added: option to auto close supoprt tickets

changed: layout of a support ticket
fixed: unable to display contextual help on front page

Author: jeabakker

_graphics/button_bg.png

@@ -33,7 +33,8 @@
 		}
 
 		if(!empty($ticket)){
-			$ticket->title = $title;
+			$ticket->title = elgg_get_excerpt($title, 50);
+			$ticket->description = $title;
 
 			$ticket->help_url = $help_url;
 			$ticket->help_context = $help_context;

actions/ticket/edit.php

@@ -18,7 +18,13 @@ protected function initialise_attributes() {
 		public function getURL(){
 			global $CONFIG;
 
-			return $CONFIG->wwwroot . "pg/user_support/support_ticket/" . $this->getGUID() . "/" . elgg_get_friendly_title($this->title);
+			$title = $this->title;
+			if(strlen($title) > 50){
+				$title = elgg_get_excerpt($title, 50);
+			}
+			$title = str_replace("...", "", $title);
+			
+			return $CONFIG->wwwroot . "pg/user_support/support_ticket/" . $this->getGUID() . "/" . elgg_get_friendly_title($title);
 		}
 
 		public function getStatus(){

classes/UserSupportTicket.php

@@ -27,6 +27,8 @@
 		// settings
 		'user_support:settings:help_group' => "Select a group for users to ask for help",
 		'user_support:settings:help_group:non' => "No support group",
+		
+		'user_support:settings:auto_close_tickets' => "Auto close support tickets on an answer from an admin?",
 
 		// annotations
 		'support_ticket:river:annotate' => "a comment on",

languages/en.php

@@ -9,7 +9,9 @@ function user_support_create_annotation_event($event, $type, $annotation){
 			if(!empty($entity) && ($entity instanceof UserSupportTicket) && !empty($user)){
 				if($user->getGUID() != $entity->getOwner()){
 					// user is not owner and is admin, so close ticket
-					$entity->setStatus(UserSupportTicket::CLOSED);
+					if(get_plugin_Setting("auto_close_tickets", "user_support") == "yes"){
+						$entity->setStatus(UserSupportTicket::CLOSED);
+					}
 				} elseif($user->getGUID() == $entity->getOwner()){
 					// user is the owner, so reopen
 					$entity->setStatus(UserSupportTicket::OPEN);

lib/events.php

@@ -1,7 +1,7 @@
 <?xml version="1.0" encoding="UTF-8"?>
 <plugin_manifest>
 	<field key="author" value="ColdTrick IT Solutions" />
-	<field key="version" value="1.1" />
+	<field key="version" value="1.2" />
 	<field key="description" value="Offers user support" />
 	<field key="website" value="http://www.coldtrick.com/" />
 	<field key="copyright" value="(C) ColdTrick IT Solutions 2011" />
@@ -23,6 +23,11 @@ ToDo
 =========================
 Version Information
 =========================
+1.2 (2011-05-27):
+	- added: option to auto close supoprt tickets
+	- changed: layout of a support ticket
+	- fixed: unable to display contextual help on front page
+
 1.1 (2011-05-20):
 	- added: option to select a support group
 	- added: search in Help Center now searches in contextual help

manifest.xml

@@ -4,6 +4,9 @@
 
 	$help_url = $_SERVER["HTTP_REFERER"];
 	$help_context = user_support_get_help_context($help_url);
+	if(empty($help_context)){
+		$help_context = user_support_get_help_context();
+	}
 	$contextual_help_object = user_support_get_help_for_context($help_context);
 
 	if(is_plugin_enabled("groups")){

pages/help_center.php

@@ -36,7 +36,11 @@
 		if(!empty($entity->support_type)){
 			$info .= elgg_echo("user_support:support_type:" . $entity->support_type) . ": ";
 		}
-		$info .= elgg_view("output/url", array("href" => $entity->getURL(), "text" => $entity->title));
+		$title = $entity->title;
+		if(strlen($title) > 50){
+			$title = elgg_get_exerpt($title, 50);
+		}
+		$info .= elgg_view("output/url", array("href" => $entity->getURL(), "text" => $title));
 
 		$info .= "<div class='clearfloat'></div>";
 
@@ -102,6 +106,12 @@
 				echo elgg_echo("user_support:url") . ": " . elgg_view("output/url", array("href" => $entity->help_url)) . "<br />";
 			}
 
+			if(!empty($entity->description)){
+				echo elgg_view("output/longtext", array("value" => $entity->description));
+			} elseif(strlen($entity->title) > 50) {
+				echo elgg_view("output/longtext", array("value" => $entity->title));
+			}
+			
 			?>
 			<div class="clearfloat"></div>
 

views/default/object/support_ticket.php

@@ -1,6 +1,11 @@
 <?php 
 
 	$plugin = $vars["entity"];
+	
+	$noyes_options = array(
+		"no" => elgg_echo("option:no"),
+		"yes" => elgg_echo("option:yes")
+	);
 
 	if(is_plugin_enabled("groups")){
 		$group_options = array(
@@ -23,5 +28,8 @@
 		echo "<div>" . elgg_echo("user_support:settings:help_group") . "</div>";
 		echo elgg_view("input/pulldown", array("internalname" => "params[help_group_guid]", "options_values" => $group_options_value, "value" => (int) $plugin->help_group_guid));
 	}
+	
+	echo "<div>" . elgg_echo("user_support:settings:auto_close_tickets") . "</div>";
+	echo elgg_view("input/pulldown", array("internalname" => "params[auto_close_tickets]", "options_values" => $noyes_options, "value" => (int) $plugin->auto_close_tickets));
 
 ?>