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| 1 | +# Commercial Support Listings Policy |
| 2 | + |
| 3 | +This project provides a public *Commercial Support* section as a courtesy to vendors. Inclusion does **not imply endorsement, verification, or evaluation** by the project maintainers. |
| 4 | + |
| 5 | +## Content |
| 6 | + |
| 7 | +Listings will include: |
| 8 | + |
| 9 | +- **Vendor name** |
| 10 | +- **Link** to the vendor's chosen landing page for more information |
| 11 | +- **Information** |
| 12 | + - _Contact_ one or more links, URLs, or contact information |
| 13 | + - _Location_ where the primary location of the vendor is, including time zone |
| 14 | + - _Supported Regions_ regions where the vendor offers services |
| 15 | + - _Logo_ a logo in a common image format suitable for display in varying sizes |
| 16 | +- **Listing of Common Services** These categories are set by OIE and are meant to give a quick overview of services offered. If these categories change, current vendors will be contacted to update their listing. |
| 17 | + - _Contributor_ a link to open-source contribututions by the vendor |
| 18 | + - _Integration and Interface Services_ a yes/no indication if the vendor provides services to implement, support, or alter integrations running on OIE |
| 19 | + - _Migration from Other Engines_ a yes/no indication if the vendor provides services to migrate from other engines to OIE |
| 20 | + - _Cloud Hosting_ a yes/no indication if the vendor provides hosting services |
| 21 | + - _Managed Support_ a yes/no indication if the vendor provides managed support services |
| 22 | + - _Custom Development_ a yes/no indication if the vendor provides custom development services |
| 23 | + - _Training_ a yes/no indication if the vendor provides training for customers to use OIE |
| 24 | +- **Additional Information** vendors may include any additional information about your services, your company, your staff, etc. |
| 25 | +- **References** to the vendors participation within the community. This includes but is not limited to links to PRs, links to forks, or community commentary about their participation. |
| 26 | + |
| 27 | +The project reserves the right to: |
| 28 | + |
| 29 | +- Control and limit tag selection for clarity and space |
| 30 | +- Deny or remove listings that violate community standards or appear misleading |
| 31 | + |
| 32 | +The project shall not mediate disputes between vendors and clients. We are offering a listing, not a certification or endorsement. |
| 33 | + |
| 34 | +## Vendor Expectations |
| 35 | + |
| 36 | +Vendors are expected to follow community guidelines. |
| 37 | + |
| 38 | +Vendors can be de-listed by a simple majority vote of the steering committee. We expect to never have to do this. |
| 39 | + |
| 40 | +## Limitations and Disclaimer |
| 41 | + |
| 42 | +All linked content is maintained by the vendor. The project does **not**: |
| 43 | + |
| 44 | +- Verify any claims made by vendors |
| 45 | +- Support or guarantee vendor services |
| 46 | +- Intervene in disputes between users and vendors |
| 47 | + |
| 48 | +Users should **perform their own due diligence** before engaging with any listed vendor. |
| 49 | + |
| 50 | +## Get Listed |
| 51 | + |
| 52 | +The process to get listed is enumerated in the [vendors repository](https://github.com/OpenIntegrationEngine/vendors). |
| 53 | + |
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