RingCentral and OfficeAtHand

RingCentral and AT&T Office@Hand Integration

The RingCentral / AT&T Office@Hand integration brings phone calls, SMS messages, recordings, and call activity directly into Quickfire.

This turns phone communication into searchable, auditable, and actionable data instead of something that lives only on a desk phone.

---

What This Integration Does

Quickfire can:

• Display inbound and outbound calls
• Show call direction and timestamps
• Download and play call recordings
• Generate AI summaries and transcriptions
• Send and receive SMS messages with clients

All call data is stored locally after retrieval, so history remains accessible even if the API is temporarily unavailable.

---

How It Shows Up in Quickfire

You’ll see call activity in:

• Client overviews
• Contact detail pages
• Recent Calls widgets
• Chat and SMS interfaces
• AI summaries and recent activity reports

Clicking a phone number can also initiate calls through your configured VoIP setup.

---

Configuration Overview

Configuration lives under Settings → Integrations → Calls.

You’ll need:

• API credentials
• Webhook configuration (via the Gateway)
• User/extension mappings

Once configured, Quickfire begins listening for call and message events automatically.

---

Why It Matters

Calls are one of the richest sources of context in an agency, yet they’re usually the least documented.

This integration turns phone conversations into structured data that feeds renewals, summaries, and accountability.