop_ci |
| 58 | + value: '{HOST.NAME}' |
| 59 | + |
| 60 | + script: | |
| 61 | + var Itop = { |
| 62 | + params: {}, |
| 63 | + |
| 64 | + setParams: function (params) { |
| 65 | + if (typeof params !== 'object') { |
| 66 | + return; |
| 67 | + } |
| 68 | + |
| 69 | + if (params.log !== 'private_log' && params.log !== 'public_log') { |
| 70 | + throw 'Incorrect "itop_log" parameter given: ' + params.log + '\nMust be "private_log" or "public_log".'; |
| 71 | + } |
| 72 | + |
| 73 | + Itop.params = params; |
| 74 | + if (typeof Itop.params.url === 'string') { |
| 75 | + if (!Itop.params.url.endsWith('/')) { |
| 76 | + Itop.params.url += '/'; |
| 77 | + } |
| 78 | + |
| 79 | + Itop.params.url += 'webservices/rest.php?version=' + encodeURIComponent(Itop.params.api_version); |
| 80 | + } |
| 81 | + }, |
| 82 | + |
| 83 | + setProxy: function (HTTPProxy) { |
| 84 | + Itop.HTTPProxy = HTTPProxy; |
| 85 | + }, |
| 86 | + |
| 87 | + setCreatePayload: function () { |
| 88 | + json_data.operation = 'monitoring/alarm'; |
| 89 | + json_data.ci_key = params.itop_ci; |
| 90 | + json_data.state = params.event_value; |
| 91 | + json_data.message = params.alert_subject; |
| 92 | + json_data.description = params.alert_message.replace('<', '<') |
| 93 | + .replace('>', '>') |
| 94 | + .replace(/(?:\r\n|\r|\n)/g, '<br>'); |
| 95 | + }, |
| 96 | + |
| 97 | + setUpdatePayload: function () { |
| 98 | + json_data.key = Itop.params.id; |
| 99 | + json_data.fields.title = params.alert_subject; |
| 100 | + json_data.operation = 'monitoring/alarm'; |
| 101 | + json_data.ci_key = params.itop_ci; |
| 102 | + json_data.state = params.event_value; |
| 103 | + json_data.message = params.alert_subject + '\n' + params.alert_message; |
| 104 | + }, |
| 105 | + |
| 106 | + request: function (data) { |
| 107 | + ['url', 'user', 'password', 'organization_id', 'class', 'api_version', 'id'].forEach(function (field) { |
| 108 | + if (typeof Itop.params !== 'object' || typeof Itop.params[field] === 'undefined' |
| 109 | + || Itop.params[field] === '' ) { |
| 110 | + throw 'Required Itop param is not set: "itop_' + field + '".'; |
| 111 | + } |
| 112 | + }); |
| 113 | + |
| 114 | + var response, |
| 115 | + url = Itop.params.url, |
| 116 | + request = new HttpRequest(), |
| 117 | + object; |
| 118 | + |
| 119 | + request.addHeader('Content-Type: multipart/form-data'); |
| 120 | + request.addHeader('Authorization: Basic ' + btoa(Itop.params.user + ':' + Itop.params.password)); |
| 121 | + |
| 122 | + if (Itop.HTTPProxy) { |
| 123 | + request.setProxy(Itop.HTTPProxy); |
| 124 | + } |
| 125 | + |
| 126 | + if (typeof data !== 'undefined') { |
| 127 | + data = JSON.stringify(data); |
| 128 | + } |
| 129 | + |
| 130 | + Zabbix.log(4, '[ iTop Webhook ] Sending request: ' + url + '&json_data=' + data); |
| 131 | + |
| 132 | + response = request.post(url + '&json_data=' + encodeURIComponent(data)); |
| 133 | + |
| 134 | + Zabbix.log(4, '[ iTop Webhook ] Received response with status code ' + request.getStatus() + '\n' + response); |
| 135 | + |
| 136 | + try { |
| 137 | + response = JSON.parse(response); |
| 138 | + } |
| 139 | + catch (error) { |
| 140 | + Zabbix.log(4, '[ iTop Webhook ] Failed to parse response received from iTop'); |
| 141 | + throw 'Failed to parse response received from iTop.\nRequest status code ' + |
| 142 | + request.getStatus() + '. Check debug log for more information.'; |
| 143 | + } |
| 144 | + |
| 145 | + if (request.getStatus() < 200 || request.getStatus() >= 300) { |
| 146 | + throw 'Request failed with status code ' + request.getStatus() + '. Check debug log for more information.'; |
| 147 | + } |
| 148 | + else if (typeof response.code !== 'undefined' && response.code !== 0) { |
| 149 | + throw 'Request failed with iTop code ' + response.code + ': ' + |
| 150 | + JSON.stringify(response.message) + '. Check debug log for more information.'; |
| 151 | + } |
| 152 | + else { |
| 153 | + Object.keys(response.objects) |
| 154 | + .forEach(function (key) { |
| 155 | + object = response.objects[key]; |
| 156 | + }); |
| 157 | + |
| 158 | + return { |
| 159 | + status: request.getStatus(), |
| 160 | + response: object.fields |
| 161 | + }; |
| 162 | + } |
| 163 | + } |
| 164 | + }; |
| 165 | + |
| 166 | + try { |
| 167 | + var params = JSON.parse(value), |
| 168 | + json_data = {}, |
| 169 | + itop_params = {}, |
| 170 | + result = {tags: {}}, |
| 171 | + required_params = [ |
| 172 | + 'alert_subject', 'summary', 'event_recovery_value', |
| 173 | + 'event_source', 'event_value', 'action_name' |
| 174 | + ]; |
| 175 | + |
| 176 | + Object.keys(params) |
| 177 | + .forEach(function (key) { |
| 178 | + if (key.startsWith('itop_')) { |
| 179 | + itop_params[key.substring(5)] = params[key]; |
| 180 | + } |
| 181 | + else if (required_params.indexOf(key) !== -1 && params[key] === '') { |
| 182 | + throw 'Parameter "' + key + '" can\'t be empty.'; |
| 183 | + } |
| 184 | + }); |
| 185 | + |
| 186 | + if ([0, 1, 2, 3].indexOf(parseInt(params.event_source)) === -1) { |
| 187 | + throw 'Incorrect "event_source" parameter given: ' + params.event_source + '\nMust be 0-3.'; |
| 188 | + } |
| 189 | + |
| 190 | + // Check {EVENT.VALUE} for trigger-based and internal events. |
| 191 | + if (params.event_value !== '0' && params.event_value !== '1' |
| 192 | + && (params.event_source === '0' || params.event_source === '3')) { |
| 193 | + throw 'Incorrect "event_value" parameter given: ' + params.event_value + '\nMust be 0 or 1.'; |
| 194 | + } |
| 195 | + |
| 196 | + // Check {EVENT.UPDATE.STATUS} only for trigger-based events. |
| 197 | + if (params.event_update_status !== '0' && params.event_update_status !== '1' && params.event_source === '0') { |
| 198 | + throw 'Incorrect "event_update_status" parameter given: ' + params.event_update_status + '\nMust be 0 or 1.'; |
| 199 | + } |
| 200 | + |
| 201 | + if (params.event_source !== '0' && params.event_recovery_value === '0') { |
| 202 | + throw 'Recovery operations are supported only for trigger-based actions.'; |
| 203 | + } |
| 204 | + |
| 205 | + Itop.setParams(itop_params); |
| 206 | + Itop.setProxy(params.HTTPProxy); |
| 207 | + |
| 208 | + json_data.operation = ''; |
| 209 | + json_data.context = Itop.params.context; |
| 210 | + json_data.class = Itop.params.class; |
| 211 | + json_data.comment = Itop.params.comment; |
| 212 | + json_data.output_fields = 'id, friendlyname'; |
| 213 | + json_data.fields = {}; |
| 214 | + |
| 215 | + // Create issue for non trigger-based events. |
| 216 | + if (params.event_source !== '0' && params.event_recovery_value !== '0') { |
| 217 | + Itop.setCreatePayload(); |
| 218 | + Itop.request(json_data); |
| 219 | + } |
| 220 | + // Create issue for trigger-based events. |
| 221 | + else if (params.event_value === '1' && params.event_update_status === '0' |
| 222 | + && Itop.params.id === '{EVENT.TAGS.__zbx_itop_id}') { |
| 223 | + Itop.setCreatePayload(); |
| 224 | + |
| 225 | + var response = Itop.request(json_data); |
| 226 | + |
| 227 | + result.tags.__zbx_itop_id = response.response.id; |
| 228 | + result.tags.__zbx_itop_key = response.response.friendlyname; |
| 229 | + result.tags.__zbx_itop_link = params.itop_url + (params.itop_url.endsWith('/') ? '' : '/') + |
| 230 | + 'pages/UI.php?operation=details&class=' + encodeURIComponent(Itop.params.class) + '&id=' + |
| 231 | + encodeURIComponent(response.response.id); |
| 232 | + } |
| 233 | + // Update created issue for trigger-based event. |
| 234 | + else { |
| 235 | + if (Itop.params.id === '{EVENT.TAGS.__zbx_itop_id}') { |
| 236 | + throw 'Incorrect iTop ticket ID given: ' + Itop.params.id; |
| 237 | + } |
| 238 | + Itop.setUpdatePayload(); |
| 239 | + Itop.request(json_data); |
| 240 | + } |
| 241 | + |
| 242 | + return JSON.stringify(result); |
| 243 | + } |
| 244 | + catch (error) { |
| 245 | + Zabbix.log(3, '[ iTop Webhook ] ERROR: ' + error); |
| 246 | + throw 'Sending failed: ' + error; |
| 247 | + } |
| 248 | + process_tags: 'YES' |
| 249 | + show_event_menu: 'YES' |
| 250 | + event_menu_url: '{EVENT.TAGS.__zbx_itop_link}' |
| 251 | + event_menu_name: 'iTop: {EVENT.TAGS.__zbx_itop_key}' |
| 252 | + message_templates: |
| 253 | + - |
| 254 | + event_source: TRIGGERS |
| 255 | + operation_mode: PROBLEM |
| 256 | + subject: '[{EVENT.STATUS}] {EVENT.NAME}' |
| 257 | + message: | |
| 258 | + Problem started at {EVENT.TIME} on {EVENT.DATE} |
| 259 | + Problem name: {EVENT.NAME} |
| 260 | + Host: {HOST.NAME} |
| 261 | + Severity: {EVENT.SEVERITY} |
| 262 | + Operational data: {EVENT.OPDATA} |
| 263 | + Original problem ID: {EVENT.ID} |
| 264 | + {TRIGGER.URL} |
| 265 | + - |
| 266 | + event_source: TRIGGERS |
| 267 | + operation_mode: RECOVERY |
| 268 | + subject: '[{EVENT.STATUS}] {EVENT.NAME}' |
| 269 | + message: | |
| 270 | + Problem has been resolved in {EVENT.DURATION} at {EVENT.RECOVERY.TIME} on {EVENT.RECOVERY.DATE} |
| 271 | + Problem name: {EVENT.NAME} |
| 272 | + Host: {HOST.NAME} |
| 273 | + Severity: {EVENT.SEVERITY} |
| 274 | + Original problem ID: {EVENT.ID} |
| 275 | + {TRIGGER.URL} |
| 276 | + - |
| 277 | + event_source: TRIGGERS |
| 278 | + operation_mode: UPDATE |
| 279 | + subject: '[{EVENT.STATUS}] {EVENT.NAME}' |
| 280 | + message: | |
| 281 | + {USER.FULLNAME} {EVENT.UPDATE.ACTION} problem at {EVENT.UPDATE.DATE} {EVENT.UPDATE.TIME}. |
| 282 | + {EVENT.UPDATE.MESSAGE} |
| 283 | + |
| 284 | + Current problem status is {EVENT.STATUS}, acknowledged: {EVENT.ACK.STATUS}. |
| 285 | + - |
| 286 | + event_source: DISCOVERY |
| 287 | + operation_mode: PROBLEM |
| 288 | + subject: 'Discovery: {DISCOVERY.DEVICE.STATUS} {DISCOVERY.DEVICE.IPADDRESS}' |
| 289 | + message: | |
| 290 | + Discovery rule: {DISCOVERY.RULE.NAME} |
| 291 | + |
| 292 | + Device IP: {DISCOVERY.DEVICE.IPADDRESS} |
| 293 | + Device DNS: {DISCOVERY.DEVICE.DNS} |
| 294 | + Device status: {DISCOVERY.DEVICE.STATUS} |
| 295 | + Device uptime: {DISCOVERY.DEVICE.UPTIME} |
| 296 | + |
| 297 | + Device service name: {DISCOVERY.SERVICE.NAME} |
| 298 | + Device service port: {DISCOVERY.SERVICE.PORT} |
| 299 | + Device service status: {DISCOVERY.SERVICE.STATUS} |
| 300 | + Device service uptime: {DISCOVERY.SERVICE.UPTIME} |
| 301 | + - |
| 302 | + event_source: AUTOREGISTRATION |
| 303 | + operation_mode: PROBLEM |
| 304 | + subject: 'Autoregistration: {HOST.HOST}' |
| 305 | + message: | |
| 306 | + Host name: {HOST.HOST} |
| 307 | + Host IP: {HOST.IP} |
| 308 | + Agent port: {HOST.PORT} |
| 309 | +
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