[Bug]: Push notification not working in IOS app - working fine in android app - Capacitor + React Project

[aoneahsan]

What happened?

[Bug]: Push notification not working in IOS app - working fine in android app - Capacitor + React Project

i followed the https://documentation.onesignal.com/docs/ionic-capacitor-cordova-sdk-setup

and setup onesignal-cordova-plugin for push notifications in android and ios app created using capacitor in reactJs project

android push notification working fine, but ios push notifications are not working properly.

in one-signal dashboard in subscriptions page i can see that ios devices are getting registered for "push type" device (same what android devices are getting registered as) and with status subscribed
and when i added android devices as "test device" and send push notification i receive that in android physical device as expected

i repeated the same process for "subscribed" ios physical device but there i'm not receving any push notifications in physical ios device "Iphone X"

here's the package.json version of capacitor related packages in my project

"dependencies"
"@capacitor-community/apple-sign-in": "^7.0.1",
"@capacitor/android": "^7.2.0",
"@capacitor/app": "7.0.1",
"@capacitor/browser": "^7.0.1",
"@capacitor/clipboard": "^7.0.1",
"@capacitor/core": "7.2.0",
"@capacitor/device": "^7.0.1",
"@capacitor/dialog": "^7.0.1",
"@capacitor/geolocation": "^7.1.2",
"@capacitor/haptics": "7.0.1",
"@capacitor/ios": "^7.2.0",
"@capacitor/keyboard": "7.0.1",
"@capacitor/preferences": "^7.0.1",
"@capacitor/status-bar": "7.0.1",
"@capacitor/toast": "^7.0.1",
"@codetrix-studio/capacitor-google-auth": "^3.3.6",
"onesignal-cordova-plugin": "^5.2.13",

"devDependencies"
"@capacitor/assets": "^3.0.5",
"@capacitor/cli": "^7.2.0",
"@trapezedev/configure": "^7.1.3",

Steps to reproduce?

1) create a new ionic project (to have capacitor setup in it) with react template blank
2) make sure to have packages at current latest versions (capacitor packages)
3) add onesignal-cordova-plugin
4) add android and ios project
5) install the build app in android and ios physical device and test

What did you expect to happen?

to receive push notifications in ios device as android device, because it's status is showing as "subscribed" in subscriptions page same as android devices

OneSignal Cordova SDK version

^5.2.13

Which platform(s) are affected?

• iOS
• Android

Relevant log output

Code of Conduct

• I agree to follow this project's Code of Conduct

[aoneahsan]

any update on this error?

[ord-in]

I have the same error. Test notifications on iOS are working fine. But when I send push notifications from API, nothing appears. In the sent message log, they are marked as Delivered. Android is working fine.

[aoneahsan]

@ord-in were you able to resolve it, find any solution for push notifications on IOS?

[aoneahsan]

@gdeglin @leemunroe @janpio
please guide us with this error, thanks

[nan-li]

Hi @aoneahsan, there is not a lot of information to figure out what might be going on in your case. Brainstorming some things to look at:

1. Is your iOS platform setup and certificate correct: https://dashboard.onesignal.com/apps/<YOU_APP_ID>/settings/configure/apple-ios
2. Can you use the View User API to fetch this user and see the details of its push subscription?
3. Can you turn on verbose-level logging with OneSignal.Debug.setLogLevel(LogLevel.Verbose) and share your device logs?

You can also reach out to support@onesignal.com with more sensitive information such as your logs, app ID, and reference this GitHub issue.