add status and messages to tickets

Author: Boy132

tickets/database/migrations/001_create_tickets_table.php

@@ -10,18 +10,22 @@ public function up(): void
     {
         Schema::create('tickets', function (Blueprint $table) {
             $table->increments('id');
+
             $table->string('title');
             $table->string('category');
             $table->string('priority');
+            $table->string('status');
             $table->text('description')->nullable();
-            $table->boolean('is_answered')->default(false);
-            $table->text('answer')->nullable();
+
             $table->unsignedInteger('server_id');
             $table->foreign('server_id')->references('id')->on('servers')->cascadeOnDelete();
+
             $table->unsignedInteger('author_id')->nullable();
             $table->foreign('author_id')->references('id')->on('users')->nullOnDelete();
+
             $table->unsignedInteger('assigned_user_id')->nullable();
             $table->foreign('assigned_user_id')->references('id')->on('users')->nullOnDelete();
+
             $table->timestamps();
         });
     }

tickets/database/migrations/002_create_ticket_messages_table.php

@@ -0,0 +1,31 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('ticket_messages', function (Blueprint $table) {
+            $table->increments('id');
+
+            $table->text('message')->nullable();
+            $table->boolean('hidden')->default(false);
+
+            $table->unsignedInteger('ticket_id');
+            $table->foreign('ticket_id')->references('id')->on('tickets')->cascadeOnDelete();
+
+            $table->unsignedInteger('author_id')->nullable();
+            $table->foreign('author_id')->references('id')->on('users')->nullOnDelete();
+
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('ticket_messages');
+    }
+};

tickets/lang/de/tickets.php

@@ -3,28 +3,33 @@
 return [
     'no_tickets' => 'Keine Tickets',
     'ticket' => 'Ticket|Tickets',
+    'message' => 'Nachricht|Nachrichten',
     'title' => 'Titel',
     'category' => 'Kategorie',
     'priority' => 'Priorität',
+    'status' => 'Status',
     'description' => 'Beschreibung',
     'no_description' => 'Keine Beschreibung',
-    'answered' => 'Beantwortet',
-    'unanswered' => 'Unbeantwortet',
+    'open' => 'Offen',
+    'closed' => 'Geschlossen',
     'all' => 'Alle',
     'answer_verb' => 'Antworten',
     'answer_noun' => 'Antwort',
     'server' => 'Server',
     'owner' => 'Server Besitzer',
     'created_at' => 'Erstellt am',
     'created_by' => 'Erstellt von',
+    'author' => 'Author',
+    'admin' => 'Admin',
+    'hidden' => 'Versteckt',
     'unknown' => 'Unbekannt',
     'assigned_to' => 'Zugewiesen an',
     'noone' => 'Niemand',
     'assign_to_me' => 'Mir zuweisen',
     'assigned_to_me' => 'Mir zugewiesene',
 
     'notifications' => [
-        'answered' => 'Ticket wurde beantwortet',
+        'closed' => 'Ticket wurde geschlossen',
         'assigned_to_you' => 'Ticket wurde dir zugewiesen',
     ],
 ];

tickets/lang/en/tickets.php

@@ -3,28 +3,33 @@
 return [
     'no_tickets' => 'No tickets',
     'ticket' => 'Ticket|Tickets',
+    'message' => 'Message|Messages',
     'title' => 'Title',
     'category' => 'Category',
     'priority' => 'Priority',
+    'status' => 'Status',
     'description' => 'Description',
     'no_description' => 'No description',
-    'answered' => 'Answered',
-    'unanswered' => 'Unanswered',
+    'open' => 'Open',
+    'closed' => 'Closed',
     'all' => 'All',
     'answer_verb' => 'Answer',
     'answer_noun' => 'Answer',
     'server' => 'Server',
     'owner' => 'Server Owner',
     'created_at' => 'Created at',
     'created_by' => 'Created by',
+    'author' => 'Author',
+    'admin' => 'Admin',
+    'hidden' => 'Hidden',
     'unknown' => 'Unknown',
     'assigned_to' => 'Assigned to',
-    'noone' => 'Noone',
+    'noone' => 'No one',
     'assign_to_me' => 'Assign to me',
     'assigned_to_me' => 'Assigned to me',
 
     'notifications' => [
-        'answered' => 'Ticket answered',
+        'closed' => 'Ticket closed',
         'assigned_to_you' => 'Ticket assigned to you',
     ],
 ];

tickets/src/Enums/TicketStatus.php

@@ -0,0 +1,37 @@
+<?php
+
+namespace Boy132\Tickets\Enums;
+
+use Filament\Support\Contracts\HasColor;
+use Filament\Support\Contracts\HasIcon;
+use Filament\Support\Contracts\HasLabel;
+
+enum TicketStatus: string implements HasColor, HasIcon, HasLabel
+{
+    case Open = 'open';
+    case InProgress = 'in_progress';
+    case Closed = 'closed';
+
+    public function getIcon(): string
+    {
+        return match ($this) {
+            self::Open => 'tabler-circle-dashed',
+            self::InProgress => 'tabler-progress',
+            self::Closed => 'tabler-circle-check',
+        };
+    }
+
+    public function getColor(): string
+    {
+        return match ($this) {
+            self::Open => 'primary',
+            self::InProgress => 'success',
+            self::Closed => 'danger',
+        };
+    }
+
+    public function getLabel(): string
+    {
+        return str($this->value)->headline();
+    }
+}

tickets/src/Filament/Admin/Resources/Tickets/Pages/CreateTicket.php

@@ -0,0 +1,13 @@
+<?php
+
+namespace Boy132\Tickets\Filament\Admin\Resources\Tickets\Pages;
+
+use Boy132\Tickets\Filament\Admin\Resources\Tickets\TicketResource;
+use Filament\Resources\Pages\CreateRecord;
+
+class CreateTicket extends CreateRecord
+{
+    protected static string $resource = TicketResource::class;
+
+    protected static bool $canCreateAnother = false;
+}

tickets/src/Filament/Admin/Resources/Tickets/Pages/EditTicket.php

@@ -0,0 +1,28 @@
+<?php
+
+namespace Boy132\Tickets\Filament\Admin\Resources\Tickets\Pages;
+
+use Boy132\Tickets\Filament\Admin\Resources\Tickets\TicketResource;
+use Boy132\Tickets\Filament\Components\Actions\AnswerAction;
+use Boy132\Tickets\Filament\Components\Actions\AssignToMeAction;
+use Filament\Resources\Pages\EditRecord;
+
+class EditTicket extends EditRecord
+{
+    protected static string $resource = TicketResource::class;
+
+    protected function getHeaderActions(): array
+    {
+        return [
+            AnswerAction::make(),
+            AssignToMeAction::make(),
+            $this->getSaveFormAction()->formId('form'),
+            $this->getCancelFormAction()->formId('form'),
+        ];
+    }
+
+    protected function getFormActions(): array
+    {
+        return [];
+    }
+}

tickets/src/Filament/Admin/Resources/Tickets/Pages/ListTickets.php

@@ -0,0 +1,44 @@
+<?php
+
+namespace Boy132\Tickets\Filament\Admin\Resources\Tickets\Pages;
+
+use Boy132\Tickets\Enums\TicketStatus;
+use Boy132\Tickets\Filament\Admin\Resources\Tickets\TicketResource;
+use Boy132\Tickets\Models\Ticket;
+use Filament\Actions\CreateAction;
+use Filament\Resources\Pages\ListRecords;
+use Filament\Schemas\Components\Tabs\Tab;
+use Illuminate\Database\Eloquent\Builder;
+
+class ListTickets extends ListRecords
+{
+    protected static string $resource = TicketResource::class;
+
+    protected function getHeaderActions(): array
+    {
+        return [
+            CreateAction::make()
+                ->createAnother(false),
+        ];
+    }
+
+    public function getTabs(): array
+    {
+        return [
+            'my' => Tab::make(trans('tickets::tickets.assigned_to_me'))
+                ->modifyQueryUsing(fn (Builder $query) => $query->whereNot('status', TicketStatus::Closed->value)->where('assigned_user_id', auth()->user()->id))
+                ->badge(fn () => Ticket::whereNot('status', TicketStatus::Closed->value)->where('assigned_user_id', auth()->user()->id)->count()),
+
+            'open' => Tab::make(trans('tickets::tickets.open'))
+                ->modifyQueryUsing(fn (Builder $query) => $query->whereNot('status', TicketStatus::Closed->value))
+                ->badge(fn () => Ticket::whereNot('status', TicketStatus::Closed->value)->count()),
+
+            'closed' => Tab::make(trans('tickets::tickets.closed'))
+                ->modifyQueryUsing(fn (Builder $query) => $query->where('status', TicketStatus::Closed->value))
+                ->badge(fn () => Ticket::where('status', TicketStatus::Closed->value)->count()),
+
+            'all' => Tab::make(trans('tickets::tickets.all'))
+                ->badge(fn () => Ticket::count()),
+        ];
+    }
+}

tickets/src/Filament/Admin/Resources/Tickets/Pages/ManageTickets.php

@@ -0,0 +1,19 @@
+<?php
+
+namespace Boy132\Tickets\Filament\Admin\Resources\Tickets\Pages;
+
+use Boy132\Tickets\Filament\Admin\Resources\Tickets\TicketResource;
+use Filament\Actions\EditAction;
+use Filament\Resources\Pages\ViewRecord;
+
+class ViewTicket extends ViewRecord
+{
+    protected static string $resource = TicketResource::class;
+
+    protected function getHeaderActions(): array
+    {
+        return [
+            EditAction::make(),
+        ];
+    }
+}