|
| 1 | +[[support]] |
| 2 | += Support |
| 3 | + |
| 4 | +When you manage systems in {productname} where you are entitled for support from {suse}, you can get the support data like [command]``supportconfig`` or [command]``sosreport``. |
| 5 | +You will get the data from the managed client and upload it directly to SUSE Global Technical Support. |
| 6 | + |
| 7 | +== Create a service request number |
| 8 | + |
| 9 | +Before handing over the support data to Global Technical Support, you need to generate a service request number first. |
| 10 | + |
| 11 | +To create a service request, go to https://scc.suse.com/support/requests and follow the instructions on the screen. |
| 12 | +Write down the service request number. |
| 13 | + |
| 14 | +[NOTE] |
| 15 | +==== |
| 16 | +**Privacy statement** |
| 17 | +
|
| 18 | +{suse} treats system reports as confidential data. |
| 19 | +For details about the {suse} privacy commitment, see https://www.suse.com/company/policies/privacy/. |
| 20 | +==== |
| 21 | + |
| 22 | + |
| 23 | +== Collect and upload support data from {productname} to {suse} |
| 24 | + |
| 25 | +.Procedure: Collecting support data and uploading with the {productname} {webui} |
| 26 | +[role=procedure] |
| 27 | +____ |
| 28 | +. In the {productname} {webui}, navigate to menu:Systems[System List > All] and select the client which support data should be added to the case. |
| 29 | +
|
| 30 | +. Then navigate to the [guimenu]``Details`` tab and select the [guimenu]``Support`` sub-tab. |
| 31 | +
|
| 32 | +. In the field [literal]``Support Case Number`` enter the service request number created above. |
| 33 | +
|
| 34 | +. In the field [literal]``Upload Region`` select option [literal]``EU`` or [literal]``US`` depending on the server where you want to upload your data. |
| 35 | +
|
| 36 | +. In the field [literal]``Command-line Arguments`` you can enter options for tool which is used to collect the data from the target system. |
| 37 | + Which tool will be used can be found in the tip below this field. |
| 38 | +
|
| 39 | +. In the field [literal]``Earliest`` select the time of running this action. |
| 40 | +
|
| 41 | +. Click button btn:[Schedule]. |
| 42 | + The action is scheduled and will be executed defined time. It will collect the data from the client and upload it directly to the upload server. |
| 43 | +____ |
| 44 | + |
| 45 | +[NOTE] |
| 46 | +==== |
| 47 | +Supported Products where support data can be collected: |
| 48 | +
|
| 49 | +- {productname} Proxy |
| 50 | +- {productname} Server when it is registered as Peripheral Server in a Hub Scenario |
| 51 | +- all {sles} and {opensuse} clients |
| 52 | +- SUSE Liberty and compatible clients |
| 53 | +- Ubuntu clients |
| 54 | +- Debian clients |
| 55 | +==== |
| 56 | + |
| 57 | + |
| 58 | +[NOTE] |
| 59 | +==== |
| 60 | +To upload the support data from the main {productname} Server please still use [command]``mgradm support config`` from the container host. |
| 61 | +==== |
0 commit comments