Problem
Documentation and help articles contain outdated/incorrect info about device hardware behavior after recent firmware updates.
What needs updating
1. LED charging colors (URGENT)
Outdated: Some docs mention "orange" LED during charging
Current (correct):
- Alternating green/blue OR green/red = charging
- Solid green = fully charged
- Red = disconnected (not charging-related)
- Blue = connected
- No light = device off
2. Power on/off instructions
Need clear step-by-step for:
- Turning device on (first boot + regular)
- Turning device off
- Restart/reset
3. Tap & Talk usage
Document how Tap & Talk works:
- How to trigger it
- What it does
- Difference vs normal recording
Where to update
- Help center articles (help.omi.me or equivalent)
- docs.omi.me hardware section
- Quick start guide / user manual
- In-app help text (if applicable)
Impact
Users reporting confusion about charging LEDs due to outdated docs → support tickets + frustration.
Labels
documentation, hardware
Problem
Documentation and help articles contain outdated/incorrect info about device hardware behavior after recent firmware updates.
What needs updating
1. LED charging colors (URGENT)
Outdated: Some docs mention "orange" LED during charging
Current (correct):
2. Power on/off instructions
Need clear step-by-step for:
3. Tap & Talk usage
Document how Tap & Talk works:
Where to update
Impact
Users reporting confusion about charging LEDs due to outdated docs → support tickets + frustration.
Labels
documentation, hardware