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add note about unrecovered backups #799

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add note about unrecovered backups
AlexicaWright Sep 10, 2025
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addressed PR comment
AlexicaWright Sep 16, 2025
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AlexicaWright Sep 16, 2025
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AlexicaWright Sep 16, 2025
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9 changes: 6 additions & 3 deletions modules/ROOT/pages/managing-instances/backup-restore-export.adoc
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Expand Up @@ -53,17 +53,20 @@ Download an AuraDS instance as a .tar file.

* *Create instance from snapshot* - Create a new instance using the data from the snapshot.


[NOTE]
====
The ability to Export or Create an instance from a scheduled Virtual Dedicated Cloud snapshot is limited to 14 days for 4.x instances.
Any backups exported from Aura may be unrecovered.
For more information on how to recover a backup, see link:{neo4j-docs-base-uri}/operations-manual/current/backup-restore/aggregate/#aggregate-unrecovered-full-backup[Operations Manual -> Aggregating an unrecovered full backup].
====

Note that the ability to *Export or Create* an instance from a scheduled *Virtual Dedicated Cloud* snapshot is *limited to 14 days for 4.x instances*.
For latest version instances, this is limited to 60 days for full scheduled backups.
Differential backups are not restorable/exportable and cannot be used to create a new instances from.

Additionally, for Virtual Dedicated Cloud instances running Neo4j latest version, the ability to export or create an instance from a scheduled snapshot is limited to one (full) snapshot per day.

Use the toggle **Show exportable only** on top of the list of snapshots to filter by whether a snapshot is exportable or not.
====


[[restore-snapshot]]
=== Restore
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