PowerShell Help Desk Automation Toolkit

Recruiter TL;DR

A screenshot-backed PowerShell portfolio project that automates common Windows help desk checks: system information, disk space, network connectivity, local user review, support report generation, and recent event log errors. Built to demonstrate practical Windows endpoint support skills for remote help desk and junior IT support roles.

Quick Start - Command Shortcuts

Command	What It Runs	What It Checks
sysinfo	Get-SystemInfoReport.ps1	Hostname, OS, uptime, RAM, CPU
diskreport	Get-DiskSpaceReport.ps1	Drive size, free space, percent free, low-space status
netcheck	Test-NetworkConnectivity.ps1	Gateway, DNS server, internet IP, DNS resolution
usersummary	Get-LocalUserSummary.ps1	Local users, enabled status, last logon, password requirement
supportreport	New-SupportReport.ps1	Combined timestamped support report
eventerrors	Get-RecentEventLogErrors.ps1	Recent System and Application errors without message bodies

What This Project Proves

• Built safe, readable PowerShell scripts for common first-level Windows support checks.
• Created repeatable troubleshooting commands that save console output into report files.
• Documented each workflow with screenshots so a hiring manager can verify the work quickly.
• Used Git and GitHub to commit, push, and polish a complete technical portfolio project.

Skills Demonstrated

Skill	How It Shows Up
PowerShell scripting	Six scripts covering real help desk tasks
Windows endpoint troubleshooting	System info, disk, network, local users, event logs
Read-only safety discipline	Scripts avoid destructive commands and system changes
Technical documentation	HR-readable README, case study, resume bullets, screenshots
Git/GitHub workflow	Screenshot-backed commits and pushed proof of work

Scripts

Script	Command	Purpose	Output	Status
Get-SystemInfoReport.ps1	sysinfo	Captures hostname, OS, uptime, RAM, and CPU	Console + saved report	Done
Get-DiskSpaceReport.ps1	diskreport	Reviews drive size, free space, percent free, and low-space status	Console + saved report	Done
Test-NetworkConnectivity.ps1	netcheck	Checks gateway, DNS server, internet IP, and DNS resolution	Console + saved report	Done
Get-LocalUserSummary.ps1	usersummary	Lists local accounts, enabled status, last logon, and password requirement	Console + saved report	Done
New-SupportReport.ps1	supportreport	Combines core checks into one timestamped support report	Saved report file	Done
Get-RecentEventLogErrors.ps1	eventerrors	Reviews recent System and Application errors while omitting message bodies	Console + saved report	Done

These scripts are read-only and designed for portfolio demonstration, first-level troubleshooting practice, and escalation documentation.

Screenshot Walkthrough

Each screenshot shows the command, terminal output, and saved report path. This gives hiring managers proof that the scripts were run locally and produce real support-style output.

Phase 1 - System Information Report

Shows the sysinfo command collecting core endpoint details a help desk technician would gather at the start of a ticket: hostname, OS version, uptime, RAM, and CPU.

Phase 2 - Disk Space Report

Shows the diskreport command checking drive capacity, free space, percent free, and low-space status for storage and performance troubleshooting.

Phase 3 - Network Connectivity Report

Shows the netcheck command verifying gateway, DNS server, internet IP connectivity, and DNS resolution.

Phase 4 - Local User Summary Report

Shows the usersummary command reviewing local Windows accounts, enabled status, last logon, and password requirement.

Phase 5 - Support Report Generator

Shows the supportreport command combining system info, disk space, network checks, and local user review into one timestamped help desk escalation report.

Phase 6 - Recent Event Log Errors

Shows the eventerrors command reviewing recent System and Application error events while omitting message bodies to reduce private data exposure.

Example Support Scenarios

Scenario 1 - Computer running slow
Run sysinfo and diskreport to check uptime, memory, CPU, disk usage, and low-space status.

Scenario 2 - Cannot reach websites or shared resources
Run netcheck to verify gateway reachability, DNS server response, internet IP connectivity, and DNS resolution.

Scenario 3 - Account review needed
Run usersummary to review local accounts, enabled status, last logon, and password requirement.

Scenario 4 - Ticket escalation
Run supportreport to generate a timestamped support report that can be attached to a ticket or sent to a higher support tier.

Scenario 5 - Recent errors after a crash or issue
Run eventerrors to review recent high-level System and Application errors without exposing full event message bodies.

Safety Notes

• Scripts are read-only and avoid destructive commands.
• Scripts save output only inside the repo outputs/ folder.
• Event log message bodies are omitted to reduce private data exposure.
• Screenshots were captured from a personal lab machine and reviewed before being added.
• This is a portfolio project, not an enterprise monitoring tool.

How to Run Locally

1. Clone this repo: git clone https://github.com/RyanRFrechette/PowerShell-Help-Desk-Automation-Toolkit.git
2. Open PowerShell.
3. Navigate to the project folder.
4. Run a script from the scripts/ folder, for example: .\scripts\Get-SystemInfoReport.ps1
5. Review console output or saved reports in outputs/.

Documentation

• Case Study
• Resume Bullets
• LinkedIn Post

Project Status

Complete. Core scripts, optional event log script, saved outputs, screenshot walkthrough, case study, resume bullets, and LinkedIn post are included.

Built by Ryan Frechette as a practical PowerShell automation portfolio project for help desk and IT support roles.