UnauthorizedIPForOnboardingError - South Africa user blocked #396
Description
Cross-posted from blinkbitcoin/blink-mobile#3521
Originally reported by @wernerhp
Describe the bug
Unable to login to https://dashboard.blink.sv on Android or Mac
Unable to Earn sats in the app on Android
To Reproduce
Steps to reproduce the behavior:
- Go to 'https://dashboard.blink.sv'
- 'Login' with phone number SMS
- Complete Captcha Puzzle Piece
- See error UnauthorizedIPForOnboardingError
I do NOT have a VPN enabled
I do NOT have Lockdown mode enabled
I HAVE tried multiple networks (LTE on Mobile and Fibre LAN)
I HAVE tried multiple devices (Android App and Android Brave Browser as well as Mac OS Brave Browser and Mac OS Firefox)
Expected behavior
Able to Login to https://dashboard.blink.sv
Able to Earn sats (Which I have previously). I'm able to complete the questions, but when it comes to receiving the sats, there's an error.
Screenshots
Additional context
- Device: Google Pixel 8
- OS: Android 16
- Version: 2.2.328 (com.galoyapp)
- Country: South Africa
- Reported to [email protected] since 30 Aug 2025. No progress.
- Last worked: Monday, June 23, 2025
Context: This was originally filed in the mobile app repo but appears to be a backend IP geo-validation issue. The mobile app is correctly displaying the IP_NOT_ALLOWED_TO_ONBOARD_ERROR from the API. Cross-posting here so the backend team can investigate the geo-IP validation logic.
- Original: UnauthorizedIPForOnboardingError blink-mobile#3521
- Reporter: @wernerhp