This case study presents how M42, the largest healthcare provider in the Middle East, adopted Okadoc’s digital platform to unify its healthcare services and transform the patient experience.
- Client: M42
- Sector: Private Healthcare
- Deployment Year: 2024
- Territory: United Arab Emirates
- Doctors Supported: 600+
- Facilities: Cleveland Clinic Abu Dhabi, HealthPlus, Moorfields, and others
- Fragmented HIS/EMR systems across facilities
- Inconsistent patient access and experience
- Operational silos and inefficient workflows
- Patient Engagement Platform
- Hospital Efficiency Platform
- Visit Reasons
- Video Consultation Platform
- HIS/EMR & CRM Integration
- Health Services Booking
- Strategy & Digital Transformation
- IT Engineering & Development
- Omnichannel Communication
- Training & Change Management
- Telehealth Enablement
- Unified patient journey across facilities
- Integrated CRM and EMR ecosystem
- Enhanced patient satisfaction and data accuracy
- Reduced admin load, improved resource utilization
- Strengthened M42’s leadership in digital healthcare
Made with ❤️ by [Tommaso Gioacchini]
Regional Commercial Director @ Okadoc Technologies
This project highlights how technology can streamline healthcare delivery and elevate the patient experience.