Feedbacks

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From Natalie Jones:

Here’s a clearer, more structured, and professional version of your feedback while keeping the collaborative, constructive tone:

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We recently completed the tool as a team in primary care and would like to share our feedback.
Overall impressions

• Having an online tool was excellent — it made the process straightforward and efficient.
• We particularly liked the graphics and the options for generating a report; these features make the tool engaging and user-friendly.
• We can see how this could become even more effective if it could be shared more widely across teams.
• The tool worked well as a conversation starter and felt easy to navigate, with the printable report being a useful feature.

Areas for improvement and considerations for primary car

1. Workforce scope and titles

   • The current job titles are heavily secondary-care focused.
   • In primary care, the workforce is broader and includes roles such as social prescribers, health coaches, physician associates, and mental health practitioners.
   • The tool should also consider including non-clinical staff (e.g. practice managers), as they may be the people completing the questionnaire.

2. Grades and role descriptors

   • Primary care does not use Agenda for Change (AfC) grading.
   • Using job titles, or offering alternative descriptors/equivalents, would make the tool more inclusive.

3. Qualifications

   • Many allied health professionals (AHPs) in primary care hold qualifications outside the traditional secondary-care framework (e.g. BTEC).
   • The tool could be adapted to recognise these qualifications.

4. Definitions and scope of “AHP”**

   • It would be helpful to clarify whether the tool is intended only for the NHSE-defined list of AHPs, or if it should include other roles in primary care.

5. Question relevance and flexibility

   • Some questions (e.g. A10) do not apply to primary care — adding a “Not applicable” option would be helpful.
   • It may not be practical for a PCN to complete all domains at once; enabling domains to be completed individually would be valuable.

6. Language and accessibility

   • Some of the language assumes specialist knowledge and may not be familiar to all users in primary or social care.
   • A “jargon-busting” approach or simplified phrasing would make the tool easier for a wider audience to use.

Summary
The tool has strong potential as a practical and engaging resource for primary care, particularly as a way to prompt discussion and reflection. With broader workforce recognition, flexible completion options, and simpler language, it could be even more inclusive and widely applicable. If you would like to discuss any of this feedback or explore its use in primary care further, please do get in touch, thanks Nat Jones

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From Rachel Jenkins:

Difficulty encountered with trying to add another member to the organisation dashboard as the member's email is already active (ie that person has created their own individual profile) the system won't let this member be added to the organisation. This is and will be a problem for when people change jobs and move trusts