CC/BPO veteran with 20+ years on the floor. I build locally-running tools for real contact center operations — no cloud dependency, no compromises.
- Osaka, Japan
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07:06
(UTC +09:00)
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resolve-the-call
resolve-the-call PublicA browser-based strategy simulator. Manage a contact center over 10 days, prioritize improvement actions, and hit 85% cumulative resolution rate before time runs out.
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cc-wfm-simulator
cc-wfm-simulator PublicA simulator about achieving contact center service level targets.
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