I help businesses improve customer operations, CRM performance, and business decision-making through data analysis, CRM administration, and operational insights.
My work combines analytics with hands-on experience in customer support, CRM management, business operations, and process improvement. I enjoy transforming customer and business data into practical insights that improve operational efficiency, strengthen customer relationships, and support smarter business decisions.
I work across CRM administration, customer operations, SQL, Python, Power BI, Google Sheets, workflow documentation, reporting, and business analysis.
- CRM Administration
- CRM Analytics
- CRM Data Management
- Customer Relationship Management (CRM)
- Customer Support
- Customer Success
- Customer Experience
- Customer Retention
- Customer Segmentation
- Customer Operations
- Revenue Operations
- Data Cleaning
- Data Validation
- Data Quality Management
- KPI Reporting
- Business Intelligence
- Data Analysis
- Business Analysis
- Operations Analysis
- Process Improvement
- Workflow Documentation
- Standard Operating Procedures (SOPs)
- HubSpot CRM
- Salesforce CRM
- SQL (MySQL)
- Python
- Microsoft Excel
- Google Sheets
- Power BI
- ClickUp
- Monday.com
- Trello
- Slack
- Google Workspace
- Microsoft Outlook
- Microsoft Word
- Calendly
- Zoom
- Git & GitHub
A hands-on CRM administration project built in HubSpot CRM using a telecommunications dataset containing 7,043 customer records, with 997 customer records imported into HubSpot CRM for practical CRM implementation and analysis.
The project demonstrates real-world CRM administration by configuring HubSpot, importing and validating customer data, creating custom properties, managing customer records, building customer segments, tracking deals, documenting customer interactions, creating dashboards, generating reports, and supporting customer lifecycle management.
- CRM Administration
- HubSpot CRM
- Customer Data Management
- CRM Data Import & Validation
- Customer Segmentation
- Contact Management
- Deal Pipeline Management
- CRM Reporting
- Dashboard Creation
- Customer Lifecycle Management
- Business Process Documentation
- Workflow Documentation
- Customer Retention Analysis
Repository
https://github.com/miracleezekiel/verilink-crm-analysis
An end-to-end business analytics project built from over 5,000 e-commerce transactions covering two years of sales history.
The project explores customer purchasing behaviour, sales trends, customer segmentation using RFM analysis, retention insights, revenue performance, SQL reporting, Python analysis, and business recommendations.
- CRM Analytics
- SQL
- Python
- Customer Segmentation
- RFM Analysis
- Revenue Analysis
- Business Intelligence
- Customer Retention
- Business Reporting
Repository
https://github.com/miracleezekiel/Ecommerce-Sales-Intelligence
An operations analytics project focused on customer behaviour, product performance, inventory movement, seller operations, and revenue reporting using Google Sheets and MySQL.
- Data Cleaning
- Data Validation
- SQL Analysis
- Google Sheets
- KPI Reporting
- Business Reporting
- Operations Analytics
Repository
https://github.com/miracleezekiel/Home-Surveillance-Ecommerce-Analysis
- Career Essentials in Generative AI — Microsoft & LinkedIn Learning
- Third Bridge (Forage) — Client Service Delivery Virtual Experience Program
- DataCamp — Associate Data Analyst in SQL
- IBM SkillsBuild — Data Fundamentals Certificate
- Microsoft 365 Fundamentals Certificate
- Executive Assistant Certificate — Skill2Scale
- Virtual Assistant Certificate — SkillBoox Africa
- Virtual Assistant Certificate — Skill2Scale
- Introduction to Social Media — Simplilearn
- CRM Administrator
- CRM Specialist
- CRM Operations
- CRM Analytics
- CRM Automation
- Customer Success
- Customer Support
- Customer Experience
- Customer Operations
- Revenue Operations
- Business Intelligence
- Operations Analyst
- Business Analyst
- Data Analyst
- SQL Analytics
- Power BI Analytics
- Workflow Automation
- Process Improvement
https://linkedin.com/in/miracleezekielofficial/
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💻 GitHub