Add Copilot Implementation Practical Scenario

[mrsbeata]

PubOps Review Feedback

Category

• Content fix
• New article

Related issues

• None

Contents of the Pull Request

This PR adds a new Practical Scenarios document focused on implementing Microsoft 365 Copilot across an organization, applying the Maturity Model for Microsoft 365 framework to AI adoption.

New files:

• maturity-model-microsoft365-practical-scenarios-copilot-implementation.md
• 14 supporting images in media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/

Key content:

• Maturity level characteristics from Level 100 to Level 500 specific to Copilot implementation
• The "Level 200 Trap" — why early success feels good but builds technical and organizational debt
• Three parallel paths to Level 300: Business Process, Staff & Training, Management of Content
• Why managers (not IT) need to manage AI agents
• What to measure (business outcomes) vs. what to stop measuring (licenses, prompts)
• Common challenges and mitigations

Based on research from the AvePoint 2025 AI Report and real-world implementation experience.

Guidance

This practical scenario coordinates across People and Communities, Staff & Training, AI & Cognitive Business, Management of Content, and Business Process competencies.

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PoliCheck Scan Report

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[learn-build-service-prod]

Learn Build status updates of commit 182e874:

⚠️ Validation status: warnings

File	Status	Preview URL	Details
Community/maturity-model-microsoft365-practical-scenarios-copilot-implementation.md	⚠️Warning	View	Details
Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/agents-need-managers.png	✅Succeeded	View
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Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/copilot-benefits.png	✅Succeeded	View
Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/level-200-characteristics.png	✅Succeeded	View
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Community/maturity-model-microsoft365-practical-scenarios-copilot-implementation.md

• Line 4, Column 9: [Warning: author-not-found - See documentation] Invalid value for author: 'pia-langenkrans' is not a valid GitHub ID.
• Line 0, Column 0: [Suggestion: filename-incomplete - See documentation] The filename contains an incomplete word, misspelled word, acronym, or abbreviation that is disallowed.
• Line 384, Column 3: [Suggestion: other-site-link-broken - See documentation] Link 'https://www.avepoint.com/resources/reports/state-of-ai-report' points to a page that doesn't exist. Check the path or URL and update the link.

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[github-actions]

@VesaJuvonen
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Learn Build status updates of commit 234b2d8:

⚠️ Validation status: warnings

File	Status	Preview URL	Details
Community/maturity-model-microsoft365-practical-scenarios-copilot-implementation.md	⚠️Warning	View	Details
Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/agents-need-managers.png	✅Succeeded	View
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Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/stop-measuring-wrong-things.png	✅Succeeded	View
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Community/maturity-model-microsoft365-practical-scenarios-copilot-implementation.md

• Line 379, Column 3: [Warning: file-not-found - See documentation] Invalid file link: 'microsoft365-maturity-model-cognitive-business.md'.
• Line 0, Column 0: [Suggestion: filename-incomplete - See documentation] The filename contains an incomplete word, misspelled word, acronym, or abbreviation that is disallowed.
• Line 384, Column 3: [Suggestion: other-site-link-broken - See documentation] Link 'https://www.avepoint.com/resources/reports/state-of-ai-report' points to a page that doesn't exist. Check the path or URL and update the link.

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Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/level-200-missing-foundation.png	✅Succeeded	View
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Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/level-200-trap.png	✅Succeeded	View
Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/parallel-path.png	✅Succeeded	View
Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/staff-training-level-300.png	✅Succeeded	View
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Community/maturity-model-microsoft365-practical-scenarios-copilot-implementation.md

• Line 379, Column 3: [Warning: file-not-found - See documentation] Invalid file link: 'microsoft365-maturity-model-cognitive-business.md'.
• Line 0, Column 0: [Suggestion: filename-incomplete - See documentation] The filename contains an incomplete word, misspelled word, acronym, or abbreviation that is disallowed.
• Line 384, Column 3: [Suggestion: other-site-link-broken - See documentation] Link 'https://www.avepoint.com/resources/reports/state-of-ai-report' points to a page that doesn't exist. Check the path or URL and update the link.

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Learn Build status updates of commit cb9cacd:

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Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/level-200-missing-foundation.png	✅Succeeded	View
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Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/parallel-path.png	✅Succeeded	View
Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/staff-training-level-300.png	✅Succeeded	View
Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/stop-measuring-wrong-things.png	✅Succeeded	View
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Community/maturity-model-microsoft365-practical-scenarios-copilot-implementation.md

• Line 379, Column 3: [Warning: file-not-found - See documentation] Invalid file link: 'microsoft365-maturity-model-cognitive-business.md'.
• Line 0, Column 0: [Suggestion: filename-incomplete - See documentation] The filename contains an incomplete word, misspelled word, acronym, or abbreviation that is disallowed.
• Line 384, Column 3: [Suggestion: other-site-link-broken - See documentation] Link 'https://www.avepoint.com/resources/reports/state-of-ai-report' points to a page that doesn't exist. Check the path or URL and update the link.

For more details, please refer to the build report.

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PoliCheck Scan Report

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[learn-build-service-prod]

PoliCheck Scan Report

The following report lists PoliCheck issues in PR files. Before you merge the PR, you must fix all severity-1 and severity-2 issues. The AI Review Details column lists suggestions for either removing or replacing the terms. If you find a false positive result, mention it in a PR comment and include this text: #policheck-false-positive. This feedback helps reduce false positives in future scans.

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Learn Build status updates of commit b590e0b:

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Community/maturity-model-microsoft365-practical-scenarios-copilot-implementation.md	⚠️Warning	View	Details
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Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/parallel-path.png	✅Succeeded	View
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Community/media/maturity-model-microsoft365-practical-scenarios-copilot-implementation/stop-measuring-wrong-things.png	✅Succeeded	View
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Community/maturity-model-microsoft365-practical-scenarios-copilot-implementation.md

• Line 379, Column 3: [Warning: file-not-found - See documentation] Invalid file link: 'microsoft365-maturity-model-cognitive-business.md'.
• Line 0, Column 0: [Suggestion: filename-incomplete - See documentation] The filename contains an incomplete word, misspelled word, acronym, or abbreviation that is disallowed.
• Line 384, Column 3: [Suggestion: other-site-link-broken - See documentation] Link 'https://www.avepoint.com/resources/reports/state-of-ai-report' points to a page that doesn't exist. Check the path or URL and update the link.

For more details, please refer to the build report.

Note: Your PR may contain errors or warnings or suggestions unrelated to the files you changed. This happens when external dependencies like GitHub alias, Microsoft alias, cross repo links are updated. Please use these instructions to resolve them.

[learn-build-service-prod]

PoliCheck Scan Report

The following report lists PoliCheck issues in PR files. Before you merge the PR, you must fix all severity-1 and severity-2 issues. The AI Review Details column lists suggestions for either removing or replacing the terms. If you find a false positive result, mention it in a PR comment and include this text: #policheck-false-positive. This feedback helps reduce false positives in future scans.

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Learn Build status updates of commit dc921d6:

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File	Status	Preview URL	Details
Community/maturity-model-microsoft365-practical-scenarios-copilot-implementation.md	💡Suggestion	View	Details
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Community/maturity-model-microsoft365-practical-scenarios-copilot-implementation.md

• Line 0, Column 0: [Suggestion: filename-incomplete - See documentation] The filename contains an incomplete word, misspelled word, acronym, or abbreviation that is disallowed.

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[Ruchika-mittal01]

Hi @cmcatee-MSFT,

Following is a blocking issue that needs to be resolved before we can merge:

Community/maturity-model-microsoft365-practical-scenarios-copilot-implementation.md

• The file is missing a TOC entry. If it’s not intended for the TOC, it should have the required metadata.
• Lines 29, 55, 59, 85, 98, 113, 115, 125, 147, 164, 188, 211, 255, 318: The alt text for these images is incorrect. It must begin with "Screenshot that shows" or "Diagram of" mentioning the graphic type and end with a period.

---

Reference

Criteria used for pull request reviews

Blocking

• When a new article is added, the same PR must also contain at least one updated TOC with an entry for the new article. Exceptions are allowed when the file has ROBOTS: NOINDEX, NOFOLLOW in the metadata.
• Images include alt text.
  Alt text must describe the content of the image adequately.
  Alt text must end with a period.
  Alt text should describe the type of image being used, such as "screenshot" or "diagram."
  Example: "Screenshot that shows how to update a working branch with the main branch in GitHub."

After you resolve the blocking issues, remove the Back to submitter label and add the Sign off label again.
If you need help resolving issues in this PR, post your question in the Trusted Content Channel.

Thanks,
Ruchika

[learn-build-service-prod]

PoliCheck Scan Report

The following report lists PoliCheck issues in PR files. Before you merge the PR, you must fix all severity-1 and severity-2 issues. The AI Review Details column lists suggestions for either removing or replacing the terms. If you find a false positive result, mention it in a PR comment and include this text: #policheck-false-positive. This feedback helps reduce false positives in future scans.

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Learn Build status updates of commit 0a29213:

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Community/maturity-model-microsoft365-practical-scenarios-copilot-implementation.md

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[learn-build-service-prod]

PoliCheck Scan Report

The following report lists PoliCheck issues in PR files. Before you merge the PR, you must fix all severity-1 and severity-2 issues. The AI Review Details column lists suggestions for either removing or replacing the terms. If you find a false positive result, mention it in a PR comment and include this text: #policheck-false-positive. This feedback helps reduce false positives in future scans.

✅ No issues found

More information about PoliCheck

Information: PoliCheck | Severity Guidance | Term
For any questions: Try searching the learn.microsoft.com contributor guides or post your question in the Learn support channel.

[mrsbeata]

@sympmarc @Ruchika-mittal01 - I think it's all sorted now. Thank you for your patience.