Update Staff and Training Competency: structural improvements, conten…

[mrsbeata]

Category

• Content fix
• New article

Related issues

• None

Contents of the Pull Request

This PR updates the Staff & Training Competency article with significant structural and content improvements to enhance clarity, consistency, and practical guidance for organizations at different maturity levels.

Key improvements:

• Updated Overview section to emphasize continuous learning as essential, not one-time training, reflecting ongoing changes in IT systems requiring ongoing training maintenance and expansion
• Added User Experience sections to all levels (100-500) for consistency across the article
• Reorganized Process sections at Level 400 into clear subcategories:
  • Training Delivery (including role-based and competency-focused training, ongoing training time requirements, AI-powered tools)
  • HR Support & Governance (comprehensive HR training support, quality management, coaching)
  • Competency Groups (structure, rules, support systems including Digital leaders group and Power Platform competency groups)
• Enhanced content with mentor-like tone, practical examples, and actionable guidance
• Expanded Level 400 with detailed guidance on:
  • Role-based and competency-focused training approaches
  • Ongoing training time requirements (weekly preferred, monthly minimum)
  • AI-powered training tools and Microsoft 365 Copilot integration
  • HR's strategic role in training governance and support
  • Competency groups structure and ownership models

Specific additions:

• HR Support & Governance section explaining HR's role in training support, quality management, coaching, and working with system owners
• Competency Groups section describing structure, rules, and support systems including Digital leaders group for Microsoft 365 and Power Platform competency groups driven by IT architects
• Training delivery guidance with role-based training tailored to specific roles, competency mapping, certificate tracking, and gap analysis
• Continuous learning emphasis throughout the article, reflecting that training is an ongoing process as IT systems evolve continuously

Level-specific enhancements:

• Level 100: User Experience section added
• Level 200: User Experience section added
• Level 300: User Experience section added
• Level 400: Comprehensive Process reorganization with subcategories, User Experience section, expanded training guidance
• Level 500: User Experience section added

Guidance

This update improves the article's consistency with other competency articles in the Maturity Model, provides clearer practical guidance for organizations at different maturity levels, and emphasizes the importance of continuous learning and HR's strategic role in training governance. The structural improvements make it easier for readers to understand what to expect at each level, and the expanded Level 400 content provides actionable guidance for organizations moving toward predictable training practices.

[learn-build-service-prod]

PoliCheck Scan Report

The following report lists PoliCheck issues in PR files. Before you merge the PR, you must fix all severity-1 and severity-2 issues. The AI Review Details column lists suggestions for either removing or replacing the terms. If you find a false positive result, mention it in a PR comment and include this text: #policheck-false-positive. This feedback helps reduce false positives in future scans.

✅ No issues found

More information about PoliCheck

Information: PoliCheck | Severity Guidance | Term
For any questions: Try searching the learn.microsoft.com contributor guides or post your question in the Learn support channel.

[learn-build-service-prod]

Learn Build status updates of commit d4a583e:

💡 Validation status: suggestions

File	Status	Preview URL	Details
Community/microsoft365-maturity-model--staff-and-training.md	💡Suggestion	View	Details

Community/microsoft365-maturity-model--staff-and-training.md

• Line 8, Column 12: [Suggestion: ms-author-invalid - See documentation] Invalid value for 'ms.author', 'mrsbeata' is not a valid Microsoft alias.

For more details, please refer to the build report.

Note: Your PR may contain errors or warnings or suggestions unrelated to the files you changed. This happens when external dependencies like GitHub alias, Microsoft alias, cross repo links are updated. Please use these instructions to resolve them.

[github-actions]

@VesaJuvonen
You've been added as a reviewer to this pull request because you're listed as a Content Lead for the product area or feature covered by one or more articles in this PR.

Before this PR can be merged, a Content Lead needs to add the Sign off label to it. Only one of the listed reviewers needs to add the Sign off label. Before you sign off a PR, confirm the following:

• Article content has been checked for technical accuracy.
• There are no errors or warnings in build validation.
• There are no severity 1 or 2 PoliCheck issues.
• All articles have a minimum Acrolinx score of 80.
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After you've confirmed the above, do the following to sign off:

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After you've signed off, our operations (PubOps) team will review the PR for issues that may impact formatting and the customer experience. If any changes are needed, they will return
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When the PR passes PubOps review, they'll merge the PR. If the PR is merged into the main branch, changes will go live within the next couple hours.

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[learn-build-service-prod]

Learn Build status updates of commit 210b1dc:

💡 Validation status: suggestions

File	Status	Preview URL	Details
Community/microsoft365-maturity-model--staff-and-training.md	💡Suggestion	View	Details

Community/microsoft365-maturity-model--staff-and-training.md

• Line 8, Column 12: [Suggestion: ms-author-invalid - See documentation] Invalid value for 'ms.author', 'mrsbeata' is not a valid Microsoft alias.

For more details, please refer to the build report.

Note: Your PR may contain errors or warnings or suggestions unrelated to the files you changed. This happens when external dependencies like GitHub alias, Microsoft alias, cross repo links are updated. Please use these instructions to resolve them.

[learn-build-service-prod]

PoliCheck Scan Report

The following report lists PoliCheck issues in PR files. Before you merge the PR, you must fix all severity-1 and severity-2 issues. The AI Review Details column lists suggestions for either removing or replacing the terms. If you find a false positive result, mention it in a PR comment and include this text: #policheck-false-positive. This feedback helps reduce false positives in future scans.

✅ No issues found

More information about PoliCheck

Information: PoliCheck | Severity Guidance | Term
For any questions: Try searching the learn.microsoft.com contributor guides or post your question in the Learn support channel.

[sympmarc]

@mrsbeata - You'll need to bring this PR up to date with the base branch. You should see a button to do that.

[learn-build-service-prod]

Learn Build status updates of commit 6664867:

💡 Validation status: suggestions

File	Status	Preview URL	Details
Community/microsoft365-maturity-model--staff-and-training.md	💡Suggestion	View	Details

Community/microsoft365-maturity-model--staff-and-training.md

• Line 8, Column 12: [Suggestion: ms-author-invalid - See documentation] Invalid value for 'ms.author', 'mrsbeata' is not a valid Microsoft alias.

For more details, please refer to the build report.

Note: Your PR may contain errors or warnings or suggestions unrelated to the files you changed. This happens when external dependencies like GitHub alias, Microsoft alias, cross repo links are updated. Please use these instructions to resolve them.

[learn-build-service-prod]

PoliCheck Scan Report

The following report lists PoliCheck issues in PR files. Before you merge the PR, you must fix all severity-1 and severity-2 issues. The AI Review Details column lists suggestions for either removing or replacing the terms. If you find a false positive result, mention it in a PR comment and include this text: #policheck-false-positive. This feedback helps reduce false positives in future scans.

✅ No issues found

More information about PoliCheck

Information: PoliCheck | Severity Guidance | Term
For any questions: Try searching the learn.microsoft.com contributor guides or post your question in the Learn support channel.

[learn-build-service-prod]

Learn Build status updates of commit 6aa1c16:

💡 Validation status: suggestions

File	Status	Preview URL	Details
Community/microsoft365-maturity-model--staff-and-training.md	💡Suggestion	View	Details

Community/microsoft365-maturity-model--staff-and-training.md

• Line 8, Column 12: [Suggestion: ms-author-invalid - See documentation] Invalid value for 'ms.author', 'mrsbeata' is not a valid Microsoft alias.

For more details, please refer to the build report.

Note: Your PR may contain errors or warnings or suggestions unrelated to the files you changed. This happens when external dependencies like GitHub alias, Microsoft alias, cross repo links are updated. Please use these instructions to resolve them.

[learn-build-service-prod]

PoliCheck Scan Report

The following report lists PoliCheck issues in PR files. Before you merge the PR, you must fix all severity-1 and severity-2 issues. The AI Review Details column lists suggestions for either removing or replacing the terms. If you find a false positive result, mention it in a PR comment and include this text: #policheck-false-positive. This feedback helps reduce false positives in future scans.

✅ No issues found

More information about PoliCheck

Information: PoliCheck | Severity Guidance | Term
For any questions: Try searching the learn.microsoft.com contributor guides or post your question in the Learn support channel.