Merge pull request #7876 from segmentio/engage-premier-eol

pwseg · web-flow · commit 6b860e27dee4 · 2025-09-09T10:31:10.000-07:00
Engage Premier EOL alert
diff --git a/src/engage/analytics/index.md b/src/engage/analytics/index.md
@@ -3,6 +3,9 @@ title: Analytics Overview
 plan: engage-premier
 ---
 
+> info "Engage Premier End of Life"
+> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. 
+
 Twilio Engage provides you with analytics that give you insight into the performance of your [email, SMS, and WhatsApp campaigns](/docs/engage/campaigns/).
 
 On this page, you'll learn how Engage calculates campaign analytics and which messaging metrics you can view.
diff --git a/src/engage/campaigns/broadcasts.md b/src/engage/campaigns/broadcasts.md
@@ -2,8 +2,8 @@
 title: Broadcasts
 plan: engage-premier
 ---
-> info "Engage Premier End of Sale"
-> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers will continue to have access to and support for Engage Premier until Segment announces and end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.
+> info "Engage Premier End of Life"
+> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. 
 
 Broadcasts are one-time email or SMS campaigns that you can send with Twilio Engage. Use broadcasts for single, one-off occasions like the following:
 
diff --git a/src/engage/campaigns/email-campaigns.md b/src/engage/campaigns/email-campaigns.md
@@ -2,8 +2,8 @@
 title: Email Campaigns
 plan: engage-premier
 ---
-> info "Engage Premier End of Sale"
-> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.
+> info "Engage Premier End of Life"
+> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. 
 
 With Twilio Engage, you can send email and SMS campaigns to users who have opted in to receive your marketing materials. On this page, you’ll learn how to create and send an email campaign.
 
diff --git a/src/engage/campaigns/index.md b/src/engage/campaigns/index.md
@@ -2,8 +2,8 @@
 title: Campaigns Overview
 plan: engage-premier
 ---
-> info "Engage Premier End of Sale"
-> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.
+> info "Engage Premier End of Life"
+> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. 
 
 With Engage, you can build email and SMS marketing campaigns within Journeys.
 
diff --git a/src/engage/campaigns/mobile-push/index.md b/src/engage/campaigns/mobile-push/index.md
@@ -2,8 +2,8 @@
 title: Mobile Push Onboarding
 plan: engage-premier
 ---
-> info "Engage Premier End of Sale"
-> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.
+> info "Engage Premier End of Life"
+> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. 
 
 This page walks you through the process of setting up mobile push notifications using Segment, Twilio, and Firebase/Apple Developer.
 
diff --git a/src/engage/campaigns/mobile-push/push-campaigns.md b/src/engage/campaigns/mobile-push/push-campaigns.md
@@ -2,8 +2,8 @@
 title: Mobile Push Campaigns
 plan: engage-premier
 ---
-> info "Engage Premier End of Sale"
-> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.
+> info "Engage Premier End of Life"
+> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. 
 
 With Twilio Engage, you can send campaigns to users who have opted in to receive your marketing materials. On this page, you’ll learn how to create and send a mobile push campaign.
 
diff --git a/src/engage/campaigns/sms-campaigns.md b/src/engage/campaigns/sms-campaigns.md
@@ -2,8 +2,8 @@
 title: SMS Campaigns
 plan: engage-premier
 ---
-> info "Engage Premier End of Sale"
-> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.
+> info "Engage Premier End of Life"
+> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. 
 
 With Twilio Engage, you can send email and SMS campaigns to users who have opted in to receive your marketing materials. On this page, you’ll learn how to create and send an SMS campaign.
 
diff --git a/src/engage/campaigns/whatsapp-campaigns.md b/src/engage/campaigns/whatsapp-campaigns.md
@@ -2,9 +2,8 @@
 title: WhatsApp Campaigns
 plan: engage-premier
 ---
-> info "Engage Premier End of Sale"
-> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.
-## How Engage campaigns work
+> info "Engage Premier End of Life"
+> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. 
 
 Twilio Engage uses Journeys to send WhatsApp, email, and SMS campaigns.  With Journeys, you add conditions and steps that trigger actions like sending a WhatsApp message.
 
diff --git a/src/engage/content/email/editor.md b/src/engage/content/email/editor.md
@@ -2,8 +2,8 @@
 title: Drag and Drop Editor
 plan: engage-premier
 ---
-> info "Engage Premier End of Sale"
-> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.
+> info "Engage Premier End of Life"
+> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. 
 
 Use Twilio Engage to build email templates with a *what you see is what you get* (WYSIWYG) Drag and Drop Editor. Use drag and drop tools to design the template layout and include user profile traits to personalize the message for each recipient.
 
diff --git a/src/engage/content/email/template.md b/src/engage/content/email/template.md
@@ -2,8 +2,8 @@
 title: Email Template
 plan: engage-premier
 ---
-> info "Engage Premier End of Sale"
-> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.
+> info "Engage Premier End of Life"
+> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. 
 
 Use Twilio Engage to build personalized email templates to store and use throughout marketing campaigns.  
 
diff --git a/src/engage/content/mobile-push.md b/src/engage/content/mobile-push.md
@@ -2,8 +2,8 @@
 title: Mobile Push Template
 plan: engage-premier
 ---
-> info "Engage Premier End of Sale"
-> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.
+> info "Engage Premier End of Life"
+> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. 
 
 Use Twilio Engage to build mobile push templates to include throughout your marketing campaigns.
 
diff --git a/src/engage/content/organization.md b/src/engage/content/organization.md
@@ -1,11 +1,9 @@
 ---
 title: Organizing Your Templates
 plan: engage-premier
-
 ---
-> info "Engage Premier End of Sale"
-> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.
-
+> info "Engage Premier End of Life"
+> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. 
 To add structure to your marketing content, you can organize templates into folders and duplicate them within your Segment space.
 
 ## Organize with folders
diff --git a/src/engage/content/sms/template.md b/src/engage/content/sms/template.md
@@ -2,9 +2,8 @@
 title: SMS Template
 plan: engage-premier
 ---
-> info "Engage Premier End of Sale"
-> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.
-
+> info "Engage Premier End of Life"
+> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. 
 Use Twilio Engage to build SMS message templates to include throughout your marketing campaigns.
 
 You can build an SMS template and include personalized content in messages based on user profile traits. Once you build the SMS, Twilio Engage saves the template for you to preview, maintain, and reuse.
diff --git a/src/engage/content/whatsapp.md b/src/engage/content/whatsapp.md
@@ -2,8 +2,8 @@
 title: WhatsApp Template
 plan: engage-premier
 ---
-> info "Engage Premier End of Sale"
-> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.
+> info "Engage Premier End of Life"
+> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. 
 
 With Twilio Engage, you can build personalized WhatsApp templates to store and use throughout marketing campaigns. 
 
diff --git a/src/engage/use-cases.md b/src/engage/use-cases.md
diff --git a/src/engage/user-subscriptions/csv-upload.md b/src/engage/user-subscriptions/csv-upload.md
diff --git a/src/engage/user-subscriptions/index.md b/src/engage/user-subscriptions/index.md
diff --git a/src/engage/user-subscriptions/set-user-subscriptions.md b/src/engage/user-subscriptions/set-user-subscriptions.md
diff --git a/src/engage/user-subscriptions/subscription-groups.md b/src/engage/user-subscriptions/subscription-groups.md
diff --git a/src/engage/user-subscriptions/subscription-sql.md b/src/engage/user-subscriptions/subscription-sql.md
diff --git a/src/engage/user-subscriptions/subscription-states.md b/src/engage/user-subscriptions/subscription-states.md
