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personalized-assistance.md

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copyright
years
2019, 2020
lastupdated 2020-06-25
keywords personalized onboarding, onboarding program, Global Client Success, getting started, how to, get help, new user, first time, personal, dedicated assistance, cloud onboarding, account setup, first time, how to use cloud, new to cloud, initial setup, sales, direct assignment, onboard, ready to start, help, initial deployment
subcollection overview

{:shortdesc: .shortdesc} {:codeblock: .codeblock} {:screen: .screen} {:external: target="_blank" .external} {:pre: .pre} {:table: .aria-labeledby="caption"} {:important: .important} {:authenticated-content: .authenticated-content}

Getting personalized onboarding assistance

{: #personalized-assistance}

{{site.data.keyword.IBM}} is dedicated to putting the client first for every interaction. To help facilitate this, our Global Client Success team offers free personalized assistance through an onboarding program. {: shortdesc}

You must be logged in to your Pay-As-You-Go or Subscription account to qualify for personalized onboarding. After you log in, a Get started button is displayed on this page. {: important}

What's the process?

{: #personalized-onboarding-process}

After requesting free onboarding assistance, you are contacted by a member of our {{site.data.keyword.IBM_notm}} Global Client Success team within 2 to 3 business days. We remain engaged for 30 days to ensure your success on the {{site.data.keyword.cloud}} platform. 

{: authenticated-content}

We're here to help to you get started with any area of {{site.data.keyword.cloud_notm}}, including:

  • Designing a solution 
  • Understanding your bill
  • Understanding platform best practices  
  • Assisting with specific services 
  • Planning for data continuity and resiliency

Want to get started on your own?

{: #self-onboard}

We have many resources that you can use to learn about {{site.data.keyword.cloud_notm}} on your own, and as a first-time user, check out the Getting Started Resource Center{: external} This robust digital resource provides key content and resources to help you get started with {{site.data.keyword.cloud_notm}}.

Questions about the onboarding process?

{: #contact-client-success}

If you have a general question, an issue, or feedback about the onboarding process into {{site.data.keyword.cloud_notm}}, email us through the Let's Talk dialog by clicking the chat icon at the bottom of the page.