Feature Request: User Feedback & Issue Resolution (F/A) System with Email Integration #712
Description
Is your feature request related to a problem? Please describe.
Currently, the platform only provides predefined F/A (Frequently Asked / Asked) options for users. While these cover common queries, they do not allow users to report unique, edge-case, or context-specific issues.
This limitation results in:
Users being unable to express problems outside predefined categories
Important feedback being ignored or never surfaced
Reduced inclusivity of diverse user experiences
Lower trust, as users feel their specific concerns are not acknowledged
As the platform scales, predefined F/A alone is insufficient to capture real-world user needs.
Describe the solution you'd like
Introduce a Custom F/A Submission System alongside the existing predefined F/A options.
Proposed enhancements:
Add a “Didn’t find your issue?” or “Submit a custom issue” option below predefined F/A
Provide an input box where users can:
Write a detailed description of their issue
Optionally select a category or priority level
Enter their email or username for follow-up
Automatically send the submission to a configured organizational email
Store submissions in the database for review, tracking, and analytics
Enable the organization/admins to reply to users via email (with scope for future in-platform replies)
This hybrid approach preserves the efficiency of predefined F/A while enabling flexibility, inclusivity, and scalability.
Describe alternatives you've considered
Expanding the list of predefined F/A
→ Not scalable; cannot cover all user-specific problems
Linking to an external contact form
→ Breaks user flow and reduces engagemen
Relying on community platforms or direct emails
→ Unstructured and difficult to manage at scale
Compared to these alternatives, a built-in custom F/A system provides a seamless, trackable, and user-centric solution.