Connexion issues

[ergosessad53-hue]

Hello,
I can't connect my account on my Ipad and laptop.
The website tells me the user name or the password are incorrect. But they're are good.

This is my user name : dorine

Why I can't be connected ?

Thanks for your answer,
Maïlys Saule
Occupationnal therapist

[klues]

Did you try in different wifi networks, e.g. also via mobile hotspot from a phone? Sometimes the reason is restricted company networks, where the connection to our servers is not allowed by the company.
Are there any devices or networks, where login succeeds with your credentials?