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lines changed Original file line number Diff line number Diff line change @@ -16,7 +16,8 @@ message, where the user can reply. Any messages sent via DM to the bot will auto
1616
1717Staff members can coordinate with each other or make notes that are not sent to users by prefixing their message with
1818` ! ` . By default, anyone who has access to the ticket channel will be treated as a staff member, so make sure to
19- configure the correct permissions for the ticket category.
19+ configure the correct permissions for the ticket category. Sometimes, you might not want the name of the staff member to
20+ be shown to your user. For this, you can send [ anonymous messages] ( #anonymous-messages ) .
2021
2122In big servers, tickets might need to be assigned to specific staff members. For this,
2223the [ Claiming] ( ./advanced-features/ticket-claiming ) feature can be used.
@@ -91,6 +92,8 @@ Your message here").
9192While the identity of staff members won't be displayed to users when using anonymous messages, their identity will still
9293be visible in the log and the ticket channel.
9394
95+ * Anonymous messages can be sent by sending ` !ar <Message> ` . Any content behind the ` !ar ` prefix will be treated as the
96+ message content.
9497* [ Snippets] ( #snippets ) can be sent as anonymous by either writing ` !!!<SnippetKey> ` or using the ` /as ` slash command.
9598
9699## Blocklisting users {#blacklist}
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