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Data load troubleshooting

Rello edited this page Aug 25, 2026 · 1 revision

Data-load troubleshooting

A URL cannot be loaded

The request is made by the Nextcloud server, not your browser. Verify DNS, TLS, firewall access, authentication, and the response from the server’s network. Private-network URLs additionally require allow_local_remote_servers to be enabled by an administrator.

A scheduled load does not run

Check that the data load is set to hourly or daily and that Nextcloud background jobs are working. Run a manual Test run first, then use occ analytics:load <dataloadId> to isolate the source from the scheduler. Scheduled loads notify their owner only when the whole load fails.

A Flow-triggered load does not appear

Confirm the Flow rule matches the file event and test the target import or data load manually. Flow does not surface Analytics errors in its user interface.

A local file source cannot find a dynamic filename

When using filename date variables, verify the generated name, path, and timestamp format. The file must exist in the configured user’s Nextcloud Files space at execution time.

A report is blank

Check active filters, permissions, data-source test results, browser developer-console errors, and content blockers.

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