v3.0.1

• changed: faq listings now all are sorted by likes

v3.0

• added: view more link from helpcenter faq listing
• changed: clarified URL on ticket info
• changed: dropped unneeded title/description prefix in FAQ detail view
• changed: FAQ sidebar filter title
• changed: listing of FAQs in helpcenter are sorted by likes
• changed: no longer use ACCESS_PRIVATE for Support tickets
• changed: set custom placeholder on helpcenter search input
• changed: support ticket tabs ordered by priority
• fixed: help URL not set on ticket form

v3.0.0-beta.2

• added: support tickets are now searchable
• fixed: FAQ container permissions
• fixed: no comments on contextual help
• fixed: no notifications about tickets due to advanced_notifications
• fixed: unable to create help on index

v3.0.0-beta.1

• changed: increased Elgg version requirement to 2.3
• changed: using fontawesome instead of images for icons

v2.0.1

• several small chores/fixes

v2.0

• changes for Elgg 1.9
• changed: site FAQ to one sidebar
• fixed: forgot to get the entity
• fixed: wsod on support ticket edit #19

v1.6

• applied Elgg coding standards
• added: spanish translation (thanks to @monfero)
• changed: staff members are cached during runtime
• changed: staff member options can be extended by other plugins (use the hook staff_gatekeeper:options, user_support)
• changed: multisite faq and helptext is now a setting
• fixed: problem with syntax in some PHP versions
• fixed: syntax error in faq sidebar
• fixed: wrong title in listing
• fixed: edit FAQ in group not working (#17)
• fixed: only show active help icon if there is a help_context
• fixed: only show edit link if canEdit
• fixed: default a setting to the same as it is used
• fixed: syntax error in faq sidebar

v1.5

• added: Support Staff roles (support staff can perform actions on Support Tickets)
• added: group FAQ support
• added: ability to position floating Helpdesk button
• added: setting to disable conditional help
• added: optional site and footer menu items
• added: new plugin settings to control more of the plugin
• added: My Support Tickets to owner_block menu
• added: option to promote support ticket to FAQ item
• added: FAQ search (text and tags)
• added: Support Ticket search
• changed: css and js locations
• changed: page handler for user_support/support_tickets/mine to user_support/support_tickets/owner/username
• changed: code cleanup
• fixed: some deprecated urls
• fixed: only show support ticket entity menu items for correct users

First release for Elgg 1.8

• added: Help Center can now be viewed as a normal page
• changed: Elgg 1.8 support

v1.3

• added: option for admins to get notification on create/update support ticket
• fixed: fancybox css
• fixed: delete ticket forward error