🔐 Role Access Ticketing System

A full-stack application that enables multi-level ticket approvals for enterprise role-based access control. Built using Node.js, Express, and MongoDB, this project simulates how employees request feature access and how managers and approvers review and approve/reject those requests.

💡 Features

• 📝 Submit access request tickets via user-friendly forms
• 🔄 Multi-level approvals: Reviewer → Approver 1 → Approver 2
• 📋 Role-based overview of all ticket requests (by status and priority)
• 🌐 Clean, responsive UI powered by Bootstrap 4
• 📦 MongoDB Atlas integration for persistent data handling

⚙️ Tech Stack

Layer	Technology
Frontend	HTML5, CSS3, Bootstrap 4
Backend	Node.js, Express.js
Database	MongoDB (via Atlas)
DevOps	Localhost / Optional Render

🚀 Getting Started

1. Clone the Repo

git clone https://github.com/MoustafaObari/role-access-ticketing.git
cd role-access-ticketing
npm install
node server.js

2. Open in Browser

Visit the app: http://localhost:3000

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🧭 Key Pages

URL Path	Description
/	Home Page
/roles	Submit a new role access request
/review	View pending tickets (Reviewer)
/approver1	First-level approver interface
/approver2	Second-level approver interface
/overview	Ticket summary & status dashboard

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📌 Planned Enhancements

• 🔐 JWT-based user authentication and role session handling
• 📱 Mobile responsiveness + optional React Native companion app
• 📊 Admin dashboard with ticket analytics and logs
• 🌍 CI/CD deployment via Render or Railway

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📸 Screenshots

Home Page	Submit Access Request

Review Tickets	First Approver Dashboard

Second Approver Dashboard	Ticket Overview

👨‍💻 Developer

Moustafa Obari
Software Engineer | Full-Stack Developer | Cloud & Database Enthusiast
📫 [email protected]
🔗 GitHub • LinkedIn

“Streamlining access workflows through clean architecture and scalable approval logic.” 🚀