简体中文 | English
| Error code | Meaning | Recommended action |
|---|---|---|
E_DEVICE_VID_PID_MISMATCH |
The device VID/PID does not match the device model bound to the license package. | Use a license issued for the corresponding device model. This device cannot be activated with the current license package. |
E_LICENSE_REPLACED |
The device SN has been approved for replacement and can no longer be activated. | Do not reactivate a retired device after replacement. Contact the license issuer if the replacement status is unexpected. |
E_LICENSE_QUOTA_EXHAUSTED |
The available quota in the license package has been used. | Request additional quota or use another applicable package. Reissuing a license for the same previously activated device does not consume additional quota. |
E_LB_NOT_CONFIGURED |
The backend is not configured to access the third-party license service. | Contact the backend administrator or license issuer. Retrying after the service is configured does not consume quota. |
Other E_LB_* errors |
A login, query, issuance, download, network, or other call to the third-party license service failed. | Record the complete error code and provide a screenshot to the license issuer or support contact. These failures do not consume quota and can be retried after the service issue is resolved. |
Collect the following information without exposing license credentials publicly:
- LicenseTool version
- OrbbecSDK version
- camera model and serial number
- operating-system version
- activation method (online or offline)
- complete error code and relevant screenshot
- whether the issue can be reproduced
Do not include a license code, license file, or activation authorization file in a public issue. Use the authorized customer-support channel for sensitive material.