Unable to download data and start recording

[ijwallace]

Hello, I have been using OMGui for several months to start recording data on AX3 devices and download data at the end of recording sessions. Recently, the software has not been working on my computer. Specifically, when I open the software with a device plugged in, I can see the data in the software and can stop recording. However, I cannot download the data and restart the recording process. When I select "download" or "record interval" nothing happens. I have tried reinstalling the software, but the issue remains. Does this sound familiar to anyone? Any suggestions or ideas of what might be wrong?

[danielgjackson]

Hi. You might see something useful in the log (View/Log) when you try to download/configure? Otherwise, double check that your working directory has sufficient drive/quota space (the files can be large). Network drives should be avoided as I know they might cause issues. As a fall-back plan, you should be able to locate the drive letter for the device in File Manager and manually copy the "CWA-DATA.CWA" file from the device.

For more detailed troubleshooting (including the configuration), please see the guide at:

https://github.com/digitalinteraction/openmovement/blob/master/Docs/ax3/ax3-troubleshooting.md