Added initial version of the support data upload feature

CHANGELOG.md

@@ -1,6 +1,7 @@
+- Added support data upload feature to Administration Guide
 - Improved server migration in Installation and Upgrade Guide
 - Updated Network Requirement section to add settings for server
-  configuration behind HTTP OSI level 7 proxy.
+  configuration behind HTTP OSI level 7 proxy
 - Rebranding: changing extensions product during the registration from SUSE Manager
   to Multi-Linux-Manager for 5.1
 - Added SUSE Linux Enterprise Server 15 SP7 as supported client

modules/administration/nav-administration-guide.adoc

@@ -74,6 +74,7 @@ endif::[]
 ** xref:task-schedules.adoc[Task Schedules]
 ** xref:tuning-changelogs.adoc[Tuning Changelogs]
 ** xref:users.adoc[Users]
+** xref:support.adoc[Support]
 ** xref:troubleshooting/tshoot-intro.adoc[Troubleshooting]
 *** xref:troubleshooting/tshoot-autoinstallation.adoc[Autoinstallation]
 *** xref:troubleshooting/tshoot-bootstrap-repo-for-eol-products.adoc[Bootstrap Repository for End-of-Life Product]

modules/administration/pages/support.adoc

@@ -0,0 +1,49 @@
+[[support]]
+= Support
+
+When you manage systems in {productname} where you are entitled for support from {suse}, you can get the support data like [command]``supportconfig`` or [command]``sosreport``.
+You will get the data from the managed client and upload it directly to SUSE Global Technical Support.
+
+== Creating a service request number
+
+Before handing over the support data to Global Technical Support, you need to generate a service request number first.
+
+To create a service request, go to https://scc.suse.com/support/requests and follow the instructions on the screen.
+Write down the service request number.
+
+[NOTE]
+====
+Privacy statement
+
+{suse} treats system reports as confidential data.
+For details about the {suse} privacy commitment, see https://www.suse.com/company/policies/privacy/.
+====
+
+
+== Collect and Upload Support Data from {productname} to SUSE
+
+.Procedure: Collecting the support data and uploading with the {productname} {webui}
+
+
+. In the {productname} {webui}, navigate to menu:Systems[System List > All] and select the client which support data should be added to the case.
+. Then go to the [guimenu]``Details`` tab and select the [guimenu]``Support`` sub-tab
+. In the field [literal]``Support Case Number`` enter the service request number created above.
+. In the field [literal]``Upload Region`` select option [literal]``EU`` or [literal]``US`` depending on the server where you want to upload your data.
+. In the field [literal]``Command-line Arguments`` is optional. You can enter options for tool which is used to collect the data from the target system.
+  Which tool will be used can be found in the tip below this field.
+. In the field [literal]``Earliest`` select the time of running this action.
+. Click button btn:[Schedule].
+  The action is scheduled and will be executed defined time. It will collect the data from the client and upload it directly to the upload server.
+
+
+[NOTE]
+====
+Supported Products where support data can be collected are: {productname} Proxy, all SLES and openSUSE, SUSE Liberty and compatible OSes as well as Ubuntu and Debian.
+{productname} Server when it is registered as Peripheral Server in a Hub Scenario.
+====
+
+
+[NOTE]
+====
+To upload the support data from the main {productname} Server please still use [command]``mgradm support config`` from the container host.
+====