Personal Cloud connection status always fails

[DailenG]

No matter what I do I cannot get this to connect, when I login to the Pieces Console online it shows my account is valid and references my personal cloud subdomain, but if I try to go direct to the subdomain it gives me a 403 error which is technically what I'm seeing locally. When I attempt to do pieces login using the cli i get a 500 error and apparently an invitation to apply for a job in a hidden header lol

C:\Users\dailen> pieces login
Signed in as Dailen Gunter
Email: daileng@gmail.com
Cloud status: Disconnected
Connecting to the Pieces Cloud...
Command failed: login
(500)
Reason: Internal Server Error
HTTP response headers: HTTPHeaderDict({'x-powered-by': 'Dart with package:shelf', 'access-control-allow-headers': '',
'date': 'Wed, 25 Mar 2026 12:58:49 GMT', 'x-hacker': "If you're reading this apply at Pieces.app",
'access-control-allow-origin': '', 'content-length': '22', 'x-frame-options': 'SAMEORIGIN', 'content-type':
'text/plain', 'x-xss-protection': '1; mode=block', 'x-content-type-options': 'nosniff'})
HTTP response body: Clouds Connect failed.

[mark-at-pieces]

hey @DailenG I added a github issue for you here, going to close this discussion but lets keep the conversation going over there in case others are experiencing the same issue

#1047

[mark-at-pieces]

Thank you for reaching out to support @DailenG

Sorry for the confusion, however the connect to cloud feature is a bit misleading in production. This only enables the ability to create a cloud backup and allows the ability to claim a custom domain.

The custom domain part really just locks in a base URL for future cloud features, which is not directly accessible for users.

however in future feature like peer to peer we will use this as a base URL so that you can send folks your base URL and they will be able to share memories and so on!

Would love to chat on a support call if you have the time to give to a more detailed run down - support calendar

I took a look at both your custom domain and your cloud instance, and they both look healthy, which tells me there is something local that needs a bit of adjustment.

However, could you try to log out and log back in to see if this resets the system?

Looking forward to hearing from you!

Best,
Mark

same comment as the issue here (#1047)