name: Kartikey Mishra
location: Noida, India 🇮🇳
timezone: IST (UTC+5:30) — available for APAC roles
role: Senior Customer Experience Representative @ Brevo
education: BS Data Science & CS — IIT Madras (Sep 2024 → ongoing)
currently:
- Handling 500+ tickets/month with 95–97% CSAT
- Building AI agents on Dust for daily support workflows
- Studying Data Science at IIT Madras while working full time
- Open to Product Support & CX roles in AI-first companies
superpower: >
I can read an error log, empathise with a frustrated enterprise
client, and explain both clearly — in the same breath.
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AI-powered adaptive exam prep platform Built end-to-end using Lovable as a side project for a family member. Grew organically into a live product with real users across India — authentication, adaptive logic, content delivery, all of it.
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Shipped in 5 days Built a fully functional Android app at work to test mobile push notifications. Designed, built, and deployed end-to-end using Flutter and AI-assisted development.
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Daily workflow automation Designed and deployed custom AI agents to automate repetitive support lookups and knowledge retrieval. Not a demo — an active layer in how I work every single day.
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Frontend engineering practice Rebuilt pixel-accurate UIs for Ayoa, Cronometer, Shine, KFC, and more. Working functional components, responsive layouts, clean code.
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I enrolled at IIT Madras while already working full time because I wanted to understand AI at a deeper level — not just use it on the surface. I carry financial responsibilities for my family, so stepping away from work was never an option. So I do both.
I am not a software engineer and I have never claimed to be. But I build things that work and that real people use. I find the problem, I find the path, and I get it done.
📍 Noida, India · 🌏 Available for APAC roles · 💼 Open to opportunities