diff --git a/CHANGELOG.md b/CHANGELOG.md index 2adc833ee43..65b819d1fba 100644 --- a/CHANGELOG.md +++ b/CHANGELOG.md @@ -1,6 +1,7 @@ +- Added support data upload feature to Administration Guide - Improved server migration in Installation and Upgrade Guide - Updated Network Requirement section to add settings for server - configuration behind HTTP OSI level 7 proxy. + configuration behind HTTP OSI level 7 proxy - Rebranding: changing extensions product during the registration from SUSE Manager to Multi-Linux-Manager for 5.1 - Added SUSE Linux Enterprise Server 15 SP7 as supported client diff --git a/modules/administration/nav-administration-guide.adoc b/modules/administration/nav-administration-guide.adoc index e9a68f106a2..284689c9071 100644 --- a/modules/administration/nav-administration-guide.adoc +++ b/modules/administration/nav-administration-guide.adoc @@ -74,6 +74,7 @@ endif::[] ** xref:task-schedules.adoc[Task Schedules] ** xref:tuning-changelogs.adoc[Tuning Changelogs] ** xref:users.adoc[Users] +** xref:support.adoc[Support] ** xref:troubleshooting/tshoot-intro.adoc[Troubleshooting] *** xref:troubleshooting/tshoot-autoinstallation.adoc[Autoinstallation] *** xref:troubleshooting/tshoot-bootstrap-repo-for-eol-products.adoc[Bootstrap Repository for End-of-Life Product] diff --git a/modules/administration/pages/support.adoc b/modules/administration/pages/support.adoc new file mode 100644 index 00000000000..2a6b5774505 --- /dev/null +++ b/modules/administration/pages/support.adoc @@ -0,0 +1,49 @@ +[[support]] += Support + +When you manage systems in {productname} where you are entitled for support from {suse}, you can get the support data like [command]``supportconfig`` or [command]``sosreport``. +You will get the data from the managed client and upload it directly to SUSE Global Technical Support. + +== Creating a service request number + +Before handing over the support data to Global Technical Support, you need to generate a service request number first. + +To create a service request, go to https://scc.suse.com/support/requests and follow the instructions on the screen. +Write down the service request number. + +[NOTE] +==== +Privacy statement + +{suse} treats system reports as confidential data. +For details about the {suse} privacy commitment, see https://www.suse.com/company/policies/privacy/. +==== + + +== Collect and Upload Support Data from {productname} to SUSE + +.Procedure: Collecting the support data and uploading with the {productname} {webui} + + +. In the {productname} {webui}, navigate to menu:Systems[System List > All] and select the client which support data should be added to the case. +. Then go to the [guimenu]``Details`` tab and select the [guimenu]``Support`` sub-tab +. In the field [literal]``Support Case Number`` enter the service request number created above. +. In the field [literal]``Upload Region`` select option [literal]``EU`` or [literal]``US`` depending on the server where you want to upload your data. +. In the field [literal]``Command-line Arguments`` is optional. You can enter options for tool which is used to collect the data from the target system. + Which tool will be used can be found in the tip below this field. +. In the field [literal]``Earliest`` select the time of running this action. +. Click button btn:[Schedule]. + The action is scheduled and will be executed defined time. It will collect the data from the client and upload it directly to the upload server. + + +[NOTE] +==== +Supported Products where support data can be collected are: {productname} Proxy, all SLES and openSUSE, SUSE Liberty and compatible OSes as well as Ubuntu and Debian. +{productname} Server when it is registered as Peripheral Server in a Hub Scenario. +==== + + +[NOTE] +==== +To upload the support data from the main {productname} Server please still use [command]``mgradm support config`` from the container host. +====