RP010: Helpfile Guidelines Instructions Usability Testing

Helpfile Guidelines/Instructions Usability Testing

Proposed Research Agenda:

• Research Year/Date: 2025
• Participant Type: Admin
  • Participant Type Abbreviation: A
• Usability Test Type: Interviews

Summary of Research

Question

Purpose

• UXR team needs to conduct usability testing on the helpfile guidelines/instructions (an admin FAQ for the site) created by dev team that will be given to LADOT at the conclusion of HfLAs work on this project. The testing should include reviewing the Helpfile guides for:
  • Security
  • About
  • FAQ
  • Submit snapshot for review form
  • My Projects - Admin view
  • Feedback

Participant Type

• Admins

Methods

• Usability Testing - Interviews

Current Status

• Team is working to complete the setup

All Issues

• Label: Research: RP010

Outstanding task items

• Research Structure Set-up
• Research Plan
• Create Script Questions
• Conduct User Testing
• Data Analysis
• Reporting/Provide Feedback
• Wiki Documentation Audit
• Reviewing the Google Drive for PII Removal

Assets

Google Drive folders

• Type folder: Security Admin
• RP Folder: RP010

Research Plan (including Audience Identification documentation)

Scripts

Interview recordings & transcripts

Synthesis (Figjam)

Presentation of Findings

Action Items Spreadsheet

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Related Wiki Pages

• Research Home page
• Research Output Overview