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34 changes: 34 additions & 0 deletions prompts/copilot-studio/follow-up-emails/README.md
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# Follow Up Emails

## Description

This Copilot Studio prompt helps you automatically create personalized follow-up emails after a support ticket is resolved.

## Prompt

For each customer in this list, generate a follow-up email thanking them for their recent support request. Mention the ticket subject and resolution date, and ask if everything is resolved.

### Supported Language(s)

[English](./en-us/prompt.md)

## Authors

Solution|Author(s)
--------|---------
Follow Up Emails | [Markus Franz](https://github.com/mmbr1606)

## Minimal Path to Awesome

* Copy the prompt
* Go to Copilot Studio
* Select **Topics** > **Create** > **Topic** > **Create from description with Copilot**
* Name the topic **Follow Up Emails**
* Paste prompt in **Create a topic to...** section
* Select **Create**

## Disclaimer

**THIS CODE IS PROVIDED *AS IS* WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NON-INFRINGEMENT.**

<img src="https://m365-visitor-stats.azurewebsites.net/powerplatform-prompts/samples/copilot-studio/follow-up-emails" aria-hidden="true" />
48 changes: 48 additions & 0 deletions prompts/copilot-studio/follow-up-emails/assets/sample.json
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[
{
"$schema": "https://developer.microsoft.com/en-us/json-schemas/pnp/samples/v1.0/metadata-schema.json",
"name": "pnp-powerplatform-prompts-follow-up-emails",
"version": "1.0.0.0",
"source": "pnp",
"creationDateTime": "2025-04-15T00:00:00.000Z",
"updateDateTime": "2025-04-15T00:00:00.000Z",
"title": "Follow Up Email",
"shortDescription": "Generate personalized follow-up emails after support ticket resolution.",
"longDescription": [
"Generate personalized follow-up emails for customers based on recent support ticket resolutions, including ticket details and a friendly check-in."
],
"url": "https://github.com/pnp/powerplatform-prompts/tree/main/prompts/copilot-studio/follow-up-emails/",
"products": [
"Power Platform",
"powerplatform-prompts",
"copilot-studio-prompts"
],
"tags": [
"prompts"
],
"categories": [
"Copilot Studio"
],
"metadata": [
{
"key": "Prompt",
"value": "For each customer in this list, generate a follow-up email thanking them for their recent support request. Mention the ticket subject and resolution date, and ask if everything is resolved."
}
],
"thumbnails": [
{
"type": "image",
"order": 100,
"url": "https://raw.githubusercontent.com/pnp/powerplatform-prompts/main/templates/previewprompts.png",
"alt": "Preview PNG"
}
],
"authors": [
{
"gitHubAccount": "mmbr1606",
"name": "Markus Franz",
"pictureUrl": "https://github.com/mmbr1606.png"
}
]
}
]
1 change: 1 addition & 0 deletions prompts/copilot-studio/follow-up-emails/en-us/prompt.md
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For each customer in this list, generate a follow-up email thanking them for their recent support request. Mention the ticket subject and resolution date, and ask if everything is resolved.