Added initial version of the support data upload feature

CHANGELOG.md

@@ -1,3 +1,4 @@
+- Added support data upload feature to Administration Guide
 - Documented stopping the server before rebooting the host operating
   system for the migration from 5.0 to 5.1 in Installation and
   Upgrade Guide (bsc#1247705)

l10n-weblate/administration.cfg

@@ -52,6 +52,7 @@
 [type: asciidoc] modules/administration/pages/ssl-certs-selfsigned.adoc $lang:translations/$lang/modules/administration/pages/ssl-certs-selfsigned.adoc
 [type: asciidoc] modules/administration/pages/ssl-certs.adoc $lang:translations/$lang/modules/administration/pages/ssl-certs.adoc
 [type: asciidoc] modules/administration/pages/subscription-matching.adoc $lang:translations/$lang/modules/administration/pages/subscription-matching.adoc
+[type: asciidoc] modules/administration/pages/support.adoc $lang:translations/$lang/modules/administration/pages/support.adoc
 [type: asciidoc] modules/administration/pages/task-schedules.adoc $lang:translations/$lang/modules/administration/pages/task-schedules.adoc
 [type: asciidoc] modules/administration/pages/third-party-channels.adoc $lang:translations/$lang/modules/administration/pages/third-party-channels.adoc
 [type: asciidoc] modules/administration/pages/troubleshooting/tshoot-autoinstallation.adoc $lang:translations/$lang/modules/administration/pages/troubleshooting/tshoot-autoinstallation.adoc

modules/administration/nav-administration-guide.adoc

@@ -74,6 +74,7 @@ endif::[]
 ** xref:task-schedules.adoc[Task Schedules]
 ** xref:tuning-changelogs.adoc[Tuning Changelogs]
 ** xref:users.adoc[Users]
+** xref:support.adoc[Support]
 ** xref:troubleshooting/tshoot-intro.adoc[Troubleshooting]
 *** xref:troubleshooting/tshoot-autoinstallation.adoc[Autoinstallation]
 *** xref:troubleshooting/tshoot-bootstrap-repo-for-eol-products.adoc[Bootstrap Repository for End-of-Life Product]

modules/administration/pages/support.adoc

@@ -0,0 +1,61 @@
+[[support]]
+= Support
+
+When you manage systems in {productname} where you are entitled for support from {suse}, you can get the support data like [command]``supportconfig`` or [command]``sosreport``.
+You will get the data from the managed client and upload it directly to SUSE Global Technical Support.
+
+== Create a service request number
+
+Before handing over the support data to Global Technical Support, you need to generate a service request number first.
+
+To create a service request, go to https://scc.suse.com/support/requests and follow the instructions on the screen.
+Write down the service request number.
+
+[NOTE]
+====
+**Privacy statement**
+
+{suse} treats system reports as confidential data.
+For details about the {suse} privacy commitment, see https://www.suse.com/company/policies/privacy/.
+====
+
+
+== Collect and upload support data from {productname} to {suse}
+
+.Procedure: Collecting support data and uploading with the {productname} {webui}
+[role=procedure]
+____
+. In the {productname} {webui}, navigate to menu:Systems[System List > All] and select the client which support data should be added to the case.
+
+. Then navigate to the [guimenu]``Details`` tab and select the [guimenu]``Support`` sub-tab.
+
+. In the field [literal]``Support Case Number`` enter the service request number created above.
+
+. In the field [literal]``Upload Region`` select option [literal]``EU`` or [literal]``US`` depending on the server where you want to upload your data.
+
+. In the field [literal]``Command-line Arguments`` you can optionally enter options for tool which is used to collect the data from the target system.
+  Which tool will be used can be found in the tip below this field.
+
+. In the field [literal]``Earliest`` select the time of running this action.
+
+. Click button btn:[Schedule].
+  The action is scheduled and will be executed defined time. It will collect the data from the client and upload it directly to the upload server.
+____
+
+[NOTE]
+====
+Supported Products where support data can be collected:
+
+- {productname} Proxy
+- {productname} Server when it is registered as Peripheral Server in a Hub Scenario
+- all {sles} and {opensuse} clients
+- SUSE Liberty and compatible clients
+- Ubuntu clients
+- Debian clients
+====
+
+
+[NOTE]
+====
+To upload the support data from the main {productname} Server please still use [command]``mgradm support config`` from the container host.
+====