add description how to get a service request number

Author: mcalmer

modules/administration/pages/support.adoc

@@ -1,21 +1,33 @@
 [[support]]
-= Collect and Upload Support Data from {productname} to SUSE
+= Support
 
 When you manage systems in {productname} where you are entitled for support from SUSE, you can
 get the support data like `supportconfig` or `sosreport` from the managed client and upload
-it directly to SUSE using the Support Case Number.
+it directly to SUSE Global Technical Support.
+
+== Creating a service request number
+
+Before handing over the support data to Global Technical Support, you need to generate a service request number first.
+
+To create a service request, go to https://scc.suse.com/support/requests and follow the instructions on the screen.
+Write down the service request number.
 
 [NOTE]
 ====
-You first need to open a support case in SCC to get the case number.
+Privacy statement
+
+SUSE treats system reports as confidential data. For details about our privacy commitment, see https://www.suse.com/company/policies/privacy/.
 ====
 
+
+== Collect and Upload Support Data from {productname} to SUSE
+
 .Procedure: Collecting the Support Data and upload them to SUSE via the {productname} {webui}
 
 
 . In the {productname} {webui}, navigate to menu:Systems[System List > All] and select the client which support data should be added to the case.
 . Then go to the [guimenu]``Details`` tab and select the [guimenu]``Support`` sub-tab
-. In the field [literal]``Support Case Number`` enter the number from the SCC page.
+. In the field [literal]``Support Case Number`` enter the service request number created above.
 . In the field [literal]``Upload Region`` select option [literal]``EU`` or [literal]``US`` depending on which server you want to upload your data.
 . In the field [literal]``Command-line Arguments`` is optional. You can enter options for tool which is used to collect the data from the target system.
   Which tool will be used can be found in the tip below this field.
@@ -28,7 +40,8 @@ You first need to open a support case in SCC to get the case number.
 ====
 Supported Products where support data can be collected are: {productname} Proxy, all SLES and openSUSE, SUSE Liberty and compatible OSes as well as Ubuntu and Debian.
 {productname} Server when it is registered as Peripheral Server in a Hub Scenario.
-===
+====
+
 
 [NOTE]
 ====