Enterprise-grade browser-based predictive dialer platform designed for high-volume outbound calling operations, real-time call management, workflow automation, and operational visibility.
This platform was designed to streamline outbound communication workflows through intelligent queue management, browser-based SIP/WebRTC calling, real-time dashboards, and automated operational processes.
The system focuses on reducing agent idle time, improving outbound efficiency, and centralizing communication workflows into a scalable web-based platform.
- Real-time browser-based calling
- Predictive outbound dialing workflows
- Queue management system
- Multi-line call handling
- SIP/WebRTC integration
- Live operational dashboards
- Call disposition management
- Agent activity tracking
- Automated follow-up workflows
- Role-based operational visibility
- Responsive admin interface
- Real-time call status updates
- Workflow automation systems
- React.js
- Next.js
- Tailwind CSS
- JavaScript (ES6+)
- Node.js
- Express.js
- REST APIs
- MySQL
- RingCentral WebPhone
- SIP/WebRTC
- Third-party communication APIs
The platform follows a modular full-stack architecture focused on scalability, maintainability, and real-time communication workflows.
Handles:
- Call controls
- Agent dashboards
- Queue visibility
- Contact workflows
- Real-time operational updates
Responsible for:
- Authentication
- Call state management
- Queue processing
- Reporting
- Workflow automation
- Data synchronization
Stores:
- Contacts
- Call logs
- Agent activity
- Dispositions
- Operational reports
- Workflow data
Integrates:
- SIP/WebRTC calling
- Browser-based voice sessions
- DTMF handling
- Session controls
- Call lifecycle management
The platform supports complete outbound operational workflows including:
- Lead queue management
- Automated dialing
- Agent-based call handling
- Call disposition tracking
- Callback scheduling
- Voicemail workflows
- Reporting & analytics
- Follow-up automation
The architecture was designed with scalability and operational growth in mind through:
- Modular service structure
- Reusable API layers
- Centralized state management
- Optimized database workflows
- Real-time event handling
- Frontend component reusability
Implemented security practices include:
- Authentication & authorization
- Protected API routes
- Environment-based configuration
- Secure session handling
- Role-based operational access
- Designed scalable modular backend architecture
- Implemented real-time browser-based communication workflows
- Developed operational dashboards for workflow visibility
- Built queue-based outbound dialing systems
- Integrated SIP/WebRTC communication workflows
- Structured reusable API layers and service modules
- Focused on scalability, maintainability, and operational efficiency
- Predictive dialing optimization
- Multi-line communication workflows
- Real-time operational analytics
- AI-assisted workflow automation
- Scalable communication architecture
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├── docs/
├── screenshots/
├── frontend/
├── backend/
└── README.mdThis repository is intended as a professional project showcase and architecture overview.
Sensitive production logic, deployment configurations, credentials, and business-specific implementations are intentionally excluded.