Latency on new connections

[briceAmiard]

Hello,
I noticed a delay that can be significant between the moment when user "launches" the rustdesk client (a custom quick support version) and the moment when the device appears as accessible in the admin interface (and therefore the moment when a communication can be established).

This delay can reach 2 to 3 min.
This is very problematic.

How can I solve this problem?

Thanks in advance

[rustdesk]

@21pages follow it up

[rustdesk]

If you run with docker, I would suggest you try to run on host without container or test podman.

[briceAmiard]

No it's running on a "classic" ubuntu server host.

Note :
the software works with a configured proxy, but according to the proxy (and stunnel) logs, connexion is done without delay on proxy part

[21pages]

Are there any other clues? Is it just this computer, or are all the computers like this? What does the message box show if I connect to it?

[briceAmiard]

Nop on all clients.
Event after a windows session closing, we need to wait some times if we wan't to reconnect

[briceAmiard]

It's look like an long refresh time in Hbss

[21pages]

• Does the statusbar show ready?

• What does the connection error message box show?

[briceAmiard]

Yes on client side statusBar show Ready instantly.

On admin console status is display as "offline" ("online" after 2-3 mins)

[21pages]

Could you send me a email? c3VuYm9lYXN5QGdtYWlsLmNvbQo=, base64. The hbbs log file is located at /var/log/rustdesk-server/hbbs.log. Please remember the latest log time, restart a client, and then send me the newly generated logs with email.

[briceAmiard]

My bad on first connection, we do not have a status Offline (on admin server side).
The device appear after 2-3 mins

[briceAmiard]

Mail sended

Best regards