sakura-toggo-itsm-platform/index.html at main · Reaishma/sakura-toggo-itsm-platform · GitHub

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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8" />
<meta name="viewport" content="width=device-width, initial-scale=1.0"/>
<title>Unified ITSM Platform</title>
<style>
  *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
  :root {
    --freshdesk: #1f73b7;
    --zoho: #e42527;
    --manage: #e65c00;
    --bmc: #6b2fa0;
    --bg: #f4f6f9;
    --card: #ffffff;
    --text: #2d3748;
    --muted: #718096;
    --border: #e2e8f0;
    --success: #38a169;
    --warning: #d69e2e;
    --danger: #e53e3e;
    --info: #3182ce;
    --radius: 10px;
    --shadow: 0 2px 12px rgba(0,0,0,0.08);
  }
  body { font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif; background: var(--bg); color: var(--text); min-height: 100vh; }

  /* TOP NAV */
  .top-nav { background: #1a202c; color: #fff; padding: 0 24px; display: flex; align-items: center; justify-content: space-between; height: 56px; position: sticky; top: 0; z-index: 100; box-shadow: 0 2px 8px rgba(0,0,0,0.3); }
  .top-nav .brand { font-size: 20px; font-weight: 700; letter-spacing: 0.5px; display: flex; align-items: center; gap: 10px; }
  .top-nav .brand span { background: linear-gradient(135deg, #63b3ed, #9f7aea); -webkit-background-clip: text; -webkit-text-fill-color: transparent; }
  .top-nav-right { display: flex; align-items: center; gap: 14px; }
  .top-nav-right .nav-icon { cursor: pointer; opacity: 0.8; font-size: 18px; }
  .top-nav-right .avatar { width: 34px; height: 34px; border-radius: 50%; background: linear-gradient(135deg,#63b3ed,#9f7aea); display: flex; align-items: center; justify-content: center; font-weight: 700; font-size: 14px; cursor: pointer; }

  /* PLATFORM TABS */
  .platform-tabs { display: flex; background: #2d3748; padding: 0 24px; overflow-x: auto; }
  .platform-tab { padding: 14px 28px; cursor: pointer; font-size: 14px; font-weight: 600; color: #a0aec0; border-bottom: 3px solid transparent; transition: all 0.2s; white-space: nowrap; display: flex; align-items: center; gap: 8px; }
  .platform-tab:hover { color: #fff; background: rgba(255,255,255,0.05); }
  .platform-tab.active-freshdesk { color: #fff; border-bottom-color: var(--freshdesk); background: rgba(31,115,183,0.15); }
  .platform-tab.active-zoho { color: #fff; border-bottom-color: var(--zoho); background: rgba(228,37,39,0.15); }
  .platform-tab.active-manage { color: #fff; border-bottom-color: var(--manage); background: rgba(230,92,0,0.15); }
  .platform-tab.active-bmc { color: #fff; border-bottom-color: var(--bmc); background: rgba(107,47,160,0.15); }
  .platform-tab .dot { width: 8px; height: 8px; border-radius: 50%; }

  /* MAIN LAYOUT */
  .main-layout { display: flex; min-height: calc(100vh - 104px); }

  /* SIDEBAR */
  .sidebar { width: 220px; background: var(--card); border-right: 1px solid var(--border); padding: 16px 0; flex-shrink: 0; }
  .sidebar-section { margin-bottom: 8px; }
  .sidebar-label { font-size: 10px; font-weight: 700; text-transform: uppercase; color: var(--muted); padding: 6px 20px; letter-spacing: 1px; }
  .sidebar-item { display: flex; align-items: center; gap: 10px; padding: 10px 20px; cursor: pointer; font-size: 14px; color: var(--text); transition: all 0.15s; border-left: 3px solid transparent; }
  .sidebar-item:hover { background: #f7fafc; color: var(--info); }
  .sidebar-item.active { font-weight: 600; border-left-color: currentColor; background: #ebf8ff; }
  .sidebar-item.active-freshdesk { color: var(--freshdesk); background: #ebf4fd; border-left-color: var(--freshdesk); }
  .sidebar-item.active-zoho { color: var(--zoho); background: #fff0f0; border-left-color: var(--zoho); }
  .sidebar-item.active-manage { color: var(--manage); background: #fff7ed; border-left-color: var(--manage); }
  .sidebar-item.active-bmc { color: var(--bmc); background: #f5f0ff; border-left-color: var(--bmc); }
  .sidebar-item .icon { font-size: 16px; width: 20px; text-align: center; }
  .sidebar-badge { margin-left: auto; background: var(--danger); color: #fff; font-size: 10px; padding: 2px 6px; border-radius: 10px; font-weight: 700; }

  /* CONTENT */
  .content { flex: 1; padding: 24px; overflow-y: auto; }

  /* PLATFORM PANELS */
  .platform-panel { display: none; }
  .platform-panel.active { display: block; }

  /* PAGE HEADER */
  .page-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 24px; flex-wrap: wrap; gap: 12px; }
  .page-header h1 { font-size: 22px; font-weight: 700; color: var(--text); }
  .page-header p { font-size: 14px; color: var(--muted); margin-top: 2px; }
  .header-actions { display: flex; gap: 10px; flex-wrap: wrap; }

  /* BUTTONS */
  .btn { padding: 9px 18px; border: none; border-radius: 7px; font-size: 14px; font-weight: 600; cursor: pointer; transition: all 0.2s; display: inline-flex; align-items: center; gap: 6px; }
  .btn-primary-fd { background: var(--freshdesk); color: #fff; }
  .btn-primary-fd:hover { background: #155e9e; }
  .btn-primary-z { background: var(--zoho); color: #fff; }
  .btn-primary-z:hover { background: #b91c1c; }
  .btn-primary-m { background: var(--manage); color: #fff; }
  .btn-primary-m:hover { background: #c05000; }
  .btn-primary-b { background: var(--bmc); color: #fff; }
  .btn-primary-b:hover { background: #4c1d7a; }
  .btn-secondary { background: #fff; color: var(--text); border: 1px solid var(--border); }
  .btn-secondary:hover { background: #f7fafc; }
  .btn-sm { padding: 6px 12px; font-size: 12px; }

  /* STATS GRID */
  .stats-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr)); gap: 16px; margin-bottom: 24px; }
  .stat-card { background: var(--card); border-radius: var(--radius); padding: 20px; box-shadow: var(--shadow); border: 1px solid var(--border); }
  .stat-card .stat-label { font-size: 12px; color: var(--muted); font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; margin-bottom: 8px; }
  .stat-card .stat-value { font-size: 28px; font-weight: 700; color: var(--text); }
  .stat-card .stat-sub { font-size: 12px; color: var(--muted); margin-top: 4px; }
  .stat-card .stat-icon { font-size: 24px; float: right; opacity: 0.3; }
  .stat-up { color: var(--success) !important; font-size: 12px !important; font-weight: 600 !important; }
  .stat-down { color: var(--danger) !important; font-size: 12px !important; font-weight: 600 !important; }

  /* CARDS */
  .card { background: var(--card); border-radius: var(--radius); box-shadow: var(--shadow); border: 1px solid var(--border); margin-bottom: 20px; }
  .card-header { padding: 16px 20px; border-bottom: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; }
  .card-header h3 { font-size: 15px; font-weight: 700; }
  .card-body { padding: 20px; }

  /* GRID 2 */
  .grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; margin-bottom: 20px; }
  .grid-3 { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 20px; margin-bottom: 20px; }
  @media(max-width:900px) { .grid-2,.grid-3 { grid-template-columns:1fr; } }

  /* TABLE */
  .table-wrap { overflow-x: auto; }
  table { width: 100%; border-collapse: collapse; font-size: 13px; }
  thead tr { background: #f7fafc; }
  th { padding: 10px 14px; text-align: left; font-size: 11px; font-weight: 700; text-transform: uppercase; color: var(--muted); letter-spacing: 0.5px; border-bottom: 1px solid var(--border); white-space: nowrap; }
  td { padding: 12px 14px; border-bottom: 1px solid var(--border); vertical-align: middle; }
  tr:last-child td { border-bottom: none; }
  tr:hover td { background: #f7fafc; }

  /* BADGES */
  .badge { display: inline-block; padding: 3px 10px; border-radius: 20px; font-size: 11px; font-weight: 700; }
  .badge-open { background: #ebf8ff; color: #2b6cb0; }
  .badge-inprogress { background: #fffbeb; color: #b7791f; }
  .badge-resolved { background: #f0fff4; color: #276749; }
  .badge-closed { background: #f7fafc; color: #718096; }
  .badge-critical { background: #fff5f5; color: #c53030; }
  .badge-high { background: #fffaf0; color: #c05621; }
  .badge-medium { background: #fffff0; color: #975a16; }
  .badge-low { background: #f0fff4; color: #276749; }
  .badge-new { background: #e9d8fd; color: #553c9a; }
  .badge-pending { background: #feebcb; color: #7b341e; }

  /* PRIORITY DOT */
  .p-dot { width: 9px; height: 9px; border-radius: 50%; display: inline-block; margin-right: 5px; }
  .p-critical { background: var(--danger); }
  .p-high { background: #ed8936; }
  .p-medium { background: var(--warning); }
  .p-low { background: var(--success); }

  /* SEARCH BAR */
  .search-bar { display: flex; align-items: center; gap: 10px; margin-bottom: 16px; flex-wrap: wrap; }
  .search-input { flex: 1; min-width: 200px; padding: 9px 14px 9px 36px; border: 1px solid var(--border); border-radius: 7px; font-size: 14px; background: #fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='%23718096' viewBox='0 0 16 16'%3E%3Cpath d='M11.742 10.344a6.5 6.5 0 1 0-1.397 1.398h-.001c.03.04.062.078.098.115l3.85 3.85a1 1 0 0 0 1.415-1.414l-3.85-3.85a1.007 1.007 0 0 0-.115-.099zM12 6.5a5.5 5.5 0 1 1-11 0 5.5 5.5 0 0 1 11 0z'/%3E%3C/svg%3E") no-repeat 12px center; }
  .search-input:focus { outline: none; border-color: var(--info); box-shadow: 0 0 0 3px rgba(49,130,206,0.15); }
  .filter-select { padding: 9px 14px; border: 1px solid var(--border); border-radius: 7px; font-size: 13px; background: #fff; cursor: pointer; }
  .filter-select:focus { outline: none; border-color: var(--info); }

  /* PROGRESS BAR */
  .progress-wrap { background: #e2e8f0; border-radius: 10px; height: 8px; overflow: hidden; margin-top: 6px; }
  .progress-bar { height: 100%; border-radius: 10px; transition: width 0.4s; }

  /* CHART PLACEHOLDER */
  .chart-area { height: 180px; background: linear-gradient(180deg, #ebf8ff 0%, #fff 100%); border-radius: 8px; display: flex; align-items: flex-end; gap: 10px; padding: 10px; }
  .bar-col { flex: 1; display: flex; flex-direction: column; align-items: center; gap: 4px; }
  .bar { border-radius: 4px 4px 0 0; width: 100%; transition: height 0.4s; min-height: 4px; }
  .bar-label { font-size: 10px; color: var(--muted); }

  /* FORM */
  .form-group { margin-bottom: 16px; }
  .form-label { display: block; font-size: 13px; font-weight: 600; margin-bottom: 6px; color: var(--text); }
  .form-control { width: 100%; padding: 9px 12px; border: 1px solid var(--border); border-radius: 7px; font-size: 14px; background: #fff; transition: border 0.2s; }
  .form-control:focus { outline: none; border-color: var(--info); box-shadow: 0 0 0 3px rgba(49,130,206,0.12); }
  textarea.form-control { resize: vertical; min-height: 90px; }

  /* MODAL */
  .modal-overlay { display: none; position: fixed; inset: 0; background: rgba(0,0,0,0.5); z-index: 1000; align-items: center; justify-content: center; padding: 20px; }
  .modal-overlay.open { display: flex; }
  .modal { background: #fff; border-radius: var(--radius); width: 100%; max-width: 540px; max-height: 90vh; overflow-y: auto; box-shadow: 0 20px 60px rgba(0,0,0,0.2); animation: slideUp 0.25s; }
  @keyframes slideUp { from { transform: translateY(30px); opacity: 0; } to { transform: translateY(0); opacity: 1; } }
  .modal-header { padding: 20px 24px; border-bottom: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; }
  .modal-header h2 { font-size: 17px; font-weight: 700; }
  .modal-close { background: none; border: none; font-size: 22px; cursor: pointer; color: var(--muted); line-height: 1; }
  .modal-body { padding: 24px; }
  .modal-footer { padding: 16px 24px; border-top: 1px solid var(--border); display: flex; gap: 10px; justify-content: flex-end; }

  /* TIMELINE */
  .timeline { list-style: none; }
  .timeline li { position: relative; padding: 0 0 18px 28px; }
  .timeline li::before { content: ''; position: absolute; left: 8px; top: 6px; bottom: 0; width: 2px; background: var(--border); }
  .timeline li:last-child::before { display: none; }
  .timeline li::after { content: ''; position: absolute; left: 4px; top: 6px; width: 10px; height: 10px; border-radius: 50%; background: var(--info); border: 2px solid #fff; box-shadow: 0 0 0 2px var(--info); }
  .tl-time { font-size: 11px; color: var(--muted); margin-bottom: 2px; }
  .tl-text { font-size: 13px; }

  /* AVATAR */
  .av { width: 32px; height: 32px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-weight: 700; font-size: 12px; color: #fff; flex-shrink: 0; }

  /* NOTIFICATION DOT */
  .notif-dot { width: 8px; height: 8px; background: var(--danger); border-radius: 50%; position: absolute; top: 2px; right: 2px; }

  /* TABS INNER */
  .inner-tabs { display: flex; gap: 0; border-bottom: 2px solid var(--border); margin-bottom: 20px; overflow-x: auto; }
  .inner-tab { padding: 10px 20px; cursor: pointer; font-size: 13px; font-weight: 600; color: var(--muted); border-bottom: 2px solid transparent; margin-bottom: -2px; white-space: nowrap; transition: all 0.15s; }
  .inner-tab:hover { color: var(--text); }
  .inner-tab.active { color: var(--info); border-bottom-color: var(--info); }

  /* KANBAN */
  .kanban { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; overflow-x: auto; }
  @media(max-width:900px) { .kanban { grid-template-columns: repeat(2,1fr); } }
  .kanban-col { background: #f7fafc; border-radius: var(--radius); padding: 12px; min-height: 300px; }
  .kanban-col-header { font-size: 12px; font-weight: 700; text-transform: uppercase; color: var(--muted); margin-bottom: 12px; display: flex; align-items: center; gap: 6px; }
  .kanban-card { background: #fff; border-radius: 8px; padding: 12px; margin-bottom: 10px; box-shadow: 0 1px 4px rgba(0,0,0,0.07); border: 1px solid var(--border); font-size: 13px; cursor: pointer; transition: box-shadow 0.2s; }
  .kanban-card:hover { box-shadow: 0 4px 12px rgba(0,0,0,0.12); }
  .kanban-card .kc-id { font-size: 10px; color: var(--muted); margin-bottom: 4px; }
  .kanban-card .kc-title { font-weight: 600; margin-bottom: 8px; }
  .kanban-card .kc-footer { display: flex; align-items: center; justify-content: space-between; }

  /* ASSET TABLE */
  .asset-icon { font-size: 18px; }

  /* HEALTH WIDGET */
  .health-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(140px, 1fr)); gap: 12px; }
  .health-item { background: #f0fff4; border: 1px solid #c6f6d5; border-radius: 8px; padding: 14px; text-align: center; }
  .health-item.warn { background: #fffbeb; border-color: #fbd38d; }
  .health-item.crit { background: #fff5f5; border-color: #fed7d7; }
  .health-value { font-size: 22px; font-weight: 700; margin-bottom: 4px; }
  .health-label { font-size: 11px; color: var(--muted); font-weight: 600; }

  /* TOOLTIP */
  [data-tooltip] { position: relative; cursor: pointer; }
  [data-tooltip]::after { content: attr(data-tooltip); position: absolute; bottom: 125%; left: 50%; transform: translateX(-50%); background: #1a202c; color: #fff; padding: 5px 10px; border-radius: 5px; font-size: 11px; white-space: nowrap; pointer-events: none; opacity: 0; transition: opacity 0.2s; z-index: 99; }
  [data-tooltip]:hover::after { opacity: 1; }

  /* SCROLLBAR */
  ::-webkit-scrollbar { width: 6px; height: 6px; }
  ::-webkit-scrollbar-track { background: #f1f1f1; }
  ::-webkit-scrollbar-thumb { background: #cbd5e0; border-radius: 3px; }

  /* RESPONSIVE */
  .btn-danger-sm { background:#fff5f5;color:#e53e3e;border:1px solid #fed7d7;padding:5px 10px;font-size:11px;border-radius:6px;cursor:pointer;font-weight:700;transition:all 0.15s; }
  .btn-danger-sm:hover { background:#e53e3e;color:#fff;border-color:#e53e3e; }
  .row-deleting { animation: fadeOut 0.35s forwards; }
  @keyframes fadeOut { to { opacity:0; transform:translateX(30px); } }
  .row-new { animation: fadeIn 0.4s ease; }
  @keyframes fadeIn { from { opacity:0; background:#ebf8ff; } to { opacity:1; } }
  .hamburger { display: none; background: none; border: none; color: #fff; font-size: 22px; cursor: pointer; padding: 4px 8px; line-height: 1; margin-right: 8px; }
  .sidebar-overlay { display: none; position: fixed; inset: 0; background: rgba(0,0,0,0.45); z-index: 199; }
  .sidebar-overlay.open { display: block; }
  @media(max-width:768px) {
    .hamburger { display: block; }
    .stats-grid { grid-template-columns: 1fr 1fr; }
    .sidebar { position: fixed; left: -240px; top: 0; height: 100vh; z-index: 200; transition: left 0.28s ease; overflow-y: auto; padding-top: 16px; }
    .sidebar.mobile-open { left: 0; box-shadow: 4px 0 24px rgba(0,0,0,0.18); }
  }
</style>
</head>
<body>

<!-- SIDEBAR OVERLAY (mobile) -->
<div class="sidebar-overlay" id="sidebar-overlay" onclick="closeMobileSidebar()"></div>

<!-- TOP NAV -->
<nav class="top-nav">
  <button class="hamburger" onclick="toggleMobileSidebar()" aria-label="Menu">☰</button>
  <div class="brand">🛠 <span>UnifiedITSM</span></div>
  <div class="top-nav-right">
    <span class="nav-icon" style="position:relative" data-tooltip="Notifications">🔔<span class="notif-dot"></span></span>
    <span class="nav-icon" data-tooltip="Settings">⚙️</span>
    <div class="avatar">AD</div>
  </div>
</nav>

<!-- PLATFORM TABS -->
<div class="platform-tabs">
  <div class="platform-tab active-freshdesk" onclick="switchPlatform('freshdesk')">
    <span class="dot" style="background:#1f73b7"></span> Freshdesk
  </div>
  <div class="platform-tab" onclick="switchPlatform('zoho')">
    <span class="dot" style="background:#e42527"></span> Zoho Desk
  </div>
  <div class="platform-tab" onclick="switchPlatform('manage')">
    <span class="dot" style="background:#e65c00"></span> ManageEngine
  </div>
  <div class="platform-tab" onclick="switchPlatform('bmc')">
    <span class="dot" style="background:#6b2fa0"></span> BMC Remedy
  </div>
</div>

<!-- MAIN -->
<div class="main-layout">

  <!-- SIDEBAR -->
  <aside class="sidebar" id="sidebar">
    <!-- Freshdesk Sidebar -->
    <div id="sidebar-freshdesk">
      <div class="sidebar-section">
        <div class="sidebar-label">Main</div>
        <div class="sidebar-item active-freshdesk" data-view="fd-dashboard" onclick="fdNav(this,'fd-dashboard')"><span class="icon">📊</span>Dashboard</div>
        <div class="sidebar-item" data-view="fd-tickets" onclick="fdNav(this,'fd-tickets')"><span class="icon">🎫</span>Tickets<span class="sidebar-badge">14</span></div>
        <div class="sidebar-item" data-view="fd-catalog" onclick="fdNav(this,'fd-catalog')"><span class="icon">🛒</span>Service Catalog</div>
        <div class="sidebar-item" data-view="fd-knowledge" onclick="fdNav(this,'fd-knowledge')"><span class="icon">📚</span>Knowledge Base</div>
      </div>
      <div class="sidebar-section">
        <div class="sidebar-label">IT Management</div>
        <div class="sidebar-item" data-view="fd-assets-cmdb" onclick="fdNav(this,'fd-assets-cmdb')"><span class="icon">🗄️</span>Assets / CMDB</div>
        <div class="sidebar-item" data-view="fd-changes" onclick="fdNav(this,'fd-changes')"><span class="icon">🔄</span>Change Management</div>
        <div class="sidebar-item" data-view="fd-automations" onclick="fdNav(this,'fd-automations')"><span class="icon">🤖</span>Automation Rules</div>
        <div class="sidebar-item" data-view="fd-reports" onclick="fdNav(this,'fd-reports')"><span class="icon">📈</span>Reports & Analytics</div>
      </div>
      <div class="sidebar-section">
        <div class="sidebar-label">Account</div>
        <div class="sidebar-item" data-view="fd-contacts" onclick="fdNav(this,'fd-contacts')"><span class="icon">👥</span>Contacts</div>
        <div class="sidebar-item" data-view="fd-companies" onclick="fdNav(this,'fd-companies')"><span class="icon">🏢</span>Companies</div>
        <div class="sidebar-item" data-view="fd-settings" onclick="fdNav(this,'fd-settings')"><span class="icon">⚙️</span>Settings</div>
      </div>
    </div>
    <!-- Zoho Sidebar -->
    <div id="sidebar-zoho" style="display:none">
      <div class="sidebar-section">
        <div class="sidebar-label">Main</div>
        <div class="sidebar-item active-zoho" onclick="zohoNav(this,'z-home')"><span class="icon">🏠</span>Dashboard</div>
        <div class="sidebar-item" onclick="zohoNav(this,'z-tickets')"><span class="icon">🎫</span>Tickets<span class="sidebar-badge">9</span></div>
        <div class="sidebar-item" onclick="zohoNav(this,'z-catalog')"><span class="icon">🛒</span>Service Catalog</div>
        <div class="sidebar-item" onclick="zohoNav(this,'z-knowledge')"><span class="icon">📚</span>Knowledge Base</div>
      </div>
      <div class="sidebar-section">
        <div class="sidebar-label">IT Management</div>
        <div class="sidebar-item" onclick="zohoNav(this,'z-assets-cmdb')"><span class="icon">🗄️</span>Assets / CMDB</div>
        <div class="sidebar-item" onclick="zohoNav(this,'z-changes')"><span class="icon">🔄</span>Change Management</div>
        <div class="sidebar-item" onclick="zohoNav(this,'z-automations')"><span class="icon">🤖</span>Automation Rules</div>
        <div class="sidebar-item" onclick="zohoNav(this,'z-analytics')"><span class="icon">📈</span>Reports & Analytics</div>
      </div>
      <div class="sidebar-section">
        <div class="sidebar-label">Account</div>
        <div class="sidebar-item" onclick="zohoNav(this,'z-customers')"><span class="icon">👤</span>Customers</div>
        <div class="sidebar-item" onclick="zohoNav(this,'z-livechat')"><span class="icon">💬</span>Live Chat</div>
        <div class="sidebar-item" onclick="zohoNav(this,'z-agreements')"><span class="icon">🤝</span>Agreements</div>
        <div class="sidebar-item" onclick="zohoNav(this,'z-search')"><span class="icon">🔎</span>Search</div>
        <div class="sidebar-item" onclick="zohoNav(this,'z-setup')"><span class="icon">⚙️</span>Setup</div>
      </div>
    </div>
    <!-- ManageEngine Sidebar -->
    <div id="sidebar-manage" style="display:none">
      <div class="sidebar-section">
        <div class="sidebar-label">Service Desk</div>
        <div class="sidebar-item active-manage" onclick="meNav(this,'me-dashboard')"><span class="icon">📊</span>Dashboard</div>
        <div class="sidebar-item" onclick="meNav(this,'me-incidents')"><span class="icon">🔔</span>Incident Management<span class="sidebar-badge">7</span></div>
        <div class="sidebar-item" onclick="meNav(this,'me-problems')"><span class="icon">⚠️</span>Problem Management</div>
        <div class="sidebar-item" onclick="meNav(this,'me-changes')"><span class="icon">🔄</span>Change Management</div>
        <div class="sidebar-item" onclick="meNav(this,'me-requests')"><span class="icon">📋</span>Service Requests</div>
      </div>
      <div class="sidebar-section">
        <div class="sidebar-label">Assets & Operations</div>
        <div class="sidebar-item" onclick="meNav(this,'me-assets')"><span class="icon">💻</span>Asset Management</div>
        <div class="sidebar-item" onclick="meNav(this,'me-cmdb')"><span class="icon">🗺</span>CMDB</div>
        <div class="sidebar-item" onclick="meNav(this,'me-sla')"><span class="icon">🔐</span>SLA Management</div>
        <div class="sidebar-item" onclick="meNav(this,'me-reports')"><span class="icon">📈</span>Reports</div>
      </div>
    </div>
    <!-- BMC Sidebar -->
    <div id="sidebar-bmc" style="display:none">
      <div class="sidebar-section">
        <div class="sidebar-label">ITSM</div>
        <div class="sidebar-item active-bmc" onclick="bmcNav(this,'bmc-workspace')"><span class="icon">🏠</span>Workspace</div>
        <div class="sidebar-item" onclick="bmcNav(this,'bmc-incidents')"><span class="icon">🚨</span>Incident Management<span class="sidebar-badge">5</span></div>
        <div class="sidebar-item" onclick="bmcNav(this,'bmc-problems')"><span class="icon">⚙️</span>Problem Management</div>
        <div class="sidebar-item" onclick="bmcNav(this,'bmc-changes')"><span class="icon">🔄</span>Change Management</div>
        <div class="sidebar-item" onclick="bmcNav(this,'bmc-assets')"><span class="icon">📦</span>Asset Management</div>
      </div>
      <div class="sidebar-section">
        <div class="sidebar-label">Operations</div>
        <div class="sidebar-item" onclick="bmcNav(this,'bmc-sla')"><span class="icon">🔐</span>SLA Management</div>
        <div class="sidebar-item" onclick="bmcNav(this,'bmc-reports')"><span class="icon">📊</span>Reports & Analytics</div>
        <div class="sidebar-item" onclick="bmcNav(this,'bmc-admin')"><span class="icon">⚙️</span>Administration</div>
      </div>
    </div>
  </aside>

  <!-- CONTENT -->
  <main class="content">

    <!-- ===================== FRESHDESK ===================== -->
    <div class="platform-panel active" id="panel-freshdesk">
    <div id="fd-dashboard" class="fd-view">
      <div class="page-header">
        <div>
          <h1>Freshdesk — Support Dashboard</h1>
          <p>Customer support & ticketing management</p>
        </div>
        <div class="header-actions">
          <button class="btn btn-secondary btn-sm" onclick="exportCSV(this)">⬇ Export</button>
          <button class="btn btn-primary-fd" onclick="openModal('fd-modal')">+ New Ticket</button>
        </div>
      </div>

      <!-- Stats -->
      <div class="stats-grid">
        <div class="stat-card">
          <div class="stat-icon">🎫</div>
          <div class="stat-label">Open Tickets</div>
          <div class="stat-value">142</div>
          <div class="stat-sub"><span class="stat-down">▲ 12</span> since yesterday</div>
        </div>
        <div class="stat-card">
          <div class="stat-icon">✅</div>
          <div class="stat-label">Resolved Today</div>
          <div class="stat-value">38</div>
          <div class="stat-sub"><span class="stat-up">▲ 5</span> from average</div>
        </div>
        <div class="stat-card">
          <div class="stat-icon">⏱</div>
          <div class="stat-label">Avg Response</div>
          <div class="stat-value">2.4h</div>
          <div class="stat-sub"><span class="stat-up">▼ 0.3h</span> improvement</div>
        </div>
        <div class="stat-card">
          <div class="stat-icon">😊</div>
          <div class="stat-label">CSAT Score</div>
          <div class="stat-value">92%</div>
          <div class="stat-sub"><span class="stat-up">▲ 2%</span> this week</div>
        </div>
        <div class="stat-card">
          <div class="stat-icon">🔥</div>
          <div class="stat-label">Overdue</div>
          <div class="stat-value">7</div>
          <div class="stat-sub"><span class="stat-down">Needs attention</span></div>
        </div>
      </div>

      <div class="grid-2">
        <!-- Ticket Chart -->
        <div class="card">
          <div class="card-header"><h3>📈 Tickets This Week</h3><span style="font-size:12px;color:var(--muted)">Mon–Sun</span></div>
          <div class="card-body">
            <div class="chart-area">
              <div class="bar-col"><div class="bar" style="height:60%;background:#1f73b7;"></div><span class="bar-label">Mon</span></div>
              <div class="bar-col"><div class="bar" style="height:85%;background:#1f73b7;"></div><span class="bar-label">Tue</span></div>
              <div class="bar-col"><div class="bar" style="height:50%;background:#1f73b7;"></div><span class="bar-label">Wed</span></div>
              <div class="bar-col"><div class="bar" style="height:75%;background:#1f73b7;"></div><span class="bar-label">Thu</span></div>
              <div class="bar-col"><div class="bar" style="height:90%;background:#1f73b7;"></div><span class="bar-label">Fri</span></div>
              <div class="bar-col"><div class="bar" style="height:40%;background:#1f73b7;opacity:0.5"></div><span class="bar-label">Sat</span></div>
              <div class="bar-col"><div class="bar" style="height:30%;background:#1f73b7;opacity:0.5"></div><span class="bar-label">Sun</span></div>
            </div>
          </div>
        </div>
        <!-- Agent Performance -->
        <div class="card">
          <div class="card-header"><h3>👥 Agent Performance</h3></div>
          <div class="card-body">
            <div style="display:flex;flex-direction:column;gap:14px">
              <div>
                <div style="display:flex;justify-content:space-between;font-size:13px;margin-bottom:4px"><span>Sarah M.</span><strong>48 tickets</strong></div>
                <div class="progress-wrap"><div class="progress-bar" style="width:90%;background:#1f73b7"></div></div>
              </div>
              <div>
                <div style="display:flex;justify-content:space-between;font-size:13px;margin-bottom:4px"><span>James K.</span><strong>37 tickets</strong></div>
                <div class="progress-wrap"><div class="progress-bar" style="width:70%;background:#1f73b7"></div></div>
              </div>
              <div>
                <div style="display:flex;justify-content:space-between;font-size:13px;margin-bottom:4px"><span>Priya L.</span><strong>29 tickets</strong></div>
                <div class="progress-wrap"><div class="progress-bar" style="width:55%;background:#1f73b7"></div></div>
              </div>
              <div>
                <div style="display:flex;justify-content:space-between;font-size:13px;margin-bottom:4px"><span>Tom W.</span><strong>21 tickets</strong></div>
                <div class="progress-wrap"><div class="progress-bar" style="width:40%;background:#1f73b7"></div></div>
              </div>
            </div>
          </div>
        </div>
      </div>

      <!-- Ticket Table -->
      <div class="card">
        <div class="card-header">
          <h3>🎫 Recent Tickets</h3>
          <button class="btn btn-secondary btn-sm" onclick="viewAllTickets()">View All</button>
        </div>
        <div class="card-body" style="padding:0">
          <div class="search-bar" style="padding:16px 20px 0">
            <input class="search-input" type="search" placeholder="Search tickets…" oninput="filterTable('fd-table',this.value)">
            <select class="filter-select" onchange="filterBySelect('fd-table',this.value,4)"><option value="">All Status</option><option>Open</option><option>In Progress</option><option>Resolved</option></select>
            <select class="filter-select" onchange="filterBySelect('fd-table',this.value,3)"><option value="">All Priority</option><option>Critical</option><option>High</option><option>Medium</option><option>Low</option></select>
          </div>
          <div class="table-wrap">
            <table id="fd-table">
              <thead><tr><th>#</th><th>Subject</th><th>Requester</th><th>Priority</th><th>Status</th><th>Agent</th><th>Created</th><th>Actions</th></tr></thead>
              <tbody>
                <tr><td>#1042</td><td>Cannot login to portal</td><td>Alice Cooper</td><td><span class="p-dot p-critical"></span>Critical</td><td><span class="badge badge-open">Open</span></td><td>Sarah M.</td><td>Today 9:12 AM</td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1041</td><td>Email notifications not sending</td><td>Bob Hanks</td><td><span class="p-dot p-high"></span>High</td><td><span class="badge badge-inprogress">In Progress</span></td><td>James K.</td><td>Today 8:45 AM</td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1040</td><td>Billing discrepancy issue</td><td>Carol Smith</td><td><span class="p-dot p-medium"></span>Medium</td><td><span class="badge badge-inprogress">In Progress</span></td><td>Priya L.</td><td>Today 8:02 AM</td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1039</td><td>Feature request: dark mode</td><td>David Chen</td><td><span class="p-dot p-low"></span>Low</td><td><span class="badge badge-resolved">Resolved</span></td><td>Tom W.</td><td>Yesterday</td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1038</td><td>App crashes on mobile device</td><td>Eva Martinez</td><td><span class="p-dot p-high"></span>High</td><td><span class="badge badge-open">Open</span></td><td>Sarah M.</td><td>Yesterday</td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1037</td><td>Password reset not working</td><td>Frank Lee</td><td><span class="p-dot p-medium"></span>Medium</td><td><span class="badge badge-resolved">Resolved</span></td><td>James K.</td><td>Mar 14</td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1036</td><td>Slow loading dashboard page</td><td>Grace Kim</td><td><span class="p-dot p-low"></span>Low</td><td><span class="badge badge-closed">Closed</span></td><td>Tom W.</td><td>Mar 13</td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
              </tbody>
            </table>
          </div>
        </div>
      </div>
    </div><!-- /fd-dashboard -->

    <!-- FD: TICKETS -->
    <div id="fd-tickets" class="fd-view" style="display:none">
      <div class="page-header">
        <div><h1>🎫 Tickets</h1><p>All support tickets — filter, search, and manage</p></div>
        <div class="header-actions">
          <button class="btn btn-secondary btn-sm" onclick="exportCSV(this)">⬇ Export</button>
          <button class="btn btn-primary-fd" onclick="openModal('fd-modal')">+ New Ticket</button>
        </div>
      </div>
      <div class="search-bar">
        <input class="search-input" type="search" placeholder="Search tickets…" oninput="filterTable('fd-tickets-table',this.value)">
        <select class="filter-select" onchange="filterBySelect('fd-tickets-table',this.value,4)"><option value="">All Status</option><option>Open</option><option>In Progress</option><option>Resolved</option><option>Closed</option></select>
        <select class="filter-select" onchange="filterBySelect('fd-tickets-table',this.value,3)"><option value="">All Priority</option><option>Critical</option><option>High</option><option>Medium</option><option>Low</option></select>
        <select class="filter-select" onchange="showToast('🔍 Filter applied!')"><option>All Agents</option><option>Sarah M.</option><option>James K.</option><option>Priya L.</option><option>Tom W.</option></select>
      </div>
      <div class="card">
        <div class="card-body" style="padding:0">
          <div class="table-wrap">
            <table id="fd-tickets-table">
              <thead><tr><th>#</th><th>Subject</th><th>Requester</th><th>Priority</th><th>Status</th><th>Agent</th><th>Group</th><th>Created</th><th>Due</th><th>Actions</th></tr></thead>
              <tbody>
                <tr><td>#1042</td><td>Cannot login to portal</td><td>Alice Cooper</td><td><span class="p-dot p-critical"></span>Critical</td><td><span class="badge badge-open">Open</span></td><td>Sarah M.</td><td>Tech Support</td><td>Today 9:12 AM</td><td style="color:var(--danger)">Overdue</td><td><button class="btn btn-primary-fd btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1041</td><td>Email notifications not sending</td><td>Bob Hanks</td><td><span class="p-dot p-high"></span>High</td><td><span class="badge badge-inprogress">In Progress</span></td><td>James K.</td><td>Tech Support</td><td>Today 8:45 AM</td><td>Today 5:00 PM</td><td><button class="btn btn-primary-fd btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1040</td><td>Billing discrepancy issue</td><td>Carol Smith</td><td><span class="p-dot p-medium"></span>Medium</td><td><span class="badge badge-inprogress">In Progress</span></td><td>Priya L.</td><td>Billing</td><td>Today 8:02 AM</td><td>Mar 17</td><td><button class="btn btn-primary-fd btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1039</td><td>Feature request: dark mode</td><td>David Chen</td><td><span class="p-dot p-low"></span>Low</td><td><span class="badge badge-resolved">Resolved</span></td><td>Tom W.</td><td>Product</td><td>Yesterday</td><td>—</td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1038</td><td>App crashes on mobile device</td><td>Eva Martinez</td><td><span class="p-dot p-high"></span>High</td><td><span class="badge badge-open">Open</span></td><td>Sarah M.</td><td>Tech Support</td><td>Yesterday</td><td>Today 6:00 PM</td><td><button class="btn btn-primary-fd btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1037</td><td>Password reset not working</td><td>Frank Lee</td><td><span class="p-dot p-medium"></span>Medium</td><td><span class="badge badge-resolved">Resolved</span></td><td>James K.</td><td>Tech Support</td><td>Mar 14</td><td>—</td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1036</td><td>Slow loading dashboard page</td><td>Grace Kim</td><td><span class="p-dot p-low"></span>Low</td><td><span class="badge badge-closed">Closed</span></td><td>Tom W.</td><td>Tech Support</td><td>Mar 13</td><td>—</td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1035</td><td>Data export returns empty CSV</td><td>Henry Park</td><td><span class="p-dot p-high"></span>High</td><td><span class="badge badge-open">Open</span></td><td>Priya L.</td><td>Tech Support</td><td>Mar 13</td><td>Mar 16</td><td><button class="btn btn-primary-fd btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1034</td><td>SSO configuration help</td><td>Iris Wong</td><td><span class="p-dot p-medium"></span>Medium</td><td><span class="badge badge-inprogress">In Progress</span></td><td>Sarah M.</td><td>Enterprise</td><td>Mar 12</td><td>Mar 17</td><td><button class="btn btn-primary-fd btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>#1033</td><td>Widget not loading on website</td><td>Jake Turner</td><td><span class="p-dot p-low"></span>Low</td><td><span class="badge badge-closed">Closed</span></td><td>Tom W.</td><td>Tech Support</td><td>Mar 11</td><td>—</td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
              </tbody>
            </table>
          </div>
        </div>
      </div>
    </div><!-- /fd-tickets -->

    <!-- FD: CONTACTS -->
    <div id="fd-contacts" class="fd-view" style="display:none">
      <div class="page-header">
        <div><h1>👥 Contacts</h1><p>Manage customer contacts and their ticket history</p></div>
        <div class="header-actions">
          <button class="btn btn-secondary btn-sm" onclick="openImportModal()">⬇ Import CSV</button>
          <button class="btn btn-primary-fd" onclick="showToast('✅ Add Contact form opened!')">+ Add Contact</button>
        </div>
      </div>
      <div class="search-bar">
        <input class="search-input" type="search" placeholder="Search contacts…" oninput="filterTable('fd-contacts-table',this.value)">
        <select class="filter-select" onchange="filterBySelect('fd-contacts-table',this.value,3)"><option value="">All Companies</option><option>Acme Corp</option><option>TechStart</option><option>Globex</option></select>
      </div>
      <div class="card">
        <div class="card-body" style="padding:0">
          <div class="table-wrap">
            <table id="fd-contacts-table">
              <thead><tr><th>Name</th><th>Email</th><th>Phone</th><th>Company</th><th>Open Tickets</th><th>Last Contact</th><th>Actions</th></tr></thead>
              <tbody>
                <tr><td><div style="display:flex;align-items:center;gap:8px"><div class="av" style="background:#4299e1">AC</div>Alice Cooper</div></td><td>alice@acmecorp.com</td><td>+1 555-0101</td><td>Acme Corp</td><td><span class="badge badge-open">3</span></td><td>Today</td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td><div style="display:flex;align-items:center;gap:8px"><div class="av" style="background:#48bb78">BH</div>Bob Hanks</div></td><td>bob.h@techstart.io</td><td>+1 555-0202</td><td>TechStart</td><td><span class="badge badge-open">1</span></td><td>Today</td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td><div style="display:flex;align-items:center;gap:8px"><div class="av" style="background:#ed64a6">CS</div>Carol Smith</div></td><td>carol.s@globex.com</td><td>+1 555-0303</td><td>Globex</td><td><span class="badge badge-open">2</span></td><td>Today</td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td><div style="display:flex;align-items:center;gap:8px"><div class="av" style="background:#f6ad55">DC</div>David Chen</div></td><td>david.c@acmecorp.com</td><td>+1 555-0404</td><td>Acme Corp</td><td><span class="badge badge-resolved">0</span></td><td>Yesterday</td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td><div style="display:flex;align-items:center;gap:8px"><div class="av" style="background:#9f7aea">EM</div>Eva Martinez</div></td><td>eva.m@techstart.io</td><td>+1 555-0505</td><td>TechStart</td><td><span class="badge badge-open">1</span></td><td>Yesterday</td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td><div style="display:flex;align-items:center;gap:8px"><div class="av" style="background:#68d391">FL</div>Frank Lee</div></td><td>frank.l@globex.com</td><td>+1 555-0606</td><td>Globex</td><td><span class="badge badge-resolved">0</span></td><td>Mar 14</td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td><div style="display:flex;align-items:center;gap:8px"><div class="av" style="background:#fc8181">GK</div>Grace Kim</div></td><td>grace.k@acmecorp.com</td><td>+1 555-0707</td><td>Acme Corp</td><td><span class="badge badge-resolved">0</span></td><td>Mar 13</td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
              </tbody>
            </table>
          </div>
        </div>
      </div>
    </div><!-- /fd-contacts -->

    <!-- FD: COMPANIES -->
    <div id="fd-companies" class="fd-view" style="display:none">
      <div class="page-header">
        <div><h1>🏢 Companies</h1><p>Company accounts and their support activity</p></div>
        <div class="header-actions">
          <button class="btn btn-primary-fd" onclick="showToast('✅ Add Company form opened!')">+ Add Company</button>
        </div>
      </div>
      <div class="stats-grid">
        <div class="stat-card"><div class="stat-icon">🏢</div><div class="stat-label">Total Companies</div><div class="stat-value">34</div></div>
        <div class="stat-card"><div class="stat-icon">👥</div><div class="stat-label">Total Contacts</div><div class="stat-value">218</div></div>
        <div class="stat-card"><div class="stat-icon">🎫</div><div class="stat-label">Active Tickets</div><div class="stat-value">57</div></div>
        <div class="stat-card"><div class="stat-icon">💼</div><div class="stat-label">Enterprise Plans</div><div class="stat-value">8</div></div>
      </div>
      <div class="card">
        <div class="card-body" style="padding:0">
          <div class="table-wrap">
            <table>
              <thead><tr><th>Company</th><th>Domain</th><th>Plan</th><th>Contacts</th><th>Open Tickets</th><th>Health Score</th><th>Actions</th></tr></thead>
              <tbody>
                <tr><td><strong>Acme Corp</strong></td><td>acmecorp.com</td><td><span class="badge badge-new">Enterprise</span></td><td>42</td><td>5</td><td><span style="color:var(--success);font-weight:700">95%</span></td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td><strong>TechStart Inc</strong></td><td>techstart.io</td><td><span class="badge badge-inprogress">Pro</span></td><td>18</td><td>3</td><td><span style="color:var(--warning);font-weight:700">78%</span></td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td><strong>Globex Corp</strong></td><td>globex.com</td><td><span class="badge badge-new">Enterprise</span></td><td>56</td><td>8</td><td><span style="color:var(--success);font-weight:700">88%</span></td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td><strong>Initech LLC</strong></td><td>initech.com</td><td><span class="badge badge-resolved">Starter</span></td><td>9</td><td>1</td><td><span style="color:var(--success);font-weight:700">92%</span></td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td><strong>Umbrella Ltd</strong></td><td>umbrella.io</td><td><span class="badge badge-inprogress">Pro</span></td><td>31</td><td>6</td><td><span style="color:var(--danger);font-weight:700">62%</span></td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
              </tbody>
            </table>
          </div>
        </div>
      </div>
    </div><!-- /fd-companies -->

    <!-- FD: KNOWLEDGE BASE -->
    <div id="fd-knowledge" class="fd-view" style="display:none">
      <div class="page-header">
        <div><h1>📚 Knowledge Base</h1><p>Self-service articles, FAQs and how-to guides</p></div>
        <div class="header-actions">
          <button class="btn btn-secondary btn-sm" onclick="showToast('✅ Categories panel opened!')">📂 Categories</button>
          <button class="btn btn-primary-fd" onclick="showToast('✅ New article editor opened!')">+ New Article</button>
        </div>
      </div>
      <div class="stats-grid">
        <div class="stat-card"><div class="stat-icon">📄</div><div class="stat-label">Total Articles</div><div class="stat-value">186</div></div>
        <div class="stat-card"><div class="stat-icon">👁</div><div class="stat-label">Views This Month</div><div class="stat-value">12.4k</div></div>
        <div class="stat-card"><div class="stat-icon">👍</div><div class="stat-label">Helpful Votes</div><div class="stat-value">94%</div></div>
        <div class="stat-card"><div class="stat-icon">🔍</div><div class="stat-label">Search Deflection</div><div class="stat-value">34%</div></div>
      </div>
      <div class="card">
        <div class="card-header"><h3>📂 All Articles</h3></div>
        <div class="card-body" style="padding:0">
          <div class="table-wrap">
            <table>
              <thead><tr><th>Title</th><th>Category</th><th>Status</th><th>Views</th><th>Helpful</th><th>Last Updated</th><th>Actions</th></tr></thead>
              <tbody>
                <tr><td>How to reset your password</td><td>Account</td><td><span class="badge badge-resolved">Published</span></td><td>2,341</td><td>98%</td><td>Mar 10</td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td>Getting started with Freshdesk</td><td>Onboarding</td><td><span class="badge badge-resolved">Published</span></td><td>1,875</td><td>95%</td><td>Mar 8</td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td>How to set up email forwarding</td><td>Email</td><td><span class="badge badge-resolved">Published</span></td><td>1,204</td><td>91%</td><td>Mar 5</td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td>Understanding SLA policies</td><td>SLA</td><td><span class="badge badge-resolved">Published</span></td><td>987</td><td>89%</td><td>Feb 28</td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td>Configuring automation rules</td><td>Automation</td><td><span class="badge badge-inprogress">Draft</span></td><td>—</td><td>—</td><td>Today</td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td>Mobile app troubleshooting guide</td><td>Mobile</td><td><span class="badge badge-resolved">Published</span></td><td>743</td><td>86%</td><td>Feb 20</td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
              </tbody>
            </table>
          </div>
        </div>
      </div>
    </div><!-- /fd-knowledge -->

    <!-- FD: AUTOMATIONS -->
    <div id="fd-automations" class="fd-view" style="display:none">
      <div class="page-header">
        <div><h1>🤖 Automations</h1><p>Configure rules to automate repetitive support tasks</p></div>
        <div class="header-actions">
          <button class="btn btn-primary-fd" onclick="showToast('✅ New automation rule opened!')">+ New Rule</button>
        </div>
      </div>
      <div class="stats-grid">
        <div class="stat-card"><div class="stat-icon">⚙️</div><div class="stat-label">Active Rules</div><div class="stat-value">12</div></div>
        <div class="stat-card"><div class="stat-icon">▶️</div><div class="stat-label">Triggers Today</div><div class="stat-value">348</div></div>
        <div class="stat-card"><div class="stat-icon">⏱</div><div class="stat-label">Time Saved</div><div class="stat-value">4.2h</div></div>
        <div class="stat-card"><div class="stat-icon">❌</div><div class="stat-label">Failed Rules</div><div class="stat-value">0</div></div>
      </div>
      <div class="card">
        <div class="card-header"><h3>⚙️ Automation Rules</h3></div>
        <div class="card-body" style="padding:0">
          <div class="table-wrap">
            <table>
              <thead><tr><th>Rule Name</th><th>Trigger</th><th>Condition</th><th>Action</th><th>Runs Today</th><th>Status</th><th>Actions</th></tr></thead>
              <tbody>
                <tr><td><strong>Auto-assign Tech Tickets</strong></td><td>Ticket Created</td><td>Type = Technical</td><td>Assign to Tech Group</td><td>47</td><td><span class="badge badge-resolved">Active</span></td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td><strong>Priority Escalation</strong></td><td>SLA Breach Warning</td><td>Priority = High</td><td>Notify Manager</td><td>8</td><td><span class="badge badge-resolved">Active</span></td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td><strong>Auto-close Resolved</strong></td><td>After 48h resolved</td><td>Status = Resolved</td><td>Set Status → Closed</td><td>12</td><td><span class="badge badge-resolved">Active</span></td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td><strong>Welcome Email</strong></td><td>New Contact Created</td><td>All contacts</td><td>Send welcome email</td><td>5</td><td><span class="badge badge-resolved">Active</span></td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td><strong>Billing Tag Rule</strong></td><td>Ticket Created</td><td>Subject contains "billing"</td><td>Add tag + Assign Billing</td><td>11</td><td><span class="badge badge-resolved">Active</span></td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
                <tr><td><strong>Weekend Auto-reply</strong></td><td>Ticket Created</td><td>Day = Sat or Sun</td><td>Send out-of-office reply</td><td>0</td><td><span class="badge badge-closed">Inactive</span></td><td><button class="btn btn-secondary btn-sm" onclick="editRow(this)">Edit</button></td></tr>
              </tbody>
            </table>
          </div>
        </div>
      </div>
    </div><!-- /fd-automations -->

    <!-- FD: REPORTS -->
    <div id="fd-reports" class="fd-view" style="display:none">
      <div class="page-header">
        <div><h1>📈 Reports</h1><p>Analytics and performance metrics</p></div>
        <div class="header-actions">
          <select class="filter-select" onchange="showToast('🔍 Filter applied!')"><option>Last 7 Days</option><option>Last 30 Days</option><option>Last Quarter</option><option>Custom</option></select>
          <button class="btn btn-secondary btn-sm" onclick="downloadReport(this)">⬇ Download PDF</button>
        </div>
      </div>
      <div class="stats-grid">
        <div class="stat-card"><div class="stat-icon">🎫</div><div class="stat-label">Total Tickets</div><div class="stat-value">634</div><div class="stat-sub"><span class="stat-up">▲ 8% vs last week</span></div></div>
        <div class="stat-card"><div class="stat-icon">✅</div><div class="stat-label">Resolution Rate</div><div class="stat-value">87%</div><div class="stat-sub"><span class="stat-up">▲ 2%</span></div></div>
        <div class="stat-card"><div class="stat-icon">⏱</div><div class="stat-label">Avg First Response</div><div class="stat-value">1.8h</div><div class="stat-sub"><span class="stat-up">▼ 0.4h improved</span></div></div>
        <div class="stat-card"><div class="stat-icon">😊</div><div class="stat-label">CSAT</div><div class="stat-value">92%</div></div>
      </div>
      <div class="grid-2">
        <div class="card">
          <div class="card-header"><h3>📊 Ticket Volume (7 Days)</h3></div>
          <div class="card-body">
            <div class="chart-area">
              <div class="bar-col"><div class="bar" style="height:65%;background:#1f73b7"></div><span class="bar-label">Mon</span></div>
              <div class="bar-col"><div class="bar" style="height:80%;background:#1f73b7"></div><span class="bar-label">Tue</span></div>
              <div class="bar-col"><div class="bar" style="height:55%;background:#1f73b7"></div><span class="bar-label">Wed</span></div>
              <div class="bar-col"><div class="bar" style="height:90%;background:#1f73b7"></div><span class="bar-label">Thu</span></div>
              <div class="bar-col"><div class="bar" style="height:70%;background:#1f73b7"></div><span class="bar-label">Fri</span></div>
              <div class="bar-col"><div class="bar" style="height:35%;background:#1f73b7;opacity:.5"></div><span class="bar-label">Sat</span></div>
              <div class="bar-col"><div class="bar" style="height:25%;background:#1f73b7;opacity:.5"></div><span class="bar-label">Sun</span></div>
            </div>
          </div>
        </div>
        <div class="card">
          <div class="card-header"><h3>👥 Agent Summary</h3></div>
          <div class="card-body" style="padding:0">
            <div class="table-wrap">
              <table>
                <thead><tr><th>Agent</th><th>Assigned</th><th>Resolved</th><th>Avg Time</th><th>CSAT</th></tr></thead>
                <tbody>
                  <tr><td>Sarah M.</td><td>48</td><td>44</td><td>1.9h</td><td>95%</td></tr>
                  <tr><td>James K.</td><td>37</td><td>33</td><td>2.2h</td><td>91%</td></tr>
                  <tr><td>Priya L.</td><td>29</td><td>26</td><td>2.5h</td><td>89%</td></tr>
                  <tr><td>Tom W.</td><td>21</td><td>20</td><td>3.1h</td><td>88%</td></tr>
                </tbody>
              </table>
            </div>
          </div>
        </div>
      </div>
    </div><!-- /fd-reports -->

    <!-- FD: SETTINGS -->
    <div id="fd-settings" class="fd-view" style="display:none">
      <div class="page-header">
        <div><h1>⚙️ Settings</h1><p>Configure your Freshdesk account preferences</p></div>
        <div class="header-actions"><button class="btn btn-primary-fd" onclick="showToast('✅ Settings saved!')">💾 Save Changes</button></div>
      </div>
      <div class="grid-2">
        <div class="card">
          <div class="card-header"><h3>🏢 Account Settings</h3></div>
          <div class="card-body">
            <div class="form-group"><label class="form-label">Helpdesk Name</label><input class="form-control" value="Acme Support Center"/></div>
            <div class="form-group"><label class="form-label">Support Email</label><input class="form-control" value="support@acmecorp.com"/></div>
            <div class="form-group"><label class="form-label">Time Zone</label><select class="form-control"><option>UTC-5 (Eastern)</option><option>UTC-8 (Pacific)</option><option>UTC+0 (GMT)</option></select></div>
            <div class="form-group"><label class="form-label">Language</label><select class="form-control"><option>English</option><option>Spanish</option><option>French</option></select></div>
          </div>
        </div>
        <div class="card">
          <div class="card-header"><h3>🔔 Notification Settings</h3></div>
          <div class="card-body">
            <div style="display:flex;flex-direction:column;gap:14px;font-size:14px">
              <label style="display:flex;justify-content:space-between;align-items:center">New ticket assigned to me <input type="checkbox" checked style="width:16px;height:16px;cursor:pointer"/></label>
              <label style="display:flex;justify-content:space-between;align-items:center">Ticket priority changed <input type="checkbox" checked style="width:16px;height:16px;cursor:pointer"/></label>
              <label style="display:flex;justify-content:space-between;align-items:center">Customer reply received <input type="checkbox" checked style="width:16px;height:16px;cursor:pointer"/></label>
              <label style="display:flex;justify-content:space-between;align-items:center">SLA breach warning <input type="checkbox" checked style="width:16px;height:16px;cursor:pointer"/></label>
              <label style="display:flex;justify-content:space-between;align-items:center">Daily ticket summary email <input type="checkbox" style="width:16px;height:16px;cursor:pointer"/></label>
              <label style="display:flex;justify-content:space-between;align-items:center">Agent performance report <input type="checkbox" style="width:16px;height:16px;cursor:pointer"/></label>
            </div>
          </div>
        </div>
        <div class="card">
          <div class="card-header"><h3>🎫 Ticket Settings</h3></div>
          <div class="card-body">
            <div class="form-group"><label class="form-label">Default Priority</label><select class="form-control"><option>Low</option><option selected>Medium</option><option>High</option></select></div>
            <div class="form-group"><label class="form-label">Auto-close after (days)</label><input class="form-control" type="number" value="7"/></div>
            <div class="form-group"><label class="form-label">Requester Satisfaction Survey</label><select class="form-control"><option selected>After Resolution</option><option>After Close</option><option>Disabled</option></select></div>
          </div>
        </div>
        <div class="card">
          <div class="card-header"><h3>🔐 Security</h3></div>
          <div class="card-body">
            <div class="form-group"><label class="form-label">Session Timeout (minutes)</label><input class="form-control" type="number" value="60"/></div>
            <div class="form-group"><label class="form-label">Two-Factor Authentication</label><select class="form-control"><option>Enabled — All Agents</option><option>Enabled — Admins Only</option><option>Disabled</option></select></div>
            <div class="form-group"><label class="form-label">IP Allowlist</label><input class="form-control" placeholder="e.g. 192.168.1.0/24"/></div>
          </div>
        </div>
      </div>
    </div><!-- /fd-settings -->

    <!-- FD: SERVICE CATALOG -->
    <div id="fd-catalog" class="fd-view" style="display:none">
      <div class="page-header">
        <div><h1>🛒 Service Catalog</h1><p>Browse and request IT and business services</p></div>
        <div class="header-actions">
          <input class="search-input" type="search" placeholder="Search services…" oninput="filterCatalog(this.value)" style="width:220px">
        </div>
      </div>
      <div class="stats-grid">
        <div class="stat-card"><div class="stat-icon">📦</div><div class="stat-label">Total Services</div><div class="stat-value">42</div></div>
        <div class="stat-card"><div class="stat-icon">🔥</div><div class="stat-label">Most Requested</div><div class="stat-value">Software Install</div></div>
        <div class="stat-card"><div class="stat-icon">⏱</div><div class="stat-label">Avg Fulfilment</div><div class="stat-value">2.3 days</div></div>
        <div class="stat-card"><div class="stat-icon">📋</div><div class="stat-label">Pending Requests</div><div class="stat-value">18</div></div>
      </div>
      <div class="grid-2" id="fd-catalog-grid">
        <div class="card" style="cursor:pointer" onclick="showToast('✅ Request submitted: New Employee Onboarding')">
          <div class="card-body"><div style="font-size:28px;margin-bottom:8px">👤</div><h3 style="margin-bottom:4px;font-size:15px">New Employee Onboarding</h3><p style="font-size:12px;color:var(--muted);margin-bottom:12px">Set up accounts, hardware and access for a new hire</p><div style="display:flex;justify-content:space-between;align-items:center"><span style="font-size:11px;background:#ebf4fd;color:var(--freshdesk);padding:3px 8px;border-radius:12px">HR</span><button class="btn btn-primary-fd btn-sm" onclick="showToast('✅ Request submitted!')">Request</button></div></div>
        </div>
        <div class="card" style="cursor:pointer" onclick="showToast('✅ Request submitted: Software Installation')">
          <div class="card-body"><div style="font-size:28px;margin-bottom:8px">💿</div><h3 style="margin-bottom:4px;font-size:15px">Software Installation</h3><p style="font-size:12px;color:var(--muted);margin-bottom:12px">Request installation of approved business software</p><div style="display:flex;justify-content:space-between;align-items:center"><span style="font-size:11px;background:#ebf4fd;color:var(--freshdesk);padding:3px 8px;border-radius:12px">IT</span><button class="btn btn-primary-fd btn-sm" onclick="showToast('✅ Request submitted!')">Request</button></div></div>
        </div>
        <div class="card" style="cursor:pointer" onclick="showToast('✅ Request submitted: VPN Access')">
          <div class="card-body"><div style="font-size:28px;margin-bottom:8px">🔐</div><h3 style="margin-bottom:4px;font-size:15px">VPN Access Request</h3><p style="font-size:12px;color:var(--muted);margin-bottom:12px">Request remote access via corporate VPN</p><div style="display:flex;justify-content:space-between;align-items:center"><span style="font-size:11px;background:#ebf4fd;color:var(--freshdesk);padding:3px 8px;border-radius:12px">Security</span><button class="btn btn-primary-fd btn-sm" onclick="showToast('✅ Request submitted!')">Request</button></div></div>
        </div>
        <div class="card" style="cursor:pointer" onclick="showToast('✅ Request submitted: Laptop Provisioning')">
          <div class="card-body"><div style="font-size:28px;margin-bottom:8px">💻</div><h3 style="margin-bottom:4px;font-size:15px">Laptop Provisioning</h3><p style="font-size:12px;color:var(--muted);margin-bottom:12px">Request a new or replacement laptop</p><div style="display:flex;justify-content:space-between;align-items:center"><span style="font-size:11px;background:#ebf4fd;color:var(--freshdesk);padding:3px 8px;border-radius:12px">Hardware</span><button class="btn btn-primary-fd btn-sm" onclick="showToast('✅ Request submitted!')">Request</button></div></div>
        </div>
        <div class="card" style="cursor:pointer" onclick="showToast('✅ Request submitted: Password Reset')">
          <div class="card-body"><div style="font-size:28px;margin-bottom:8px">🔑</div><h3 style="margin-bottom:4px;font-size:15px">Password Reset</h3><p style="font-size:12px;color:var(--muted);margin-bottom:12px">Reset account or application passwords</p><div style="display:flex;justify-content:space-between;align-items:center"><span style="font-size:11px;background:#ebf4fd;color:var(--freshdesk);padding:3px 8px;border-radius:12px">Account</span><button class="btn btn-primary-fd btn-sm" onclick="showToast('✅ Request submitted!')">Request</button></div></div>
        </div>
        <div class="card" style="cursor:pointer" onclick="showToast('✅ Request submitted: Email Distribution List')">
          <div class="card-body"><div style="font-size:28px;margin-bottom:8px">📧</div><h3 style="margin-bottom:4px;font-size:15px">Email Distribution List</h3><p style="font-size:12px;color:var(--muted);margin-bottom:12px">Create or modify an email distribution group</p><div style="display:flex;justify-content:space-between;align-items:center"><span style="font-size:11px;background:#ebf4fd;color:var(--freshdesk);padding:3px 8px;border-radius:12px">Email</span><button class="btn btn-primary-fd btn-sm" onclick="showToast('✅ Request submitted!')">Request</button></div></div>
        </div>
      </div>
    </div><!-- /fd-catalog -->

    <!-- FD: ASSETS / CMDB -->
    <div id="fd-assets-cmdb" class="fd-view" style="display:none">
      <div class="page-header">
        <div><h1>🗄️ Assets / CMDB</h1><p>Hardware, software and configuration item inventory</p></div>
        <div class="header-actions">
          <button class="btn btn-secondary btn-sm" onclick="exportCSV(this)">⬇ Export</button>
          <button class="btn btn-primary-fd" onclick="showToast('✅ New Asset form opened!')">+ Add Asset</button>
        </div>
      </div>
      <div class="stats-grid">
        <div class="stat-card"><div class="stat-icon">💻</div><div class="stat-label">Total Assets</div><div class="stat-value">634</div></div>
        <div class="stat-card"><div class="stat-icon">✅</div><div class="stat-label">Active</div><div class="stat-value">581</div></div>
        <div class="stat-card"><div class="stat-icon">⚠️</div><div class="stat-label">Needs Attention</div><div class="stat-value">31</div></div>
        <div class="stat-card"><div class="stat-icon">🔗</div><div class="stat-label">CI Relationships</div><div class="stat-value">1,402</div></div>
      </div>
      <div class="search-bar">
        <input class="search-input" type="search" placeholder="Search assets or CIs…" oninput="filterTable('fd-assets-table',this.value)">
        <select class="filter-select" onchange="filterBySelect('fd-assets-table',this.value,2)"><option value="">All Types</option><option>Laptop</option><option>Desktop</option><option>Server</option><option>Network</option><option>Software</option></select>
        <select class="filter-select" onchange="filterBySelect('fd-assets-table',this.value,7)"><option value="">All Status</option><option>Active</option><option>In Repair</option><option>Decommissioned</option></select>
      </div>
      <div class="card">
        <div class="card-body" style="padding:0">
          <div class="table-wrap">
            <table id="fd-assets-table">
              <thead><tr><th>Asset ID</th><th>Name</th><th>Type</th><th>Assigned To</th><th>Department</th><th>Purchase Date</th><th>Warranty</th><th>Status</th><th>Actions</th></tr></thead>
              <tbody>
                <tr><td>FD-A001</td><td>MacBook Pro 14"</td><td>💻 Laptop</td><td>Sarah M.</td><td>Engineering</td><td>Jan 2024</td><td>Jan 2027</td><td><span class="badge badge-resolved">Active</span></td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>FD-A002</td><td>Dell XPS 15</td><td>💻 Laptop</td><td>James K.</td><td>Support</td><td>Mar 2023</td><td>Mar 2026</td><td><span class="badge badge-resolved">Active</span></td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>FD-A003</td><td>HP LaserJet M404</td><td>🖨 Printer</td><td>Office</td><td>Shared</td><td>Jun 2022</td><td>Jun 2025</td><td><span class="badge badge-inprogress">In Repair</span></td><td><button class="btn btn-primary-fd btn-sm" onclick="editRow(this)">Fix</button></td></tr>
                <tr><td>FD-A004</td><td>Cisco Catalyst 2960</td><td>🌐 Network</td><td>IT Ops</td><td>Infrastructure</td><td>Aug 2021</td><td>Aug 2026</td><td><span class="badge badge-resolved">Active</span></td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>FD-A005</td><td>Dell PowerEdge R740</td><td>🔌 Server</td><td>IT Ops</td><td>Infrastructure</td><td>Sep 2022</td><td>Sep 2027</td><td><span class="badge badge-resolved">Active</span></td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>FD-A006</td><td>Adobe CC – Team License</td><td>📦 Software</td><td>Design Team</td><td>Design</td><td>Feb 2024</td><td>Feb 2025</td><td><span class="badge badge-inprogress">Renewal Due</span></td><td><button class="btn btn-primary-fd btn-sm" onclick="editRow(this)">Renew</button></td></tr>
                <tr><td>FD-A007</td><td>iPad Air 5th Gen</td><td>📱 Mobile</td><td>Unassigned</td><td>—</td><td>Nov 2023</td><td>Nov 2025</td><td><span class="badge badge-resolved">Active</span></td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
              </tbody>
            </table>
          </div>
        </div>
      </div>
    </div><!-- /fd-assets-cmdb -->

    <!-- FD: CHANGE MANAGEMENT -->
    <div id="fd-changes" class="fd-view" style="display:none">
      <div class="page-header">
        <div><h1>🔄 Change Management</h1><p>Track, review and approve planned changes to IT systems</p></div>
        <div class="header-actions">
          <button class="btn btn-primary-fd" onclick="showToast('✅ New Change Request form opened!')">+ New Change Request</button>
        </div>
      </div>
      <div class="stats-grid">
        <div class="stat-card"><div class="stat-icon">🔄</div><div class="stat-label">Open Requests</div><div class="stat-value">8</div></div>
        <div class="stat-card"><div class="stat-icon">⏳</div><div class="stat-label">Pending Approval</div><div class="stat-value">3</div></div>
        <div class="stat-card"><div class="stat-icon">✅</div><div class="stat-label">Approved This Week</div><div class="stat-value">5</div></div>
        <div class="stat-card"><div class="stat-icon">🚨</div><div class="stat-label">Emergency Changes</div><div class="stat-value">1</div></div>
      </div>
      <div class="card">
        <div class="card-body" style="padding:0">
          <div class="search-bar" style="padding:16px 20px 0">
            <input class="search-input" type="search" placeholder="Search change requests…" oninput="filterTable('fd-changes-table',this.value)">
            <select class="filter-select" onchange="filterBySelect('fd-changes-table',this.value,2)"><option value="">All Types</option><option>Standard</option><option>Normal</option><option>Emergency</option></select>
            <select class="filter-select" onchange="filterBySelect('fd-changes-table',this.value,7)"><option value="">All Status</option><option>Pending Approval</option><option>Approved</option><option>Rejected</option><option>Implemented</option></select>
          </div>
          <div class="table-wrap">
            <table id="fd-changes-table">
              <thead><tr><th>CR#</th><th>Title</th><th>Type</th><th>Risk</th><th>Requester</th><th>Approver</th><th>Scheduled</th><th>Status</th><th>Actions</th></tr></thead>
              <tbody>
                <tr><td>CR-0051</td><td>Upgrade Node.js to v20 LTS</td><td>Standard</td><td><span class="badge badge-low">Low</span></td><td>Dev Team</td><td>CTO</td><td>Mar 19</td><td><span class="badge badge-resolved">Approved</span></td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>CR-0052</td><td>Migrate DB to new VPC</td><td>Normal</td><td><span class="badge badge-high">High</span></td><td>Infra</td><td>IT Director</td><td>Mar 22</td><td><span class="badge badge-inprogress">Pending Approval</span></td><td><button class="btn btn-primary-fd btn-sm" onclick="reviewRow(this)">Review</button></td></tr>
                <tr><td>CR-0053</td><td>SSL certificate renewal</td><td>Standard</td><td><span class="badge badge-medium">Medium</span></td><td>DevOps</td><td>CTO</td><td>Mar 18</td><td><span class="badge badge-resolved">Approved</span></td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
                <tr><td>CR-0054</td><td>Add Cloudflare WAF rules</td><td>Normal</td><td><span class="badge badge-medium">Medium</span></td><td>SecOps</td><td>IT Director</td><td>Mar 20</td><td><span class="badge badge-inprogress">Pending Approval</span></td><td><button class="btn btn-primary-fd btn-sm" onclick="reviewRow(this)">Review</button></td></tr>
                <tr><td>CR-0055</td><td>Emergency hotfix – auth bypass</td><td>Emergency</td><td><span class="badge badge-critical">Critical</span></td><td>SecOps</td><td>CISO</td><td>Today</td><td><span class="badge badge-open">Emergency Review</span></td><td><button class="btn btn-primary-fd btn-sm" onclick="reviewRow(this)">Review</button></td></tr>
                <tr><td>CR-0050</td><td>Update firewall ACLs</td><td>Normal</td><td><span class="badge badge-high">High</span></td><td>Net Eng.</td><td>IT Director</td><td>Mar 17</td><td><span class="badge badge-closed">Implemented</span></td><td><button class="btn btn-secondary btn-sm" onclick="viewRow(this)">View</button></td></tr>
              </tbody>
            </table>
          </div>
        </div>
      </div>
    </div><!-- /fd-changes -->

    </div><!-- /panel-freshdesk -->

    <!-- ===================== ZOHO DESK ===================== -->
    <div class="platform-panel" id="panel-zoho">
    <div id="z-home" class="z-view">
      <div class="page-header">
        <div>
          <h1>Zoho Desk — Help Center</h1>
          <p>Multi-channel customer service platform</p>
        </div>
        <div class="header-actions">
          <button class="btn btn-secondary btn-sm" onclick="goToReports()">📊 Analytics</button>
          <button class="btn btn-primary-z" onclick="openModal('z-modal')">+ New Ticket</button>
        </div>
      </div>

      <!-- Stats -->
      <div class="stats-grid">
        <div class="stat-card">
          <div class="stat-icon">📬</div>
          <div class="stat-label">Unassigned</div>
          <div class="stat-value">23</div>
          <div class="stat-sub"><span class="stat-down">Needs action</span></div>
        </div>
        <div class="stat-card">
          <div class="stat-icon">💬</div>
          <div class="stat-label">Live Chats</div>
          <div class="stat-value">6</div>
          <div class="stat-sub"><span class="stat-up">Active now</span></div>
        </div>
        <div class="stat-card">
          <div class="stat-icon">⏰</div>
          <div class="stat-label">SLA Breaches</div>
          <div class="stat-value">3</div>
          <div class="stat-sub"><span class="stat-down">Overdue tickets</span></div>
        </div>
        <div class="stat-card">
          <div class="stat-icon">🌟</div>
          <div class="stat-label">Happiness</div>
          <div class="stat-value">89%</div>
          <div class="stat-sub"><span class="stat-up">▲ 1% this week</span></div>
        </div>
        <div class="stat-card">
          <div class="stat-icon">📧</div>
          <div class="stat-label">Channels Active</div>
          <div class="stat-value">5</div>
          <div class="stat-sub">Email,Chat,Phone,Social</div>
        </div>
      </div>

      <div class="grid-2">
        <!-- Channel Breakdown -->
        <div class="card">
          <div class="card-header"><h3>📡 Ticket Channels</h3></div>
          <div class="card-body">
            <div style="display:flex;flex-direction:column;gap:12px">
              <div><div style="display:flex;justify-content:space-between;font-size:13px;margin-bottom:4px"><span>📧 Email</span><strong>54%</strong></div><div class="progress-wrap"><div class="progress-bar" style="width:54%;background:var(--zoho)"></div></div></div>
              <div><div style="display:flex;justify-content:space-between;font-size:13px;margin-bottom:4px"><span>💬 Chat</span><strong>22%</strong></div><div class="progress-wrap"><div class="progress-bar" style="width:22%;background:#ed64a6"></div></div></div>
              <div><div style="display:flex;justify-content:space-between;font-size:13px;margin-bottom:4px"><span>📞 Phone</span><strong>16%</strong></div><div class="progress-wrap"><div class="progress-bar" style="width:16%;background:#48bb78"></div></div></div>
              <div><div style="display:flex;justify-content:space-between;font-size:13px;margin-bottom:4px"><span>🐦 Social</span><strong>8%</strong></div><div class="progress-wrap"><div class="progress-bar" style="width:8%;background:#ed8936"></div></div></div>
            </div>
          </div>
        </div>
        <!-- Recent Activity -->
        <div class="card">
          <div class="card-header"><h3>🕒 Recent Activity</h3></div>
          <div class="card-body">
            <ul class="timeline">
              <li><div class="tl-time">10:32 AM</div><div class="tl-text">Ticket #ZD-2301 assigned to <strong>Mia Chen</strong></div></li>
              <li><div class="tl-time">10:14 AM</div><div class="tl-text">SLA breach alert for <strong>#ZD-2295</strong></div></li>
              <li><div class="tl-time">9:55 AM</div><div class="tl-text">New ticket from <strong>John.apple@co.com</strong> via email</div></li>
              <li><div class="tl-time">9:30 AM</div><div class="tl-text">Ticket <strong>#ZD-2289</strong> resolved by Sam R.</div></li>
              <li><div class="tl-time">9:01 AM</div><div class="tl-text">Chat initiated by customer <strong>Lisa Grant</strong></div></li>
            </ul>
          </div>
        </div>
      </div>

      <!-- Kanban Board -->
      <div class="card">
        <div class="card-header"><h3>📋 Ticket Board</h3><button class="btn btn-secondary btn-sm" onclick="showToast('✅ Switched to list view!')">List View</button></div>
        <div class="card-body">
          <div class="kanban">
            <div class="kanban-col">
              <div class="kanban-col-header"><span style="background:#e9d8fd;color:#553c9a;padding:2px 8px;border-radius:12px">New</span> 5</div>
              <div class="kanban-card"><div class="kc-id">#ZD-2305</div><div class="kc-title">Login page broken on Safari</div><div class="kc-footer"><span class="badge badge-critical">Critical</span><div class="av" style="background:#9f7aea">MK</div></div></div>
              <div class="kanban-card"><div class="kc-id">#ZD-2304</div><div class="kc-title">Invoice PDF not downloading</div><div class="kc-footer"><span class="badge badge-high">High</span><div class="av" style="background:#ed64a6">SR</div></div></div>
              <div class="kanban-card"><div class="kc-id">#ZD-2303</div><div class="kc-title">Calendar sync issue</div><div class="kc-footer"><span class="badge badge-medium">Medium</span><div class="av" style="background:#48bb78">AL</div></div></div>
            </div>
            <div class="kanban-col">
              <div class="kanban-col-header"><span style="background:#feebcb;color:#7b341e;padding:2px 8px;border-radius:12px">Open</span> 4</div>
              <div class="kanban-card"><div class="kc-id">#ZD-2298</div><div class="kc-title">Two-factor auth not working</div><div class="kc-footer"><span class="badge badge-high">High</span><div class="av" style="background:#f6ad55">JD</div></div></div>
              <div class="kanban-card"><div class="kc-id">#ZD-2295</div><div class="kc-title">Export to CSV broken</div><div class="kc-footer"><span class="badge badge-medium">Medium</span><div class="av" style="background:#4299e1">CM</div></div></div>
            </div>
            <div class="kanban-col">
              <div class="kanban-col-header"><span style="background:#fefcbf;color:#744210;padding:2px 8px;border-radius:12px">In Progress</span> 3</div>
              <div class="kanban-card"><div class="kc-id">#ZD-2290</div><div class="kc-title">API rate limiting errors</div><div class="kc-footer"><span class="badge badge-high">High</span><div class="av" style="background:#e53e3e">RP</div></div></div>
              <div class="kanban-card"><div class="kc-id">#ZD-2288</div><div class="kc-title">Notifications delay 20+ min</div><div class="kc-footer"><span class="badge badge-medium">Medium</span><div class="av" style="background:#9f7aea">TL</div></div></div>
            </div>
            <div class="kanban-col">
              <div class="kanban-col-header"><span style="background:#c6f6d5;color:#276749;padding:2px 8px;border-radius:12px">Resolved</span> 8</div>
              <div class="kanban-card"><div class="kc-id">#ZD-2281</div><div class="kc-title">Forgot password flow fix</div><div class="kc-footer"><span class="badge badge-low">Low</span><div class="av" style="background:#48bb78">NV</div></div></div>
              <div class="kanban-card"><div class="kc-id">#ZD-2279</div><div class="kc-title">Mobile app UI glitch</div><div class="kc-footer"><span class="badge badge-medium">Medium</span><div class="av" style="background:#ed8936">PK</div></div></div>
            </div>
          </div>
        </div>
      </div>
    </div><!-- /z-home -->

    <!-- ZOHO: TICKETS -->
    <div id="z-tickets" class="z-view" style="display:none">
      <div class="page-header">
        <div><h1>🎫 Tickets</h1><p>All tickets across departments and channels</p></div>
        <div class="header-actions">
          <button class="btn btn-secondary btn-sm" onclick="exportCSV(this)">⬇ Export</button>
          <button class="btn btn-primary-z" onclick="openModal('z-modal')">+ New Ticket</button>
        </div>
      </div>
      <div class="search-bar">
        <input class="search-input" type="search" placeholder="Search tickets…" oninput="filterTable('z-tickets-table',this.value)">
        <select class="filter-select" onchange="showToast('🔍 Filter applied!')"><option value="">All Status</option><option>New</option><option>Open</option><option>In Progress</option><option>Resolved</option></select>
        <select class="filter-select" onchange="showToast('🔍 Filter applied!')"><option value="">All Priority</option><option>Critical</option><option>High</option><option>Medium</option><option>Low</option></select>
        <select class="filter-select" onchange="showToast('🔍 Filter applied!')"><option>All Channels</option><option>Email</option><option>Chat</option><option>Phone</option><option>Social</option></select>
      </div>
      <div class="card">
        <div class="card-body" style="padding:0">
          <div class="table-wrap">