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Copy file name to clipboardExpand all lines: modules/administration/pages/support.adoc
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[[support]]
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= Support
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When you manage systems in {productname} where you are entitled for support from SUSE, you can
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get the support data like `supportconfig` or `sosreport` from the managed client and upload
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it directly to SUSE Global Technical Support.
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When you manage systems in {productname} where you are entitled for support from {suse}, you can get the support data like [command]``supportconfig`` or [command]``sosreport``.
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You will get the data from the managed client and upload it directly to SUSE Global Technical Support.
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== Creating a service request number
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====
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Privacy statement
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SUSE treats system reports as confidential data. For details about our privacy commitment, see https://www.suse.com/company/policies/privacy/.
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{suse} treats system reports as confidential data.
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For details about the {suse} privacy commitment, see https://www.suse.com/company/policies/privacy/.
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====
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== Collect and Upload Support Data from {productname} to SUSE
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.Procedure: Collecting the Support Data and upload them to SUSE via the {productname} {webui}
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.Procedure: Collecting the support data and uploading with the {productname} {webui}
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. In the {productname} {webui}, navigate to menu:Systems[System List > All] and select the client which support data should be added to the case.
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. Then go to the [guimenu]``Details`` tab and select the [guimenu]``Support`` sub-tab
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. In the field [literal]``Support Case Number`` enter the service request number created above.
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. In the field [literal]``Upload Region`` select option [literal]``EU`` or [literal]``US`` depending on which server you want to upload your data.
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. In the field [literal]``Upload Region`` select option [literal]``EU`` or [literal]``US`` depending on the server where you want to upload your data.
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. In the field [literal]``Command-line Arguments`` is optional. You can enter options for tool which is used to collect the data from the target system.
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Which tool will be used can be found in the tip below this field.
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. In the field [literal]``Earliest`` select the time of running this action.
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[NOTE]
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====
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To upload the support data from the main {productname} Server please still use `mgradm support config` command from the host.
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To upload the support data from the main {productname} Server please still use [command]``mgradm support config`` from the container host.
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