This adds workflow steps to integrate with ServiceNow. Includes the following:

• Task:
  • View
  • Add note
  • Set state

These use the Table API in ServiceNow.

Installation

Install in the usual way, eg following Rundeck docs.

From package

• Download jar file from https://github.com/gaddman/rundeck-servicenow-plugin/releases/latest
• Copy to Rundeck folder /var/lib/rundeck/libext/

From source

• Clone: git clone https://github.com/gaddman/rundeck-servicenow-plugin.git
• Build: gradle clean build
• Copy to Rundeck: cp build/libs/rundeck-servicenow-plugin.jar /var/lib/rundeck/libext/

Configuration

ServiceNow authentication properties can be configured system-wide through the GUI at System Configuration, or through the framework.properties:

framework.plugin.PluginGroup.ServiceNowCommunity.url = https://my-company.service-now.com.
framework.plugin.PluginGroup.ServiceNowCommunity.username = my_snow_user
framework.plugin.PluginGroup.ServiceNowCommunity.password_key_storage_path = keys/service-now

These properties can be overridden in the job if required.