Draft for overviews, small tweaks

Author: ralf401

guides/additional-customization.rst

@@ -51,10 +51,18 @@ Adjust and Add Overviews
 
 TODO
 
+An :doc:`overview </manage/overviews>` is basically a list of tickets with
+common attributes. You can edit the built-in overviews and create new ones.
+An overview shows matching tickets based on the defined condition.
+It allows agents to find and track tickets which they have to work on and/or are
+not yet resolved.
+
+ADD VIDEO HERE.
+
 Enable Checklist Feature
 ------------------------
 
-Zammad's :doc:`checklist feature </manage/checklist>` allows you to keept track
+Zammad's :doc:`checklist feature </manage/checklist>` allows you to keep track
 of certain tasks in a ticket. The feature allows you to create checklist
 templates and link to other tickets as checklist item too.
 
@@ -72,7 +80,7 @@ Next Steps
 
 Depending on your use case, you might want to adjust more things. Have a look
 at the left navigation menu where you can find a detailled explanation of
-more all features in Zammad.
+all features in Zammad.
 
 - To provide more ways for your customers to contact you, add additional
   channels like :doc:`/channels/whatsapp/index` and :doc:`/channels/sms`.
@@ -88,3 +96,7 @@ more all features in Zammad.
 - Add your own custom fields for users or tickets where you can add needed
   information. You can do so in the :doc:`object attributes </system/objects>`
   section in Zammad.
+- And don't forget to sign up for our
+  `cloud services <https://zammad.com/en/pricing>`_ or get in touch with our
+  `sales colleagues <https://zammad.com/en/pricing>`_ about a support contract
+  for self-hosting Zammad.

locale/admin-docs.pot

@@ -8,7 +8,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad Admin Documentation pre-release\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2025-11-19 14:59+0100\n"
+"POT-Creation-Date: 2025-11-19 16:25+0100\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 "Language-Team: LANGUAGE <[email protected]>\n"
@@ -5973,7 +5973,7 @@ msgstr ""
 
 #: ../guides/additional-customization.rst:33
 #: ../guides/additional-customization.rst:47
-#: ../guides/additional-customization.rst:61
+#: ../guides/additional-customization.rst:69
 #: ../guides/start-with-zammad.rst:59
 #: ../guides/start-with-zammad.rst:102
 #: ../guides/start-with-zammad.rst:139
@@ -5996,58 +5996,67 @@ msgstr ""
 msgid "TODO"
 msgstr ""
 
-#: ../guides/additional-customization.rst:55
+#: ../guides/additional-customization.rst:54
+msgid "An :doc:`overview </manage/overviews>` is basically a list of tickets with common attributes. You can edit the built-in overviews and create new ones. An overview shows matching tickets based on the defined condition. It allows agents to find and track tickets which they have to work on and/or are not yet resolved."
+msgstr ""
+
+#: ../guides/additional-customization.rst:60
+#: ../guides/additional-customization.rst:76
+msgid "ADD VIDEO HERE."
+msgstr ""
+
+#: ../guides/additional-customization.rst:63
 msgid "Enable Checklist Feature"
 msgstr ""
 
-#: ../guides/additional-customization.rst:57
-msgid "Zammad's :doc:`checklist feature </manage/checklist>` allows you to keept track of certain tasks in a ticket. The feature allows you to create checklist templates and link to other tickets as checklist item too."
+#: ../guides/additional-customization.rst:65
+msgid "Zammad's :doc:`checklist feature </manage/checklist>` allows you to keep track of certain tasks in a ticket. The feature allows you to create checklist templates and link to other tickets as checklist item too."
 msgstr ""
 
-#: ../guides/additional-customization.rst:64
+#: ../guides/additional-customization.rst:72
 msgid "Add AI Agents"
 msgstr ""
 
-#: ../guides/additional-customization.rst:66
+#: ../guides/additional-customization.rst:74
 msgid "TODO."
 msgstr ""
 
-#: ../guides/additional-customization.rst:68
-msgid "ADD VIDEO HERE."
-msgstr ""
-
-#: ../guides/additional-customization.rst:71
+#: ../guides/additional-customization.rst:79
 msgid "Next Steps"
 msgstr ""
 
-#: ../guides/additional-customization.rst:73
-msgid "Depending on your use case, you might want to adjust more things. Have a look at the left navigation menu where you can find a detailled explanation of more all features in Zammad."
+#: ../guides/additional-customization.rst:81
+msgid "Depending on your use case, you might want to adjust more things. Have a look at the left navigation menu where you can find a detailled explanation of all features in Zammad."
 msgstr ""
 
-#: ../guides/additional-customization.rst:77
+#: ../guides/additional-customization.rst:85
 msgid "To provide more ways for your customers to contact you, add additional channels like :doc:`/channels/whatsapp/index` and :doc:`/channels/sms`."
 msgstr ""
 
-#: ../guides/additional-customization.rst:79
+#: ../guides/additional-customization.rst:87
 msgid "Leverage productivity by:"
 msgstr ""
 
-#: ../guides/additional-customization.rst:81
+#: ../guides/additional-customization.rst:89
 msgid "Automate additional things via :doc:`/manage/trigger`, :doc:`/manage/scheduler` and :doc:`/manage/macros`"
 msgstr ""
 
-#: ../guides/additional-customization.rst:83
+#: ../guides/additional-customization.rst:91
 msgid "Use :doc:`AI features </ai/provider>` to relieve your agents so they can focus on more important tasks."
 msgstr ""
 
-#: ../guides/additional-customization.rst:86
+#: ../guides/additional-customization.rst:94
 msgid "In case you want to bill the support provided, use the :doc:`time accounting </manage/time-accounting>` feature"
 msgstr ""
 
-#: ../guides/additional-customization.rst:88
+#: ../guides/additional-customization.rst:96
 msgid "Add your own custom fields for users or tickets where you can add needed information. You can do so in the :doc:`object attributes </system/objects>` section in Zammad."
 msgstr ""
 
+#: ../guides/additional-customization.rst:99
+msgid "And don't forget to sign up for our `cloud services <https://zammad.com/en/pricing>`_ or get in touch with our `sales colleagues <https://zammad.com/en/pricing>`_ about a support contract for self-hosting Zammad."
+msgstr ""
+
 #: ../guides/start-with-zammad.rst:2
 msgid "Start With Zammad"
 msgstr ""