Entry-Level IT Support Portfolio - Microsoft 365, Windows Troubleshooting, Active Directory, and Help Desk Documentation
Hi, I'm Ryan Frechette. I am building a hands-on portfolio for entry-level IT support and remote help desk roles. My projects focus on Microsoft 365, Windows troubleshooting, Active Directory basics, help desk ticket documentation, read-only PowerShell support checks, and careful AI-assisted workflow design.
My goal is to show practical support habits: gather evidence, document clearly, communicate with users, follow safe troubleshooting steps, and know when to escalate.
For a fast recruiter or hiring-manager review, start with these projects:
- Microsoft 365 / Entra ID Admin Lab
- Help Desk Homelab
- Atlas AI Help Desk Copilot
- Windows Command-Line Troubleshooting Lab
- PowerShell Help Desk Automation Toolkit
- osTicket Help Desk Lab
Hands-on Microsoft 365 and Entra ID admin lab covering users, groups, licenses, password resets, sign-in controls, authentication methods, Microsoft Graph PowerShell, screenshots, and support documentation.
Windows help desk homelab showing Windows Server, Active Directory, domain login, user and group administration, shared folder access, mapped drives, Group Policy, screenshots, and support-ticket writeups.
Windows command-line troubleshooting lab with ipconfig, ping, tracert, nslookup, systeminfo, tasklist, netstat, privacy-cleaned outputs, screenshots, and support notes.
Read-only PowerShell toolkit for common help desk checks: system info, disk space, network connectivity, local users, support reports, event log errors, screenshots, and documentation.
osTicket help desk lab showing ticket intake, categorization, internal notes, user replies, ticket resolution, support scenarios, screenshots, and documentation.
Help desk workflow copilot that demonstrates ticket triage, escalation logic, troubleshooting checklists, knowledge base matching, response drafts, technician notes, resolution documentation, screenshots, and tests.
This project is included because it supports help desk workflow thinking. It is not meant to present me as an AI engineer. It shows how I think through tickets, risk, escalation, documentation, and support consistency.
- Microsoft 365 admin basics
- Entra ID user and group support
- Windows troubleshooting
- Command-line diagnostics
- Active Directory basics
- Password reset and account support workflows
- Help desk ticket documentation
- osTicket workflow practice
- PowerShell read-only support automation
- Technical writing and user-facing documentation
- Safe AI-assisted support workflow design
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Google IT Support Professional Certificate
Foundational training in troubleshooting, customer support, operating systems, networking, system administration, and security basics. -
CourseCareers IT course completed
Practical IT support training focused on entry-level help desk readiness and support workflow fundamentals.
- Entry-Level IT Support Specialist
- Remote Help Desk Technician
- Technical Support Specialist
- Desktop Support Technician
- Microsoft 365 Support Trainee / Junior Support
- Cloud Support Associate, later pathway
