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docs/about.md

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title: About
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---
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# About
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list sub pages

docs/for_organizers.md

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title: For organizers
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---
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# For Organizers

docs/for_organizers/roles_and_tasks/how_to_onboard_staff.md

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1. **Customer service skills**: Training on effective communication, active
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listening, and conflict resolution.
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2. **Technical writing skills**: Guidance on creating clear, concise, and
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accurate technical documentation and support materials.
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3. **Interpersonal skills**: Emphasis on building rapport with users,
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1. **Interpersonal skills**: Emphasis on building rapport with users,
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understanding their needs, and providing empathetic support.
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## Training and Development
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2. **Feedback mechanisms**: Knowledge of how to provide constructive feedback
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and receive feedback from users and colleagues.
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## Additional Resources
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## Resources
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1. **Help desk handbook**: A comprehensive guide to the help desk's policies,
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procedures, and best practices.

docs/for_organizers/roles_and_tasks/people_needed.md

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- You can also share a volunteer form (e.g., Google Form) with relevant mailing
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lists to solicit volunteers. Past volunteers should also be invited.
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1. **Expert Volunteer**
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1. **Expert Volunteers**
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- An individual who volunteers to a) monitor questions asked during a Data Help Desk and provide responses; and/or b) share resources related to making data and/or software more open and FAIR.
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- Experts should not talk down to researchers, but instead explain how they came
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to understand why, for example, it’s important to have sound data management

docs/for_organizers/things_to_consider/create_a_survey_form.md

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their experience, understand their needs, and identify areas for improvement.
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**Here are some questions and categories to consider regarding their**:
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### Question and the help received:
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### Question and the help received
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- What was your primary question or topic you brought to the Data Help Desk?
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[Open-ended]
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[Open-ended/Checkboxes]
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- If you were not completely satisfied, please tell us why. [Open-ended]
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### Topics and answers:
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### Topics and answers
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- Were you provided with resources (e.g., links, handouts) relevant to your
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question? [Yes/No]
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future? (e.g., step-by-step guides, links to tutorials, contact information
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for experts) [Checkboxes/Open-ended]
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### Finding resources:
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### Finding resources
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- Before visiting the Data Help Desk, where would you typically go to find
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answers to your data-related questions? (e.g., Google, colleagues, online
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- How easy or difficult do you find it to locate reliable data resources in
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general? [Likert scale]
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### Their background (optional but helpful for understanding user needs):
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### Their background (optional but helpful for understanding user needs)
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- What is your highest level of education? [Multiple choice: PhD, Master's,
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Bachelor's, Other]
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- What is your career stage? (e.g., Student, Early Career Researcher,
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Established Researcher) [Multiple choice/Optional]
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### About the data help desk:
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### About the data help desk
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- How did you hear about the Data Help Desk? [Multiple choice/Open-ended]
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- What were your expectations of the Data Help Desk before you visited?
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to researchers? [Open-ended]
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- Would you use the Data Help Desk again in the future? [Yes/No/Maybe]
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### Overall feedback:
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### Overall feedback
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- Do you have any other comments or suggestions about the Data Help Desk?
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[Open-ended]

docs/for_organizers/what_you_need/how_to_advertise.md

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# Advertising the Data Help Desk
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## Media plan
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1. Generating a robust plan, including a schedule of tweets to advertise that
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the event is happening, along with example questions, and featured resources
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is key. The use of scheduling software like Tweetdeck or Buffer can be
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extremely helpful. Having key hashtags that are used in each Tweet is
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important.
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1. At a minimum, these have so far been #DataHelpDesk and the hashtag for the
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associated conference (e.g., #AGU21). At some point, it may be better to have
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a main Twitter account associated with the event, so that hashtags cannot be
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confused with or commandeered to promote other activities and resources. This
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account would need to be a shared resource amongst all Data Help Desk
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organizers.
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1. Having a twitter plan that includes numerous tweets each day drawing
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attention both to the broader event and to specific topics & resources can
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help with this.
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1. Tweets (and retweets) coming from numerous people and organizations using
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#DataHelpDesk can be very effective and help show that the Data Help Desk is
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a truly collaborative effort. Having a contact at the meeting host
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organization (AGU, EGU, etc.) who is willing to retweet anything you send out
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can also help reach more people.
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## At the conference
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1. Advertising not just on the meeting website, but in a prominent place.
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1. Ambassadors – section chairs, scientific session presenters, etc., who
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actively talk to others about the event during the meeting in as many places
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as possible by tweeting, by sharing email advertisements, by mentioning the
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event in their posters and oral presentations, town halls, and more.
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## With organizations
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1. Establish key contacts to work with advertising data help desk presence
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1. Beyond what each organization will contribute, it is important to establish
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key contacts at those organizations to work with.
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1. With some meeting host organizations, the Virtual Data Help Desk is more
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closely associated with a specific section or the Career Central component,
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whereas with others it is not.
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1. If society Y is hosting a meeting, it is important to establish who at
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society Y can help with ensuring that the Data Help Desk receives prominent
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placement in any digital materials, including the main meeting website.
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1. You might also arrange with the host to have a blog post published about the
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event and/or ask that they include information about the Help Desk in any
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daily email reminders sent to meeting attendees.
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1. Another key role is someone at the meeting host organization who can help
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with social media coverage of your event, actively re-tweeting as you put out
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info.
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1. If the entire meeting is happening virtually, you may consider discussing
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with the meeting host organization whether the Virtual Data Help Desk can and
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should have a presence in the virtual platform for the meeting - this can be,
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for example, a virtual exhibit booth. This can do a lot to increase the
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visibility of the event.
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1. Caution should be exercised, however, when considering this option because it
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creates a private space that only meeting attendees can access and it also
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creates another place that data expert volunteers have to monitor.
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## Resources for creating advertising
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<!-- prettier-ignore -->
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1. **Email templates**
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- See example email templates [Email
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templates]({{ site.baseurl }}{% link docs/resources/email_templates.md %})
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1. **Social media plan**
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- See example media messages [Example media
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messages]({{ site.baseurl }}{% link docs/resources/example_media_messages.md %})
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1. **Postcards**
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- See an example postcard [Open Science Help Desk Postcards -
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AGU24]({{ site.baseurl }}/assets/docs/Open_Science_Help_Desk_Postcards-AGU24.pdf)
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1. **Blog Post**
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- See an example blog post [Open Science & Data Help Desk at EGU24
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Advertisement]({{ site.baseurl }}/assets/docs/Open Science & Data Help Desk at
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EGU24 Advertisement.pdf)
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## Steps to take to advertise you are hosting a data help desk
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## Steps to advertise a data help desk
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<!-- prettier-ignore -->
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1. **Name and Affiliation**
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- Highlight the collaborative nature of the Data Help Desk by
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mentioning participating organizations.
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## Media plan
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1. Generating a robust plan, including a schedule of tweets to advertise that
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the event is happening, along with example questions, and featured resources
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is key. The use of scheduling software like Tweetdeck or Buffer can be
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extremely helpful. Having key hashtags that are used in each Tweet is
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important.
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1. At a minimum, these have so far been #DataHelpDesk and the hashtag for the
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associated conference (e.g., #AGU21). At some point, it may be better to have
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a main Twitter account associated with the event, so that hashtags cannot be
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confused with or commandeered to promote other activities and resources. This
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account would need to be a shared resource amongst all Data Help Desk
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organizers.
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1. Having a twitter plan that includes numerous tweets each day drawing
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attention both to the broader event and to specific topics & resources can
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help with this.
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1. Tweets (and retweets) coming from numerous people and organizations using
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#DataHelpDesk can be very effective and help show that the Data Help Desk is
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a truly collaborative effort. Having a contact at the meeting host
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organization (AGU, EGU, etc.) who is willing to retweet anything you send out
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can also help reach more people.
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### At the conference
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1. Advertising not just on the meeting website, but in a prominent place.
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1. Ambassadors – section chairs, scientific session presenters, etc., who
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actively talk to others about the event during the meeting in as many places
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as possible by tweeting, by sharing email advertisements, by mentioning the
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event in their posters and oral presentations, town halls, and more.
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### With organizations
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1. Establish key contacts to work with advertising data help desk presence
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1. Beyond what each organization will contribute, it is important to establish
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key contacts at those organizations to work with.
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1. With some meeting host organizations, the Virtual Data Help Desk is more
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closely associated with a specific section or the Career Central component,
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whereas with others it is not.
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1. If society Y is hosting a meeting, it is important to establish who at
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society Y can help with ensuring that the Data Help Desk receives prominent
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placement in any digital materials, including the main meeting website.
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1. You might also arrange with the host to have a blog post published about the
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event and/or ask that they include information about the Help Desk in any
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daily email reminders sent to meeting attendees.
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1. Another key role is someone at the meeting host organization who can help
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with social media coverage of your event, actively re-tweeting as you put out
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info.
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1. If the entire meeting is happening virtually, you may consider discussing
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with the meeting host organization whether the Virtual Data Help Desk can and
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should have a presence in the virtual platform for the meeting - this can be,
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for example, a virtual exhibit booth. This can do a lot to increase the
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visibility of the event.
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1. Caution should be exercised, however, when considering this option because it
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creates a private space that only meeting attendees can access and it also
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creates another place that data expert volunteers have to monitor.
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## Resources for creating advertising
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<!-- prettier-ignore -->
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1. **Email templates**
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- See example email templates [Email
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templates]({{ site.baseurl }}{% link docs/resources/email_templates.md %})
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1. **Social media plan**
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- See example media messages [Example media
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messages]({{ site.baseurl }}{% link docs/resources/example_media_messages.md %})
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1. **Postcards**
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- See an example postcard [Open Science Help Desk Postcards -
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AGU24]({{ site.baseurl }}/assets/docs/Open_Science_Help_Desk_Postcards-AGU24.pdf)
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1. **Blog Post**
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- See an example blog post [Open Science & Data Help Desk at EGU24
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Advertisement]({{ site.baseurl }}/assets/docs/Open Science & Data Help Desk at
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EGU24 Advertisement.pdf)
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## Example advertisement for a data help desk at a conference
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> Do you have data and software-related questions? Are you looking to make your

docs/for_volunteers.md

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title: For volunteers
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permalink: /docs/for_volunteers/
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has_toc: false
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has_toc: true
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---
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# For Volunteers

docs/resources/data_and_software_resources.md

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### Data Management Plans
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**TODO: add content**
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[Ten Simple Rules for Creating a Good Data Management Plan](https://journals.plos.org/ploscompbiol/article?id=10.1371/journal.pcbi.1004525)
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[DMPTool](https://dmptool.org/)
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[DMPonline](https://dmponline.dcc.ac.uk/)
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[Video titled "10 Simple Rules for Creating a Data Management Plan"](https://vimeo.com/488086472)
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**General Information and Resources:**
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- Creating a Data Management Plan is presented as a **critical component of
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effective data management** and a valuable research tool.
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- The ESIP Data Management Training Clearinghouse may help researchers find
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training resources to supplement learning on topics like Data Management
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Plans.
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Overall, the sources indicate that data help desks serve a need by assisting
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researchers with creating and understanding Data Management Plans, pointing them
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to relevant tools, funder guidance, and educational resources.
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### FAIR Data
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docs/resources/example_media_messages.md

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- Ask the Virtual #DataHelpDesk how you can cite your #EarthScience #Data like
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a pro. We're here to help! Tweet #DataHelpDesk during #AGU21
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- Ask the Virtual #DataHelpDesk about data management plans. We're here to
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help! Tweet #DataHelpDesk during #AGU21
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- Managing more and more research data? Need tools to help? The Virtual
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#DataHelpDesk is here to help - Tweet your questions to #DataHelpDesk this
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week during #AGU21. Not sure what to ask? Check out bit.ly/DataHelpAGU21
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first! @EarthCube @ESIPfed @theAGU
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- Are you wondering what makes data #FAIR? Tweet your questions to
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#DataHelpDesk during #AGU21
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- Do you have questions about publishing and sharing your data? The Virtual
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#DataHelpDesk is here to help. Tweet your questions to #DataHelpDesk during
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#AGU21
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- Are your data tidy? Ask us about how to structure your data to support use
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and reuse. Tweet your questions to #DataHelpDesk during #AGU21
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- Looking for data in all the wrong places? Tell us what you're looking for.
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Tweet your questions to #DataHelpDesk during #AGU21
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- What is an ORCID? And why is it useful to you? Ask the Virtual #DataHelpDesk
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during #AGU21 @ORCIDorg
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- Wondering where to publish your data, and how? Ask the data experts at the
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Virtual #DataHelpDesk during #AGU21
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- The Virtual #DataHelpDesk at #AGU21 is open this week for #data & #software
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questions! Ask your questions & follow the action to grow your skills & find
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tools to make your data & software #FAIR. Thx to the experts & hosts
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@EarthCube @ESIPfed @theAGU
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- Have you seen our growing gallery of recorded demos & tutorials & 1-pagers
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from our data experts on finding, analyzing, & publishing data & much more.
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Check it out for yourself at bit.ly/DataHelpAGU21 #AGU21 #DataHelpDesk
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@EarthCube @ESIPfed @theAGU
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- So many great demos and tutorials from our data expert team available at
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http://bit.ly/DataHelpAGU21 See something you like? Want to know more? Tell
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us today at the #DataHelpDesk! #AGU21
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- In between the awesome #AGU21 virtual sessions, why not ask a question at
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the #DataHelpDesk? Our expert team has loads of experience in Earth science
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data and software topics! --> Simply tweet your question and tag
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#DataHelpDesk and #AGU21. http://bit.ly/DataHelpAGU21
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- Find one-pagers from @CCHDO @sciencegateways @frankatsea @opentopography
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@unavco @cuahsi @USGS_CDI http://bit.ly/DataHelpAGU21 #DataHelpDesk #AGU21
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@EarthCube @ESIPfed @theAGU
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- @DataDiscStudio allows you to search across >1.6 million datasets from 40+
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geoscience data repositories and community contributions to find and get the
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data you need. Check it out: datadiscoverystudio.org #DataHelpDesk
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@EuroGeosciences #AGU21
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- Have you seen the array of one-pagers and recordings on finding, managing,
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publishing, & citing data & more at http://bit.ly/DataHelpAGU21? Thx to our
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experts & #DataHelpDesk at #AGU21 hosts @EarthCube @ESIPfed @theAGU
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- #DataHelpDesk at #AGU21 is still open! Ask us about publishing & sharing
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your data or something else. Don't be shy! Tell us what resources you like
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from http://bit.ly/DataHelpAGU21 or what data challenges you have.
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- Good morning #AGU21, what Earth science #data has most excited you recently?
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We love #data & helping you find & share it! http://bit.ly/DataHelpAGU21
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#DataHelpDesk @EarthCube @ESIPfed @theAGU >50 resources for finding &
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sharing Earth science data: http://bit.ly/DataHelpAGU21 @EuroGeosciences
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@NASAEarthdata @sciencegateways @CUAHSI @UNAVCO @OpenTopography @EarthChem
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@arcticdatactr @USGS_CDI @CCHDO @UWMacrostrat @nceas @pangeo_data
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@StraboSpot @ArgovisCU #AGU21 #DataHelpDesk
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- NCEI is the world’s largest provider of weather and climate data:
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land-based, marine, model, radar, weather balloon, satellite, and
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paleoclimatic. #EarthScience #DataScience @NOAANCEIclimate @NOAANCEIocngeo
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- How can an @ORCID help you distinguish yourself from every other researcher?
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See http://orcid.org & ask questions at the virtual #DataHelpDesk during
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#AGU21. @EarthCube @ESIPfed @theAGU
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- Thanks for joining #DataHelpDesk at #AGU21! Visit us again at #AMS22. Until
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then, check out these 50+ data-related resources:
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http://bit.ly/DataHelpAGU21. Thanks to @EarthCube @ESIPfed @theAGU & our
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entire volunteer team for support! @theAGU
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- Thanks for joining #DataHelpDesk at #AGU21! Visit us again at @theAGU
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#AGU21. Until then, check out these 50+ data-related resources:
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bit.ly/DataHelpAGU21. Thanks to @EarthCube @ESIPfed @theAGU & our entire
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volunteer team for support!
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- #AGU21: The #DataHelpDesk gallery of recorded demos & one-pagers at
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bit.ly/DataHelpAGU21 is growing quickly! Let us know what you like or what
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topics you'd like to know more about! Thx to all of the contributors,

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