Bug: App crashes when randomly deleting files

[eaugust]

Description

When randomly deleting files, the app throws a system error: Exception Processing Message 0xc0000005 - Unexpected parameters

Steps To Reproduce

1. Delete a file

Files Version

4.0.24.0

Windows Version

26200.7462

User ID

f37ce88a-0118-4a76-925c-0aa74d10a8a0

Log File

debug.log

[Josh65-2201]

Thanks for the report,

• Where is the file you are deleting located
• The log doesn't show any errors, can you
  1. Type Event Viewer into the Windows start menu search
  2. Go to Windows logs > Application
  3. Screenshot the first Application Error under the source column with this symbol that has Files.exe shown on the first line
  4. Upload this on GitHub comment box (Email attachments don't work)

[JaimeVijuesca]

Thanks for the details.

While waiting for the Event Viewer log, I can try to reproduce this issue locally on Windows 11 (26200.x) with Files v4.0.24.0.

Do you know if the file being deleted was located on:

a network drive

an external drive

or a protected system directory?

I’ll report back if I manage to reproduce it.

[eaugust]

The files are located in this file directory: C:\Users\EricAugust\Downloads Eric August Sent with [Proton Mail](https://proton.me/mail/home) secure email.

…

On Wednesday, December 31st, 2025 at 5:17 AM, Jaime Vijuesca Fraca ***@***.***> wrote: JaimeVijuesca left a comment [(files-community/Files#18005)](#18005 (comment)) Thanks for the details. While waiting for the Event Viewer log, I can try to reproduce this issue locally on Windows 11 (26200.x) with Files v4.0.24.0. Do you know if the file being deleted was located on: a network drive an external drive or a protected system directory? I’ll report back if I manage to reproduce it. — Reply to this email directly, [view it on GitHub](#18005 (comment)), or [unsubscribe](https://github.com/notifications/unsubscribe-auth/ACSSGYT6CKRSA4VCWCVZLX34EOPC7AVCNFSM6AAAAACQKNVE2OVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTOMBRHEYDSMRQGU). You are receiving this because you authored the thread.Message ID: ***@***.***>

[eaugust]

Here is the Event Viewer log